HP Workstation x2000 hp workstation x2000 - Windows getting started guide and - Page 46

Starting e-DiagTools from the Utility Partition, on your Hard Drive, Starting e-DiagTools from

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NOTE NOTE Troubleshooting Your Workstation HP DiagTools Hardware Diagnostics Starting e-DiagTools from the Utility Partition on your Hard Drive This method will only work if the diagnostics partition on your hard disk drive is intact. 1. Restart your Workstation and press the function key F10 when you see the message "Press F10 to enter HP Utility Partition or any other key to proceed..." 2. In the menu, select the option to run e-DiagTools hardware diagnostics. Starting e-DiagTools from the CD-ROM 1. Insert the e-DiagTools CD-ROM in the CD-ROM drive. 2. Restart the Workstation. 3. Select the option to run the hardware diagnostics. If you are unable to boot from your CD-ROM drive, restart your Workstation and press F2 to enter HP's Setup program. Check the Boot device settings to ensure that your Workstation can boot from the CD-ROM. Running HP e-DiagTools Make sure: • The Workstation model must match the CD-ROM (the CD-ROM is locked to a specific Workstation model). • CD-ROM drive has been configured to boot before the hard disk drive. Producing a Support Ticket To produce a complete record of your system's configuration and test results, you will need to create a Support Ticket. This is a simple text file 44 Chapter 2

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Troubleshooting Your Workstation
HP DiagTools Hardware Diagnostics
Chapter 2
44
Starting e-DiagTools from the Utility Partition
on your Hard Drive
NOTE
This method will only work if the diagnostics partition on your hard disk
drive is intact.
1.
Restart your Workstation and press the function key
F10
when you
see the message “Press F10 to enter HP Utility Partition or any other
key to proceed...”
2.
In the menu, select the option to run e-DiagTools hardware
diagnostics.
Starting e-DiagTools from the CD-ROM
1.
Insert the e-DiagTools CD-ROM in the CD-ROM drive.
2.
Restart the Workstation.
3.
Select the option to run the hardware diagnostics.
NOTE
If you are unable to boot from your CD-ROM drive, restart your
Workstation and press
F2
to enter HP’s Setup program. Check the Boot
device settings to ensure that your Workstation can boot from the
CD-ROM.
Running HP e-DiagTools
Make sure:
The Workstation model must match the CD-ROM (the CD-ROM is
locked to a specific Workstation model).
CD-ROM drive has been configured to boot before the hard disk drive.
Producing a Support Ticket
To produce a complete record of your system’s configuration and test
results, you will need to create a Support Ticket. This is a simple text file