HP Vectra VL800 hp vectra vl800, troubleshooting guide - Page 25

Use or Configuration Problems, You receive a S.M.A.R.T. alert during the Power-On-Self-Test.

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Page 25 highlights

2 Use or Configuration Problems If There is a Hard Disk, DVD, CD-RW or CD-ROM Test Error If the drive still does not work... You may need to update the Basic Input Output System (BIOS). Check that... The system board is working. You receive a S.M.A.R.T. alert during the Power-On-Self-Test. If there is a hard disk drive crash... Create a bootable floppy to update the BIOS. Refer to page 31 How... 1 Replace the system board by a known working board from the same model of PC. 2 Close the PC, reconnect the power cord and check that the PC and drive work. 3 If the drive works, contact HP Support or your authorized dealer for further troubleshooting information. Recommended action: Carry out an immediate data backup, then contact HP Support or your authorized dealer for a replacement hard drive. Refer to page 36. Refer to "Recovering Hard Disk Drive Contents" on page 49. If the problem persists, contact HP Support or your authorized dealer 25

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25
2
Use or Configuration Problems
If There is a Hard Disk, DVD, CD-RW or CD-ROM Test Error
If the drive still does not work...
You may need to update the Basic Input Output System (BIOS).
Create a bootable floppy to update the BIOS. Refer to page 31
Check that...
How...
The system board is working.
1
Replace the system board by a known working board from the
same model of PC.
2
Close the PC, reconnect the power cord and check that the PC
and drive work.
3
If the drive works, contact HP Support or your authorized
dealer for further troubleshooting information.
You receive a S.M.A.R.T. alert during the Power-On-Self-Test.
Recommended action: Carry out an immediate data backup, then
contact HP Support or your authorized dealer for a replacement
hard drive. Refer to page 36.
If there is a hard disk drive crash...
Refer to “Recovering Hard Disk Drive Contents” on page 49.
If the problem persists, contact HP Support or your authorized dealer