HP Vectra VL800 hp vectra vl800, troubleshooting guide - Page 3

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Contents Your PC does not start correctly, or does not start at all. Refer to page 7. For example, the monitor is blank, error messages during boot, beep codes emitted. Your PC starts normally, but you are having problems using or configuring. Refer to page 19. For example, hardware not detected, you have forgotten a password, there is a software problem. Troubleshooting your PC using HP DiagTools. Refer to page 41. You can diagnose hardware-related problems, test individual hardware components and check hardware configuration. Troubleshooting your PC using HP Instant Support. You can use this web-based problem resolution service to automate and speeds up troubleshooting. Go to www.hp.com/go/vectrasupport, then click HP Instant Support in the left-hand menu. Recovering hard disk drive contents with the recovery CD-ROM. Refer to page 49. You can restore the preloaded operating system, drivers, utilities and software. Other useful sources of information. Refer to page 51. How to obtain the latest drivers, software utilities and BIOS updates. Also details on how to download documentation corresponding to your PC. Contacting HP Support Services. Refer to page 53. Details the type of information you should prepare before contacting HP Support for assistance. iii

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iii
Contents
Your PC does not start correctly,
or does not start at all. Refer to page 7.
For example, the monitor is blank, error messages during boot,
beep codes emitted.
Your PC starts normally, but you are
having problems using or configuring. Refer to page 19.
For example, hardware not detected, you have forgotten a password,
there is a software problem.
Troubleshooting your PC
using HP DiagTools. Refer to page 41.
You can diagnose hardware-related problems, test
individual hardware components and check hardware configuration.
Recovering hard disk drive contents with the
recovery CD-ROM. Refer to page 49.
You can restore the preloaded operating system,
drivers, utilities and software.
Other useful sources of information. Refer to page 51.
How to obtain the latest drivers, software utilities and BIOS updates.
Also details on how to download documentation
corresponding to your PC.
Contacting HP Support Services. Refer to page 53.
Details the type of information you should prepare before
contacting HP Support for assistance.
Troubleshooting your PC using HP Instant Support.
You can use this web-based problem resolution service to automate and
speeds up troubleshooting. Go to
www.hp.com/go/vectrasupport
,
then click
HP Instant Support
in the left-hand menu
.