HP Tc2120 hp server tc2120 troubleshooting guide - Page 13

Keyboard and Mouse Problems, Symptoms, Action

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Chapter 6 Troubleshooting 5. Verify the correct cables are being used and that the cables are connected properly. Make sure the cable pins are not bent. 6. Try a known good cable. 7. If the printer's parallel date cable is plugged into the HP Server after the server is on, reboot the HP Server. 8. Examine the printer for a paper jam. 9. Run the printer self-test. Refer to the printer's manual for instructions. 10. Ensure the correct port setting when configuring the printer. 11. Run the system BIOS Setup Utility (F2 on POST when prompted) to verify the I/O port status. Make sure it is not disabled. 12. Test another peripheral from the HP Server's parallel port to ensure functionality. If the printer still does not work, contact the HP Customer Support Center for further assistance Keyboard and Mouse Problems Symptoms: · The keyboard does not work. · A character is not displayed when a key is pressed. Action: 1. Review the Troubleshooting Checklist before you continue. 2. Ensure the keyboard is not locked. 3. Check that the keyboard is clean and keys are not stuck. 4. Ensure the keyboard cable connections at the rear of the server and at the back of the keyboard are securely and correctly attached. 5. If a keyboard/monitor switchbox is used with this server, plug the keyboard directly into the keyboard port of the server and verify the problem. 6. If the problem persists, turn off the server and back on by using the power button. 7. Try replacing the keyboard with a known good keyboard. 8. Verify that you are using the latest BIOS for the HP Server. Refer to BIOS Update earlier in this chapter. 9. Try using a USB keyboard. If the problem persists, contact your HP Support Service Center before replacing the system board. Symptom: · The mouse does not work or is intermittent. Action: The HP Server automatically detects a mouse when one is installed. If the mouse or other input device is not working, perform the following: 1. Review the Troubleshooting Checklist before you continue. 2. Check that the mouse cable is properly and securely connected to the server. 3. If a keyboard/monitor switchbox is used with this server, plug the mouse directly into the keyboard port of the server. Verify the problem. 12

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Chapter 6
Troubleshooting
5.
Verify the correct cables are being used and that the cables are connected properly. Make sure the cable
pins are not bent.
6. Try a known good cable.
7.
If the printer’s parallel date cable is plugged into the HP Server after the server is on, reboot the HP
Server.
8.
Examine the printer for a paper jam.
9.
Run the printer self-test. Refer to the printer’s manual for instructions.
10.
Ensure the correct port setting when configuring the printer.
11.
Run the system BIOS Setup Utility (F2 on POST when prompted) to verify the I/O port status. Make
sure it is not disabled.
12.
Test another peripheral from the HP Server’s parallel port to ensure functionality.
If the printer still does not work, contact the HP Customer Support Center for further assistance
Keyboard and Mouse Problems
Symptoms:
±²
The keyboard does not work.
±²
A character is not displayed when a key is pressed.
Action:
1. Review the Troubleshooting Checklist
before you continue.
2.
Ensure the keyboard is not locked.
3.
Check that the keyboard is clean and keys are not stuck.
4.
Ensure the keyboard cable connections at the rear of the server and at the back of the keyboard are
securely and correctly attached.
5.
If a keyboard/monitor switchbox is used with this server, plug the keyboard directly into the keyboard
port of the server and verify the problem.
6.
If the problem persists, turn off the server and back on by using the power button.
7.
Try replacing the keyboard with a known good keyboard.
8.
Verify that you are using the latest BIOS for the HP Server. Refer to BIOS Update earlier in this
chapter.
9. Try using a USB keyboard.
If the problem persists, contact your HP Support Service Center before replacing the system board.
Symptom:
±²
The mouse does not work or is intermittent.
Action:
The HP Server automatically detects a mouse when one is installed. If the mouse or other input device is not
working, perform the following:
1.
Review the Troubleshooting Checklist before you continue.
2.
Check that the mouse cable is properly and securely connected to the server.
3.
If a keyboard/monitor switchbox is used with this server, plug the mouse directly into the keyboard port
of the server. Verify the problem.
12