HP Workstation x2000 hp workstation x2000 - Windows getting started guide and - Page 37

Troubleshooting Your Workstation

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Table 2-2 Troubleshooting Your Workstation Solving Hardware Problems Your Workstation Has a Hardware Problem The keyboard doesn't work. Make sure... How The keyboard cable is correctly connected. Plug the cable into the correct connector on the back of the Workstation. Color coding is used for easy matching. The keyboard is free of debris and Check all keys are at the same no keys are stuck down. height, and none are stuck. The keyboard itself is not defective. Either replace the keyboard by a known working unit or try the keyboard with another Workstation. You are using the correct driver. This driver is provided with all Windows NT 4.0 and Windows 2000 preloaded systems. For other operating systems, refer to your operating system's documentation. Download the latest driver from HP's Web at: www.hp.com/workstations/support You are using the latest BIOS. Download the latest BIOS from HP's Web at: www.hp.com/workstations/support If you are using a USB keyboard connection, you must be using the Windows 2000 operating system. Currently, Windows NT does not support the USB connection. The monitor doesn't work. The Workstation's power indicator light works but the monitor remains blank Make sure... How The monitor is switched ON (LED is on). Refer to the monitor manual for an explanation of the LED signals (green, orange, or blinking). Chapter 2 35

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Troubleshooting Your Workstation
Solving Hardware Problems
Chapter 2
35
Table 2-2
Your Workstation Has a Hardware Problem
The keyboard doesn’t work.
Make sure...
How
The keyboard cable is correctly
connected.
Plug the cable into the correct
connector on the back of the
Workstation. Color coding is used
for easy matching.
The keyboard is free of debris and
no keys are stuck down.
Check all keys are at the same
height, and none are stuck.
The keyboard itself is not
defective.
Either replace the keyboard by a
known working unit or try the
keyboard with another
Workstation.
You are using the correct driver.
This driver is provided with all
Windows NT 4.0 and Windows
2000 preloaded systems. For
other operating systems, refer to
your operating system’s
documentation.
Download the latest driver from
HP’s Web at:
www.hp.com/workstations/support
You are using the latest BIOS.
Download the latest BIOS from
HP’s Web at:
www.hp.com/workstations/support
If you are using a USB keyboard
connection, you must be using the
Windows 2000 operating system.
Currently, Windows NT does not
support the USB connection.
The monitor doesn’t work.
The Workstation’s power indicator light works but the monitor
remains blank
Make sure...
How
The monitor is switched ON (LED
is on).
Refer to the monitor manual for
an explanation of the LED
signals (green, orange, or
blinking).