Home » HP Manuals » Desktops » HP Workstation x1000 » Manual Viewer

HP Workstation x1000 hp workstation x1000 - getting started guide (English) - Page 46

troubleshooting tips

View all HP Workstation x1000 manuals

Add to My Manuals
Save this manual to your list of manuals

Page 46 highlights

Table 2-2 troubleshooting your workstation solving hardware problems Your Workstation Has a Hardware Problem Your Workstation has no sound. Check that... How The lime green Speaker/Headphone connector is plugged into the multi-media keyboard. Either disconnect the lime green connector to activate the internal speaker or plug-in headphones or speaker into the keyboard. troubleshooting tips: • Restart your workstation and see if the problem recurs. • Run HP e-DiagTools. You can create a hardware proﬁle of your Workstation (Support Ticket) that can be faxed or mailed to support. Refer to this section for more information on using e-DiagTools. • Visit the HP Support web site www.hp.com/workstations/support to see if you are experiencing a known problem. • Update your Workstation's BIOS. The latest BIOS for your Workstation and instructions on updating the BIOS are available from HP's Support web site at: www.hp.com/workstations/support • Record the details of the problem so that you can describe it accurately. • Think of anything you may have done recently before you ﬁrst experienced the problem. • If possible, have your system up and running and close by when you call HP Support. • We recommend you contact your HP dealer, or contact HP Support outside of peak times (mid-morning and week day in the early evenings). 46 Chapter 2

Section	Page
getting started guide	1
getting started guide	1
getting started guide	1
hp workstation x1000	1
Manufacturing Part Number: A7777-90003	1
Edition E1001	1
© Copyright 2001	1
© Copyright 2001	1
Hewlett-Packard Company	1
legal notices	2
legal notices	2
Hewlett-Packard Co.	3
Hewlett-Packard Co.	3
Technical Computer Division	3
3404 E. Harmony Rd. Fort Collins, CO 80525	3
preface	9
preface	9
important warnings	9
important warnings	9
avoiding electrical shocks	9
avoiding electrical shocks	9
WARNING To avoid electrical shock, do not open the power supply. There are no user-serviceable pa...	9
removing and replacing the cover	9
removing and replacing the cover	9
WARNING For your safety, never remove the Workstation cover without first disconnecting the power...	9
safety information	10
safety information	10
WARNING There is a danger of explosion if the battery is incorrectly installed. For your safety, ...	10
if you have a modem	10
if you have a modem	10
WARNING Do not attempt to connect this product to the phone line during a lightning storm. Never ...	10
WARNING Some parts inside the computer may be hot, wait approximately three to five minutes for t...	10
avoiding static electricity	11
avoiding static electricity	11
CAUTION Static electricity can damage electronic components. Turn OFF all equipment before instal...	11
information on ergonomic issues	11
information on ergonomic issues	11
recycling your workstation	11
recycling your workstation	11
finding information and help	12
finding information and help	12
<TABLE>	12
<TABLE HEADING>	12
<TABLE ROW>	12
If you want...	12
Refer to...	12
<TABLE BODY>	12
<TABLE ROW>	12
To set up your computer	12
• x1000 Installation Poster — shipped with the Workstation, basic information only.	12
• x1000 Installation Poster — shipped with the Workstation, basic information only.	12
• x1000 Installation Poster — shipped with the Workstation, basic information only.	12
• This manual — basic information only.	12
<TABLE ROW>	12
To troubleshoot your Workstation, install accessories, find part numbers.	12
• This manual — basic information only	12
• This manual — basic information only	12
• This manual — basic information only	12
• x1000 Technical Reference — complete information (web accessible, see the section “	12
<TABLE ROW>	12
Support information	12
www.hp.com/workstations/support — downloadable documentation, drivers and utilities, service and ...	12
www.hp.com/workstations/support	12
www.hp.com/workstations/support	12
<TABLE ROW>	12
Warranty information	12
This manual. See “Hardware Warranty” or “HP Software Limited Warranty” in Appendix A.	12
downloadable documentation from hp’s web site	12
downloadable documentation from hp’s web site	12
hp x1000 technical characteristics	13
hp x1000 technical characteristics	13
<TABLE>	13
<TABLE BODY>	13
<TABLE ROW>	13
Characteristics	13
HP Workstation x1000	13
<TABLE ROW>	13
Weight (configuration with one CD-ROM drive, excluding keyboard and display)	13
14.8 kg (32.5 pounds)	13
<TABLE ROW>	13
Dimensions	13
Width: 20.4cm (8.0in.) Height: 47.8cm (18.8in.) Depth: 44.0cm (17.3in.)	13
<TABLE ROW>	13
Footprint	13
0.09 m2 (0.97 sq ft).	13
<TABLE ROW>	13
Acoustic noise emission (ISO7779)	13
Sound power level	13
<TABLE ROW>	13
Power Supply	13
100 - 127 VAC, 7.0 A rms	13
<TABLE ROW>	13
Maximum power consumption	13
385 W (power factor corrected 0.99)	13
<TABLE ROW>	13
Storage Humidity	13
8% to 85% (relative)	13
<TABLE ROW>	13
Operating Temperature	13
+10 C to +35 C (+40 F to +95F).	13
NOTE Operating temperature and humidity ranges may vary depending on the mass storage devices ins...	13
www.hp.com/workstations	13
NOTE When the computer is turned off by the power button on the front panel, the power consumptio...	14
1 setting up and using your workstation	15
1 setting up and using your workstation	15
setting up your hp workstation x1000	16
setting up your hp workstation x1000	16
WARNING If you have any doubt that you can lift the workstation or monitor safely, do not try to ...	16
1. Check the materials list shipped with your workstation to verify that you have all of the comp...	16
1. Check the materials list shipped with your workstation to verify that you have all of the comp...	16
2. Place the workstation in an area with easily accessible power outlets and enough space for the...	16
3. Position the workstation so that its rear connectors are easily accessible.	16
installation tools	16
installation tools	16
connecting devices	16
connecting devices	16
Figure11 Location of Rear Panel Connectors	17
Figure11 Location of Rear Panel Connectors	17
<GRAPHIC>	17
Figure12 Typical Connectors	17
<GRAPHIC>	18
connecting multimedia accessories (if supplied)	18
WARNING When you start your system, the speaker and headphone volume is set to maximum. Always tu...	18
1. Connect the HP multimedia keyboard to the workstation.	18
1. Connect the HP multimedia keyboard to the workstation.	18
2. Connect the microphone and headphones (or amplified speakers) to the keyboard.	18
NOTE Plugging in the speaker/headphone (lime green) connector will disable the workstation’s inte...	18
Figure13 Connecting Multimedia Accessories	19
Figure13 Connecting Multimedia Accessories	19
<GRAPHIC>	19
connecting the power cord	20
connecting the power cord	20
WARNING For your safety always connect equipment to a grounded wall outlet. Always use a power co...	20
1. Connect the power cords to the rear of the monitor and the computer. (	20
1. Connect the power cords to the rear of the monitor and the computer. (	20
2. Connect the monitor’s power cord and the computer’s power cord to a grounded outlet.	20
component overview	21
component overview	21
Figure14 Workstation	21
Figure14 Workstation	21
<GRAPHIC>	22
Figure15 HP Workstation x1000 System Board	22
<GRAPHIC>	22
removing and replacing the cover and frontbezel	22
WARNING For your safety, never remove the workstation cover without first disconnecting the power...	22
removing the workstation cover	23
removing the workstation cover	23
1. Switch off the display and computer. Disconnect all power cables and any LAN or telecommunicat...	23
1. Switch off the display and computer. Disconnect all power cables and any LAN or telecommunicat...	23
2. Unlock the cover lock at the back of the workstation, if required. See Figure 1-1.	23
3. Pull outward on the cover latch, grasp the edges of the cover and lift the cover upward to rem...	23
removing the front bezel	24
removing the front bezel	24
• The upper bezel gives access to three 5.25-inch shelves and one 3.5-inch shelf.	24
• The upper bezel gives access to three 5.25-inch shelves and one 3.5-inch shelf.	24
• The lower bezel gives access to the Firewire connector and two USB connectors. The lower bezel ...	24
1. Unclip the two bezel latches located on the left-hand side of the bezel. See Figure 1-7.	24
1. Unclip the two bezel latches located on the left-hand side of the bezel. See Figure 1-7.	24
2. Open the bezel slightly and then gently push it outward. See Figure 1-7.	24
Figure17 Removing the Bezels	24
Figure17 Removing the Bezels	24
<GRAPHIC>	25
replacing the cover and front bezel	25
1. Ensure that all internal cables are properly connected and safely routed.	25
1. Ensure that all internal cables are properly connected and safely routed.	25
2. Ensure that the bezel is correctly oriented, align the two plastic bezel hinges with their bez...	25
Figure18 Inserting the Bezel Hinges into their Slots on the Workstation	25
Figure18 Inserting the Bezel Hinges into their Slots on the Workstation	25
<GRAPHIC>	26
Figure19 Replacing the Cover	26
Figure19 Replacing the Cover	26
<GRAPHIC>	26
removing and replacing workstation components	26
removing and replacing workstation components	26
starting and stopping your workstation	27
starting and stopping your workstation	27
starting your workstation	27
starting your workstation	27
1. Switch on the monitor before you start your workstation.	27
1. Switch on the monitor before you start your workstation.	27
2. Start your workstation in one of these ways:	27
• Press the power button on the front panel.	27
• Press the power button on the front panel.	27
• Press the keyboard space bar (multimedia keyboard models only).	27
3. Type your password and press Enter to use the workstation. The password prompt is displayed on...	27
initializing your software	27
initializing your software	27
NOTE Do NOT switch OFF the workstation while the software is being initialized — this could cause...	27
1. When the workstation is switched on, the software initialization process starts. It displays t...	27
1. When the workstation is switched on, the software initialization process starts. It displays t...	27
2. When the initialization process has finished, click OK and the workstation will restart.	27
creating an emergency repair disk	28
creating an emergency repair disk	28
stopping your workstation	28
stopping your workstation	28
using your hp enhanced multimedia keyboard	29
using your hp enhanced multimedia keyboard	29
WARNING Improper and prolonged use of keyboards and input devices can be associated with repetiti...	29
• Display and configure the actions assigned to keys.	29
• Display and configure the actions assigned to keys.	29
• Perform one-touch shortcuts to start applications, open files, or open web sites on the Internet.	29
• Launch the Internet browser supplied with your system.	29
• Lock or suspend your workstation.	29
• Mute or adjust the volume of the audio system.	29
• A headphone and microphone can be connected directly to the keyboard. For this option to work, ...	29
menu key	30
menu key	30
viewing your workstation configuration	31
viewing your workstation configuration	31
1. Turn on the display and then the workstation. If the workstation is already turned on, save yo...	31
1. Turn on the display and then the workstation. If the workstation is already turned on, save yo...	31
2. Press	31
configuring your workstation	32
configuring your workstation	32
starting the hp setup program	32
starting the hp setup program	32
1. Turn on the display and then the workstation. If the workstation is already turned on, save yo...	32
1. Turn on the display and then the workstation. If the workstation is already turned on, save yo...	32
2. Press	32
main menu	32
main menu	32
• The installed BIOS version	32
• The installed BIOS version	32
• Reset Configuration Data	32
• System Time	32
• System Date	32
• Key Click	32
• Key Auto-Repeat Speed	32
• Delay Before Auto-Repeat	32
• NumLock at Power-on	32
advanced menu	33
advanced menu	33
• Configure memory caching, USB ports, Integrated I/O Ports and Integrated Audio Devices	33
• Configure memory caching, USB ports, Integrated I/O Ports and Integrated Audio Devices	33
• Enable floppy disk drives, IDE devices (Primary and Secondary)	33
• Workstation Devices.	33
security menu	33
security menu	33
boot menu	33
boot menu	33
power menu	33
power menu	33
setting passwords in the hp setup program	34
setting passwords in the hp setup program	34
to set a password	34
to set a password	34
1. Start the Setup program.	34
1. Start the Setup program.	34
2. Select the	34
3. Select the	34
4. Choose the Set Administrator or User Password setup item. You must enter your password twice.	34
1. Press	34
1. Press	34
using power management	35
using power management	35
software and driver availability	35
software and driver availability	35
before writing to your CD-RW drive (if installed)	36
before writing to your CD-RW drive (if installed)	36
1. Put the Applications CD-ROM into the CD drive.	36
1. Put the Applications CD-ROM into the CD drive.	36
2. Choose the language and click on Easy CD Creator when the installation window appears. Next, f...	36
3. Select Exit and remove the Applications CD from the drive when the installation wizard returns...	36
4. Repeat steps 1 and 2 above, but this time select Direct CD as the application to install. Note...	36
5. Choose Exit, remove the CD and select Yes to restart the system once the installation wizard r...	36
6. Start using the full functionality of the CD-RW drive when the system has been restarted the s...	36
working in comfort and safety	37
working in comfort and safety	37
preparing your work environment	37
preparing your work environment	37
• Work Surface Height	37
• Work Surface Height	37
• Work Surface Height	37
• Chair	37
• Chair	37
• Monitor	37
• Monitor	37
• Work Surface Arrangement	37
• Work Surface Arrangement	37
CAUTION Various aspects of using mice, keyboards and other input devices may increase your risk o...	38
your work posture	38
your work posture	38
• Head	38
• Head	38
• Head	38
• Back	38
• Back	38
• Arms	38
• Arms	38
• Hands, Wrists, Forearms	38
• Hands, Wrists, Forearms	38
• Legs	38
• Legs	38
• Feet	38
• Feet	38
additional ergonomic issues	38
additional ergonomic issues	38
• Look away from the screen from time-to-time to help reduce eyestrain. Focus on distant objects ...	38
• Look away from the screen from time-to-time to help reduce eyestrain. Focus on distant objects ...	38
• Remember to occasionally shift position and move your body. Keeping your body in one position f...	39
• Changing tasks frequently will help prevent muscle stiffness. Examples: alternating between key...	39
• Discomfort may be alleviated by using alternative ergonomic designs and accessories such as erg...	39
2 troubleshooting your workstation	41
2 troubleshooting your workstation	41
solving hardware problems	42
solving hardware problems	42
<TABLE>	42
Table21 Your Workstation Does Not Start Properly	42
<TABLE BODY>	42
<TABLE ROW>	42
The Workstation doesn’t power on.	42
The Workstation doesn’t power on.	42
<TABLE ROW>	42
Make sure...	42
Make sure...	42
How	42
How	42
<TABLE ROW>	42
The workstation’s power cord is properly connected.	42
Connect the power cord to a working power outlet and to the rear of the workstation.	42
<TABLE ROW>	42
There is a buzzing noise.	42
There is a buzzing noise	42
<TABLE ROW>	42
A beep code when the workstation starts up means that there is a configuration problem.	42
<TABLE ROW>	42
Make sure...	42
Make sure...	42
How	42
How	42
<TABLE ROW>	42
This is the pre-boot diagnostics capability feature. It detects problems with your workstation.	42
1. Count the number of beeps after the buzzer (refer to the section “pre-boot diagnostics audio s...	42
1. Count the number of beeps after the buzzer (refer to the section “pre-boot diagnostics audio s...	42
1. Count the number of beeps after the buzzer (refer to the section “pre-boot diagnostics audio s...	42
2. Contact HP Support (refer to	42
<TABLE ROW>	42
If you still have a problem, run HP e-DiagTools or DiagTools (refer to page 49).	42
<TABLE>	43
Table22 Your Workstation Has a Hardware Problem	43
<TABLE BODY>	43
<TABLE ROW>	43
The keyboard doesn’t work.	43
The keyboard doesn’t work.	43
<TABLE ROW>	43
Make sure...	43
Make sure...	43
How	43
How	43
<TABLE ROW>	43
The keyboard cable is correctly connected.	43
Plug the cable into the correct connector on the back of the workstation. Color coding is used fo...	43
<TABLE ROW>	43
The keyboard is free of debris.	43
Check all keys are at the same height, and none are stuck down.	43
<TABLE ROW>	43
The keyboard itself is not defective.	43
Either replace the keyboard by a known working unit or try the keyboard with another workstation.	43
<TABLE ROW>	43
You are using the correct driver. The correct driver is pre-installed on all Windows NT 4.0 and W...	43
Download the latest driver from HP’s Web at: www.hp.com/workstations/support	43
<TABLE ROW>	43
You are using the latest BIOS.	43
Download the latest BIOS from HP’s Web at: www.hp.com/workstations/support	43
<TABLE ROW>	43
If you are using a USB keyboard connection, you must be using the Windows 2000 operating system.	43
Currently, Windows NT does not support the USB connection.	43
<TABLE ROW>	43
The monitor doesn’t work.	43
The monitor doesn’t work.	43
<TABLE ROW>	43
The workstation’s power indicator light works but the monitor remains blank	43
<TABLE ROW>	43
Make sure...	43
Make sure...	43
How	43
How	43
<TABLE ROW>	43
The monitor is switched ON (LED is on).	43
Refer to the monitor manual for an explanation of the LED signals (green, orange, or blinking).	43
<TABLE ROW>	44
The monitor’s power cord is correctly connected.	44
Connect the power cord – ensure it is plugged into a working grounded power outlet and into the m...	44
<TABLE ROW>	44
The graphics card is installed and the monitor (video) cable is correctly connected.	44
Connect the monitor (video) cable – ensure it is properly connected to both the workstation and t...	44
<TABLE ROW>	44
The monitor’s brightness and contrast settings are correctly set.	44
Check the settings using the monitor’s OSD (on-screen display) or using controls on the front of ...	44
<TABLE ROW>	44
There is an image during boot but then the screen goes blank.	44
<TABLE ROW>	44
Make sure...	44
Make sure...	44
How	44
How	44
<TABLE ROW>	44
The monitor settings in your workstation are compatible with your monitor.	44
• Windows 2000: Restart the workstation. The Startup screen is displayed. When prompted, press F8...	44
• Windows 2000: Restart the workstation. The Startup screen is displayed. When prompted, press	44
• Windows 2000: Restart the workstation. The Startup screen is displayed. When prompted, press	44
• Windows NT: Enter VGA mode when prompted during start-up.	44
<TABLE ROW>	44
If the Workstation starts and you still have a problem, run HP e-DiagTools (refer to page 49).	44
<TABLE ROW>	45
The mouse doesn’t work.	45
The mouse doesn’t work.	45
<TABLE ROW>	45
Make sure...	45
Make sure...	45
How	45
How	45
<TABLE ROW>	45
The mouse cable is correctly connected.	45
1. Switch off the workstation (not necessary with a USB mouse).	45
1. Switch off the workstation (not necessary with a USB mouse).	45
1. Switch off the workstation (not necessary with a USB mouse).	45
2. Plug the cable into the correct connector on the back of the workstation (color coding is used...	45
3. Switch on the workstation.	45
<TABLE ROW>	45
You are using the correct driver. If you are using HP’s enhanced mouse, ensure that the correct d...	45
Download the latest driver from HP’s Web at:	45
www.hp.com/workstations/support	45
<TABLE ROW>	45
You are using the latest BIOS	45
Download the latest BIOS from HP’s Web at:	45
www.hp.com/workstations/support	45
<TABLE ROW>	45
The mouse is clean.	45
Clean the mouse ball as shown below.	45
<TABLE ROW>	45
The mouse itself is not defective.	45
Replace the mouse with unit that is known to work or try the mouse with another workstation.	45
<TABLE ROW>	45
If the workstation starts but you still have a problem, run HP e-DiagTools (refer to page 49).	45
<TABLE ROW>	46
Your Workstation has no sound.	46
Your Workstation has no sound.	46
<TABLE ROW>	46
Check that...	46
Check that...	46
How	46
How	46
<TABLE ROW>	46
The lime green Speaker/Headphone connector is plugged into the multi-media keyboard.	46
Either disconnect the lime green connector to activate the internal speaker or plug-in headphones...	46
troubleshooting tips:	46
troubleshooting tips:	46
• Restart your workstation and see if the problem recurs.	46
• Restart your workstation and see if the problem recurs.	46
• Run HP eDiagTools. You can create a hardware profile of your Workstation (Support Ticket) that...	46
• Visit the HP Support web site	46
• Update your Workstation’s BIOS. The latest BIOS for your Workstation and instructions on updati...	46
• Record the details of the problem so that you can describe it accurately.	46
• Think of anything you may have done recently before you first experienced the problem.	46
• If possible, have your system up and running and close by when you call HP Support.	46
• We recommend you contact your HP dealer, or contact HP Support outside of peak times (mid-morni...	46
if you lose the key	47
if you lose the key	47
need more help?	47
need more help?	47
pre-boot diagnostics audio signal	48
pre-boot diagnostics audio signal	48
<TABLE>	48
<TABLE BODY>	48
<TABLE ROW>	48
Number of Beeps	48
Meaning	48
<TABLE ROW>	48
1	48
Processor absent, not correctly connected or ZIF socket not closed	48
<TABLE ROW>	48
2	48
Power supply is in protected mode	48
<TABLE ROW>	48
3	48
No memory, bad memory modules, incompatible memory module	48
<TABLE ROW>	48
4	48
Graphics card problem	48
<TABLE ROW>	48
5	48
PnP/WorkstationI initialization problem	48
<TABLE ROW>	48
6	48
Corrupted BIOS. You need to activate crisis recovery procedure	48
<TABLE ROW>	48
7	48
Defective system board	48
if you miss the beep code	48
if you miss the beep code	48
hp DiagTools hardware diagnostics	49
hp DiagTools hardware diagnostics	49
NOTE Run e-DiagTools before contacting HP for Warranty service. This is to obtain information tha...	49
• Check the hardware configuration and verify that it is functioning correctly.	49
• Check the hardware configuration and verify that it is functioning correctly.	49
• Test individual hardware components.	49
• Diagnose hardware-related problems.	49
• Obtain a complete hardware configuration.	49
• Provide precise information to an HP support agent so they can solve problems quickly and effec...	49