HP Workstation x2000 hp workstation x2000 - Windows getting started guide and - Page 40

Troubleshooting Tips

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Table 2-2 Troubleshooting Your Workstation Solving Hardware Problems Your Workstation Has a Hardware Problem Your Workstation has no sound. Check that... How The lime green Speaker/Headphone connector is plugged into the multi-media keyboard. Either disconnect the lime green connector to activate the internal speaker or plug-in headphones or speaker into the keyboard. Troubleshooting Tips: • Restart your Workstation and see if the problem recurs. • Run HP e-DiagTools. You can create a hardware profile of your Workstation (Support Ticket) that can be faxed or mailed to support. Refer to this section for more information on using e-DiagTools. • Visit the HP Support web site www.hp.com/workstations/support to see if you are experiencing a known problem. • Update your Workstation's BIOS. The latest BIOS for your Workstation and instructions on updating the BIOS are available from HP's Support web site at: www.hp.com/workstations/support • Record the details of the problem so that you can describe it accurately. • Think of anything you may have done recently before you first experienced the problem. • If possible, have your system up and running and close by when you call HP Support. • We recommend you contact your HP dealer, or contact HP Support outside of peak times (mid-morning and early evening). 38 Chapter 2

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Troubleshooting Your Workstation
Solving Hardware Problems
Chapter 2
38
Troubleshooting Tips:
Restart your Workstation and see if the problem recurs.
Run HP e-DiagTools. You can create a hardware profile of your
Workstation (Support Ticket) that can be faxed or mailed to support.
Refer to this section for more information on using e-DiagTools.
Visit the HP Support web site
www.hp.com/workstations/support
to see
if you are experiencing a known problem.
Update your Workstation’s BIOS. The latest BIOS for your
Workstation and instructions on updating the BIOS are available
from HP’s Support web site at:
www.hp.com/workstations/support
Record the details of the problem so that you can describe it
accurately.
Think of anything you may have done recently before you first
experienced the problem.
If possible, have your system up and running and close by when you
call HP Support.
We recommend you contact your HP dealer, or contact HP Support
outside of peak times (mid-morning and early evening).
Your Workstation has no sound.
Check that...
How
The lime green
Speaker/Headphone connector is
plugged into the multi-media
keyboard.
Either disconnect the lime green
connector to activate the internal
speaker or plug-in headphones or
speaker into the keyboard.
Table 2-2
Your Workstation Has a Hardware Problem