HP Workstation x2000 hp workstation x2000 - Windows getting started guide and - Page 39

The mouse doesn't work., Table 2-2, Your Workstation Has a Hardware Problem

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Table 2-2 Troubleshooting Your Workstation Solving Hardware Problems Your Workstation Has a Hardware Problem The mouse doesn't work. Make sure... How The mouse cable is correctly connected. 1. Switch off the Workstation (not necessary with a USB mouse). 2. Plug the cable into the correct connector on the back of the Workstation (color coding is used for easy matching). 3. Switch on the Workstation. You are using the correct driver. If you are using HP's enhanced mouse, ensure that the correct driver is installed. This driver is provided with all Windows 2000 preloaded systems. Download the latest driver from HP's Web at: www.hp.com/workstations/support You are using the latest BIOS Download the latest BIOS from HP's Web at: www.hp.com/workstations/support The mouse is clean. Clean the mouse ball as shown below. The mouse itself is not defective. Replace the mouse with unit that is known to work or try the mouse with another Workstation. If the Workstation starts but you still have a problem, run HP e-DiagTools (refer to page 43). Chapter 2 37

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Troubleshooting Your Workstation
Solving Hardware Problems
Chapter 2
37
The mouse doesn’t work.
Make sure...
How
The mouse cable is correctly
connected.
1.
Switch off the Workstation
(not necessary with a USB
mouse).
2.
Plug the cable into the correct
connector on the back of the
Workstation (color coding is
used for easy matching).
3.
Switch on the Workstation.
You are using the correct driver. If
you are using HP’s enhanced
mouse, ensure that the correct
driver is installed.
This driver is
provided with all Windows 2000
preloaded systems.
Download the latest driver from
HP’s Web at:
www.hp.com/workstations/support
You are using the latest BIOS
Download the latest BIOS from
HP’s Web at:
www.hp.com/workstations/support
The mouse is clean.
Clean the mouse ball as shown
below.
The mouse itself is not defective.
Replace the mouse with unit that
is known to work or try the
mouse with another Workstation.
If the Workstation starts but you still have a problem, run HP
e-DiagTools (refer to page 43).
Table 2-2
Your Workstation Has a Hardware Problem