HP dc73 Protect Tools User Guide - Page 65

Short description, Details, Solution, F10 = ROM Based Setup

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Short description Details Solution Restoring Embedded Credential Manager fails to register any The HP Credential Manager for ProtectTools fails to Security causes credentials after the ROM is restored to access the TPM if the ROM was reset to factory settings Credential Manager to fail. factory settings. after the Credential Manager installation. The TPM embedded security chip can be enabled in the BIOS Computer Setup utility, BIOS Configuration for ProtectTools, or HP Client Manager. To enable the TPM embedded security chip: 1. Open Computer Setup by turning on or restarting the computer, and then pressing F10 while the F10 = ROM Based Setup message is displayed in the lower-left corner of the screen. 2. Use the arrow keys to select Security > Setup Password. Set a password. 3. Select Embedded Security Device. 4. Use the arrow keys to select Embedded Security Device-Disable. Use the arrow keys to change it to Embedded Security Device-Enable. 5. Select Enable > Save changes and exit. HP is investigating resolution options for future customer software releases. Security Restore Identity process loses association with virtual token. When user restores identity, Credential Manager can lose association with the location of the virtual token at login screen. Even though Credential Manager has the virtual token registered, user must reregister the token to restore association. This is currently by design. When uninstalling Credential Manager without keeping identities, the system (server) part of the token is destroyed, so the token cannot be used anymore for logon, even if the client part of the token is restored through identity restore. HP is investigating long-term options for resolution. ENWW Credential Manager for ProtectTools 59

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Short description
Details
Solution
Restoring Embedded
Security causes
Credential Manager to fail.
Credential Manager fails to register any
credentials after the ROM is restored to
factory settings.
The HP Credential Manager for ProtectTools fails to
access the TPM if the ROM was reset to factory settings
after the Credential Manager installation.
The TPM embedded security chip can be enabled in the
BIOS Computer Setup utility, BIOS Configuration for
ProtectTools, or HP Client Manager. To enable the
TPM embedded security chip:
1.
Open Computer Setup by turning on or restarting
the computer, and then pressing
F10
while the
F10 = ROM Based Setup
message is displayed
in the lower-left corner of the screen.
2.
Use the arrow keys to select
Security
>
Setup
Password
. Set a password.
3.
Select
Embedded Security Device
.
4.
Use the arrow keys to select
Embedded Security
Device—Disable
. Use the arrow keys to change
it to
Embedded Security Device—Enable
.
5.
Select
Enable
>
Save changes and exit
.
HP is investigating resolution options for future
customer software releases.
Security
Restore Identity
process loses association
with virtual token.
When user restores identity, Credential
Manager can lose association with the
location of the virtual token at login
screen. Even though Credential
Manager has the virtual token registered,
user must reregister the token to restore
association.
This is currently by design.
When uninstalling Credential Manager without keeping
identities, the system (server) part of the token is
destroyed, so the token cannot be used anymore for
logon, even if the client part of the token is restored
through identity restore.
HP is investigating long-term options for resolution.
ENWW
Credential Manager for ProtectTools
59