HP dc73 Protect Tools User Guide - Page 62

7

Troubleshooting

Credential Manager for ProtectTools

Short description

Details

Solution

Using Credential Manager

Network Accounts option,

a user can select which

domain account to log

into. When TPM

authentication is used, this

option is not available. All

other authentication

methods work properly.

Using TPM authentication, the user is

only logged into the local computer.

Using Credential Manager Single Sign On tools allows

user to authenticate other accounts.

USB token credential is

not available with login to

Windows XP Service Pack

1.

After installing USB token software,

registering the USB token credential, and

setting Credential Manager as primary

login, the USB Token is neither listed nor

available in the Credential Manager/gina

logon.

When logging back into Windows, log off

Credential Manager, re-log back into

Credential Manager and reselect token

as primary login, the token login

operation functions normally.

This only occurs with Windows XP Service Pack 1;

update Windows version to Service Pack 2 via

Windows Update to correct.

To work around if retaining Service Pack 1, re-log back

into Windows using another credential (Windows

password) in order to log off and re-log back into

Credential Manager.

Some application Web

pages create errors that

prevent user from

performing or completing

tasks.

Some Web-based applications stop

functioning and report errors due to the

disabling functionality pattern of Single

Sign On. For example, an

!

in a yellow

triangle is observed in Internet Explorer

indicating an error has occurred.

Credential Manager Single Sign On does not support

all software Web interfaces. Disable Single Sign On

support for the specific Web page by turning off Single

Sign On support. Please see complete documentation

on Single Sign On, which is available in the Credential

Manager help files.

If a specific Single Sign On cannot be disabled for a

given application, call HP Service and Support and

request 3rd level support through your HP Service

contact.

No option to

Browse for

Virtual Token

during the

login process.

User cannot move the location of

registered virtual token in Credential

Manager because the option to browse

was removed due to security risks.

The browse option was removed from current product

offerings because it allowed non-users to delete and

rename files and take control of Windows.

Login with TPM

authentication does not

give the

Network

Accounts

option.

Using the

Network Accounts

option, a

user can select which domain account to

log into. When TPM authentication is

used, this option is not available.

HP is researching a workaround for future product

enhancements.

Domain administrators

cannot change Windows

password even with

authorization.

This happens after a domain

administrator logs on to a domain and

registers the domain identity with

Credential Manager using an account

with Administrator's rights on the domain

and the local PC. When the domain

administrator attempts to change the

Credential Manager cannot change a domain user's

account password through

Change Windows

password

. Credential Manager can only change the

local PC account passwords. The domain user can

change his/her password through

Windows

security

>

Change password

option, but, since the

domain user does not have a physical account on the

56

Chapter 7

Troubleshooting

ENWW

Section	Page
Introduction to security	7
HP ProtectTools features	8
Accessing HP ProtectTools Security	9
Achieving key security objectives	10
Protecting against targeted theft	10
Restricting access to sensitive data	10
Preventing unauthorized access from internal or external locations	10
Creating strong password policies	11
Additional security elements	12
Assigning security roles	12
Managing HP ProtectTools passwords	12
Creating a secure password	14
HP ProtectTools Backup and Restore	14
Backing up credentials and settings	14
Restoring credentials	15
Configuring settings	16
Credential Manager for HP ProtectTools	17
Setup procedures	18
Logging on to Credential Manger	18
Using the Credential Manager Logon Wizard	18
Logging on for the first time	19
Registering credentials	19
Registering fingerprints	19
Setting up the fingerprint reader	20
Using your registered fingerprint to log on to Windows	20
Registering a Java Card, USB eToken, or virtual token	20
Registering a USB eToken	20
Registering other credentials	20
General tasks	21
Creating a virtual token	21
Changing the Windows logon password	21
Changing a token PIN	21
Managing identity	22
Clearing an identity from the system	22
Locking the computer	23
Using Windows Logon	23
Logging on to Windows with Credential Manager	23
Adding an account	23
Removing an account	24
Using Single Sign On	24
Registering a new application	24
Using automatic registration	24
Using manual (drag and drop) registration	25
Managing applications and credentials	25
Modifying application properties	25
Removing an application from Single Sign On	25
Exporting an application	25
Importing an application	26
Modifying credentials	26
Using Application Protection	26
Restricting access to an application	27
Removing protection from an application	27
Changing restriction settings for a protected application	27
Advanced tasks (administrator only)	29
Specifying how users and administrators log on	29
Configuring custom authentication requirements	30
Configuring credential properties	30
Configuring Credential Manager settings	31
Example 1—Using the “Advanced Settings” page to allow Windows logon from Credential Manager	31
Example 2—Using the “Advanced Settings” page to require user verification before Single Sign On	32
Embedded Security for HP ProtectTools	33
Setup procedures	34
Enabling the embedded security chip	34
Initializing the embedded security chip	35
Setting up the basic user account	36
General tasks	37
Using the Personal Secure Drive	37
Encrypting files and folders	37
Sending and receiving encrypted e-mail	37
Changing the Basic User Key password	38
Advanced tasks	39
Backing up and restoring	39
Creating a backup file	39
Restoring certification data from the backup file	39
Changing the owner password	40
Resetting a user password	40
Enabling and disabling Embedded Security	40
Permanently disabling Embedded Security	40
Enabling Embedded Security after permanent disable	40
Migrating keys with the Migration Wizard	41
Java Card Security for HP ProtectTools	42
General tasks	43
Changing a Java Card PIN	43
Selecting the card reader	43
Advanced tasks (administrators only)	44
Assigning a Java Card PIN	44
Assigning a name to a Java Card	45
Setting power-on authentication	45
Enabling Java Card power-on authentication and creating an administrator Java Card	46
Creating a user Java Card	47
Disabling Java Card power-on authentication	47
BIOS Configuration for HP ProtectTools	48
General tasks	49
Managing boot options	49
Enabling and disabling system configuration options	50
Advanced tasks	52
Managing HP ProtectTools add-on module settings	52
Enabling and disabling smart card power-on authentication support	52
Enabling and disabling power-on authentication support for Embedded Security	53
Enabling and disabling DriveLock hard drive protection	54
Using DriveLock	54
DriveLock Applications	54
Managing Computer Setup passwords	55
Setting the power-on password	55
Changing the power-on password	55
Setting the setup password	55
Changing the setup password	56
Setting password options	56
Enabling and disabling stringent security	56
Enabling and disabling power-on authentication on Windows restart	56
Drive Encryption for HP ProtectTools	58
Encryption management	59
User management	60
Recovery	61
Troubleshooting	62
Credential Manager for ProtectTools	62
Embedded Security for ProtectTools	66
Miscellaneous	72
Glossary	74

HP dc73 Protect Tools User Guide - Page 62

Troubleshooting, Credential Manager for ProtectTools

Page 62 highlights