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HP c9025a HP Deskjet 3740 Printer series - (Windows) User's Guide - Page 52

Troubleshooting

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HP Deskjet 3740 series printer 10 Troubleshooting • Printer is not printing • Paper jam • Paper problems • Print quality is poor • Document is misprinted • Photos are not printing correctly • Borderless printing problems • Error messages • Power light is flashing • Document prints slowly • If you continue to have problems 10.1 Printer is not printing Verify the following • The printer is connected to the power source. • The cable connections are secure. • The printer is turned on. • The print cartridges are correctly installed. • The paper or other media is correctly loaded in the paper tray. • The printer cover is closed. • The rear access door is attached. Check the power light If the Power light is flashing, there might exist an error. See Power light is flashing for more information. Check the printer cable connection If the printer cable is attached to a USB hub, a printing conflict might exist. Use one of these methods for solving the conflict: • Attach the printer USB cable directly to your computer. • When printing, do not use other USB devices that are attached to the hub. 52

Section	Page
1 HP Deskjet 3740 series printer	1
2 Special features	2
3 Getting started	3
3.1 Printer features	3
3.2 Power button and light	4
3.3 Paper tray	5
Unfolding the paper tray	5
Using the paper tray	6
3.4 Print cartridges	6
Replacing print cartridges	7
3.5 Ink-backup mode	7
Ink-backup mode output	7
Exiting ink-backup mode	8
4 Connecting to the printer	9
4.1 USB	9
5 Printing photos	10
5.1 Enhancing your photos	10
5.2 PhotoREt	10
5.3 HP digital photography options	11
Opening the HP digital photography options dialog box	11
Using the HP digital photography options dialog box	11
5.4 Maximum dpi	12
5.5 Exif Print	13
5.6 Printing black-and-white photos	13
Printing a black-and-white photo	13
Printing a color photo in black-and-white	13
5.7 Storing and handling photo paper	14
Storage	14
Handling	15
5.8 Saving money when printing photos	15
HP Everyday Photo Paper	15
5.9 Large photos with a white border	15
Guidelines	15
Preparing to print	15
Printing	16
5.10 Small photos with a white border	16
Guidelines	16
Preparing to print	16
Printing	17
5.11 Borderless photos	17
Guidelines	17
Preparing to print	18
Printing	18
6 Printing other documents	20
6.1 E-mail	20
Guidelines	20
Preparing to print	20
Printing	21
6.2 Letters	21
Guidelines	21
Preparing to print	21
Printing	22
6.3 Documents	22
Guidelines	22
Preparing to print	22
Printing	23
6.4 Envelopes	23
Guidelines	23
Preparing to print	23
Printing	24
6.5 Labels	24
Guidelines	24
Preparing to print	24
Printing	25
6.6 Brochures	25
Guidelines	25
Preparing to print	25
Printing	26
6.7 Greeting cards	26
Guidelines	26
Preparing to print	26
Printing	27
6.8 Transparencies	27
Guidelines	27
Preparing to print	27
Printing	28
6.9 Index cards and other small media	28
Guidelines	28
Preparing to print	28
Printing	29
6.10 Iron-on transfers	29
Guidelines	29
Preparing to print	29
Printing	30
7 Printing tips	31
7.1 Printing shortcuts	31
7.1.1 General everyday printing	32
7.2 Fast/economical printing	32
7.3 Print task quick sets	33
Using a print task quick set	33
Creating a print task quick set	34
Deleting a print task quick set	34
7.4 Setting the printer default settings	34
7.5 Setting the page order	35
7.6 Print preview	36
7.7 Selecting a paper type	37
7.8 Selecting a print quality	38
7.9 Setting a custom paper size	38
Defining a custom paper size	38
8 Printer software	40
8.1 Printer Properties dialog box	40
8.2 Using What's This? help	41
8.3 Device Status window	42
9 Maintenance	44
9.1 Installing print cartridges	44
Print cartridges	44
Selection numbers	44
Ink back-up mode	45
Installation instructions	45
9.2 Aligning print cartridges	47
9.3 Automatically cleaning print cartridges	47
9.4 Manually cleaning print cartridges	48
Gathering cleaning supplies	48
Preparing to clean	48
Cleaning instructions	48
9.5 Printing a test page	50
9.6 View estimated ink levels	50
9.7 Removing ink from skin and clothing	50
9.8 Maintaining print cartridges	50
9.9 Maintaining the printer body	51
9.10 Printer toolbox	51
10 Troubleshooting	52
10.1 Printer is not printing	52
Verify the following	52
Check the power light	52
Check the printer cable connection	52
If the printer does not turn on	53
If the printer still does not print	53
10.2 Paper jam	53
10.3 Paper problems	54
Printer prints on multiple sheets at once	54
Paper weight	54
Paper is loaded improperly	54
Other paper problems	54
10.4 Print quality is poor	55
Streaks and missing lines	55
Print is faded	55
Blank pages print	55
10.5 Document is misprinted	56
Text and images are misaligned	56
Document is printed off-center or at an angle	56
Envelope is printed at an angle	56
Parts of the document are missing or printed in the wrong place	56
Document does not reflect the new print settings	56
10.6 Photos are not printing correctly	56
Check the paper tray	56
Check the printer properties	57
10.7 Borderless printing problems	57
Edge of the photograph is faded	57
Image is printed at an angle	58
Printout has an unwanted border	58
For small photo paper	58
For small photo paper with a tear-off tab	59
10.8 Error messages	59
Out of paper message	59
If the paper tray is loaded	59
If the paper tray is empty	60
An error message appears while the Power light is flashing	60
The error message 'there was an error writing to USB port' appears	60
The error message 'there was an error writing to LPT1' appears	60
The error message 'two-way communication cannot be established' or 'printer not responding' appears	60
10.9 Power light is flashing	60
What the flashing light means	61
If an error message appears	61
If no error message appears	61
10.10 Document prints slowly	61
Multiple software applications are open	62
Best or maximum dpi print mode is selected	62
Printer driver is outdated	62
Computer does not meet system requirements	62
Printer is in ink-backup mode	62
10.11 If you continue to have problems	62
11 Supplies	63
11.1 Paper supplies	63
HP Bright White Inkjet Paper	63
HP Premium Paper	63
HP Brochure & Flyer Paper, Matte	63
HP Brochure & Flyer Paper, Gloss	63
HP Tri-Fold Brochure Paper, Gloss	63
HP Tri-Fold Brochure Paper, Matte	64
HP Premium Inkjet Transparency Film	64
HP Premium Plus Photo Paper, Glossy	64
HP Premium Plus Photo Paper (with tear-off tab)	64
HP Premium Plus Photo Paper, Matte	65
HP Photo Paper, Glossy (with tear-off tab)	65
HP Photo Paper, Glossy	65
HP Premium Photo Paper, Glossy	65
HP Premium Photo Paper, Glossy (with tear-off tab)	66
HP Premium Photo Paper, Matte (with tear-off tab)	66
HP Premium Photo Paper, Matte	66
HP Premium High Gloss Film	66
HP Everyday Photo Paper, Semi-gloss (with tear-off tab)	67
HP Everyday Photo Paper, Semi-gloss	67
HP Advanced Photo Paper, Glossy	67
HP Advanced Photo Paper, Glossy (with tear-off tab)	67
HP Matte Greeting Cards, White, Quarter-Fold	67
HP Matte Greeting Cards, White, Half-Fold	67
HP Photo Greeting Cards, Half-Fold	67
HP Textured Greeting Cards, Ivory, Half-Fold	68
HP Textured Greeting Cards, Cream, Half-Fold	68
HP Textured Greeting Cards, White, Half-Fold	68
HP Linen Greeting Cards, White, Half-Fold	68
HP Linen Greeting Cards, Ivory, Half-Fold	68
HP Iron-On Transfers (for white fabrics)	68
HP Iron-On Transfers for Dark Fabric	68
HP Matte Photo and Project Paper	68
11.2 USB cables	68
12 Specifications	69
12.1 Printer specifications	69
12.2 Environmental statement	69
Reduction and elimination	69
Recycling	69
Energy consumption	70
12.3 Print cartridge recovery	70
13 Notices	72
13.1 Notices and acknowledgements	72
Hewlett-Packard company notices	72
Acknowledgements	72
13.2 Terms and conventions	72
Terms	72