HP Vectra VL800 hp vectra vl800, troubleshooting guide - Page 37

If the CD-ROM, DVD or CD-RW Drive Has a Problem, CD-ROM, DVD or CD-RW Drive Does Not Work

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Page 37 highlights

2 Use or Configuration Problems More Troubleshooting for Drives If the Hard Disk Activity If the hard disk activity light does not flicker when the PC is accessing Light Does Not Work the hard disk drive: 1 Check that the control panel connector is firmly attached to the system board. 2 Check that the disk power and data cables are correctly connected. If the CD-ROM, DVD or CD-RW Drive Has a Problem CD-ROM, DVD or CD-RW Drive Does Not Work 1 Check that a CD (or DVD) is inserted in the drive. 2 Check that all cables (data, power and audio) have been properly connected both to the drive and to the system board. 3 Verify that the drive has been detected in the Setup program, accessed by pressing F2 at startup). You should see a drive declared in the IDE Secondary Master or IDE Secondary Slave field. 4 If you intend to boot on CD-ROM, place CD-ROM before HDD in Setup (refer to the Boot Device Priority submenu in the Boot menu group of the HP Setup program), or alternatively press F8 during startup. 5 If the drive has just been installed in your computer, check that the drive's jumper is set to Cable Select or CS (refer to the drive's installation manual for more information). NOTE You can use HP e-DiagTools to perform accessing and usability tests on the CD-ROM drive. Refer to page 41 for instructions on how to use HP e-DiagTools. DVD Drive Doesn't Play DVD Video 1 Check that the DVD disk you are trying to play and your DVD drive have the same regional code setting. NOTE Your DVD drive's regional code setting is set by the first DVD disk you insert in the drive. 2 Check that the DVD playback software (MPEG decoder) is installed on your system. 37

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37
2
Use or Configuration Problems
More Troubleshooting for Drives
If the Hard Disk Activity
Light Does Not Work
If the hard disk activity light does not flicker when the PC is accessing
the hard disk drive:
1
Check that the control panel connector is firmly attached to the
system board.
2
Check that the disk power and data cables are correctly connected.
If the CD-ROM, DVD or CD-RW Drive Has a Problem
CD-ROM, DVD or CD-RW Drive Does Not Work
1
Check that a CD (or DVD) is inserted in the drive.
2
Check that all cables (data, power and audio) have been properly
connected both to the drive and to the system board.
3
Verify that the drive has been detected in the
Setup
program,
accessed by pressing
F2
at startup). You should see a drive declared
in the
IDE Secondary Master
or
IDE Secondary Slave
field.
4
If you intend to boot on CD-ROM, place
CD-ROM
before
HDD
in
Setup
(refer to the
Boot Device Priority
submenu in the
Boot
menu group of the
HP
Setup
program), or alternatively press
F8
during startup.
5
If the drive has just been installed in your computer, check that the
drive’s jumper is set to Cable Select or CS (refer to the drive’s
installation manual for more information).
NOTE
You can use HP e-DiagTools to perform accessing and usability tests on
the CD-ROM drive. Refer to page 41 for instructions on how to use HP
e-DiagTools.
DVD Drive Doesn’t Play DVD Video
1
Check that the DVD disk you are trying to play and your DVD drive
have the same regional code setting.
NOTE
Your DVD drive’s regional code setting is set by the first DVD disk you
insert in the drive.
2
Check that the DVD playback software (MPEG decoder) is installed
on your system.