HP dc73 Protect Tools User Guide - Page 72

Miscellaneous

Software Impacted—

Short description

Details

Solution

HP ProtectTools Security

Manager—Warning

received:

The security

application can not be

installed until the HP

Protect Tools Security

Manager is installed

.

All security applications such as

Embedded Security, Java Card, and

biometrics are extendable plug-ins for

the HP Security Manager interface.

Security Manager must be installed

before an HP-approved security plug-in

can be loaded.

HP ProtectTools Security Manager software must be

installed before installing any security plug-in.

HP ProtectTools TPM

Firmware Update Utility

for dc7600 and models

containing Broadcom-

enabled TPMs—The tool

provided through HP

support Web site reports

ownership required

.

This is the expected behavior of TPM

firmware utility for dc7600 and models

containing Broadcom-enabled TPMs

The firmware upgrade tool allows the

user to upgrade the firmware, with or

without an endorsement key (EK). When

there is no EK, no authorization is

required to complete the firmware

upgrade.

When there is an EK, a TPM owner must

exist, since the upgrade requires owner

authorization. After the successful

upgrade, the platform must be restarted

for the new firmware to take effect.

If the BIOS TPM is factory-reset,

ownership is removed and firmware

update capability is prevented until the

Embedded Security Software platform

and User Initialization Wizard have been

configured.

*A reboot is always recommended after

performing a firmware update. The

firmware version is not identified

correctly until after the reboot.

1.

Reinstall HP ProtectTools Embedded Security

Software.

2.

Run the Platform and User configuration wizard.

3.

Ensure that the system contains Microsoft .NET

framework 1.1 installation:

a.

Click

Start

.

b.

Click

Control Panel

.

c.

Click

Add or remove programs

.

d.

Ensure

Microsoft .NET Framework 1.1

is

listed.

4.

Check the hardware and software configuration:

a.

Click

Start

.

b.

Click

All Programs

.

c.

Click

HP ProtectTools Security Manager

.

d.

Select

Embedded Security

from tree menu.

e.

Click

More Details

. The system should have

the following configuration:

●

Product version = V4.0.1

●

Embedded Security State: Chip State =

Enabled, Owner State = Initialized,

User State = Initialized

●

Component Info: TCG Spec. Version =

1.2

●

Vendor = Broadcom Corporation

●

FW Version = 2.18 (or greater)

●

TPM Device driver library version

2.0.0.9 (or greater)

5.

If the FW version does not match 2.18, download

and update the TPM firmware. The TPM Firmware

SoftPaq is a support download available at

http://www.hp.com

.

HP ProtectTools Security

Manager—Intermittently,

an error is returned when

closing the Security

Manager interface.

Intermittently (1 in 12 instances), an error

is created by using the close button in the

upper right of the screen to close

Security Manager before all plug-in

applications have finished loading.

This is related to a timing dependency on plug-in

services load time when closing and restarting Security

Manager. Since PTHOST.exe is the shell housing the

other applications (plug-ins), it depends on the ability of

the plug-in to complete its load time (services). Closing

the shell before the plug-in has had time to complete

loading is the root cause.

66

Chapter 7

Troubleshooting

ENWW

Section	Page
Introduction to security	7
HP ProtectTools features	8
Accessing HP ProtectTools Security	9
Achieving key security objectives	10
Protecting against targeted theft	10
Restricting access to sensitive data	10
Preventing unauthorized access from internal or external locations	10
Creating strong password policies	11
Additional security elements	12
Assigning security roles	12
Managing HP ProtectTools passwords	12
Creating a secure password	14
HP ProtectTools Backup and Restore	14
Backing up credentials and settings	14
Restoring credentials	15
Configuring settings	16
Credential Manager for HP ProtectTools	17
Setup procedures	18
Logging on to Credential Manger	18
Using the Credential Manager Logon Wizard	18
Logging on for the first time	19
Registering credentials	19
Registering fingerprints	19
Setting up the fingerprint reader	20
Using your registered fingerprint to log on to Windows	20
Registering a Java Card, USB eToken, or virtual token	20
Registering a USB eToken	20
Registering other credentials	20
General tasks	21
Creating a virtual token	21
Changing the Windows logon password	21
Changing a token PIN	21
Managing identity	22
Clearing an identity from the system	22
Locking the computer	23
Using Windows Logon	23
Logging on to Windows with Credential Manager	23
Adding an account	23
Removing an account	24
Using Single Sign On	24
Registering a new application	24
Using automatic registration	24
Using manual (drag and drop) registration	25
Managing applications and credentials	25
Modifying application properties	25
Removing an application from Single Sign On	25
Exporting an application	25
Importing an application	26
Modifying credentials	26
Using Application Protection	26
Restricting access to an application	27
Removing protection from an application	27
Changing restriction settings for a protected application	27
Advanced tasks (administrator only)	29
Specifying how users and administrators log on	29
Configuring custom authentication requirements	30
Configuring credential properties	30
Configuring Credential Manager settings	31
Example 1—Using the “Advanced Settings” page to allow Windows logon from Credential Manager	31
Example 2—Using the “Advanced Settings” page to require user verification before Single Sign On	32
Embedded Security for HP ProtectTools	33
Setup procedures	34
Enabling the embedded security chip	34
Initializing the embedded security chip	35
Setting up the basic user account	36
General tasks	37
Using the Personal Secure Drive	37
Encrypting files and folders	37
Sending and receiving encrypted e-mail	37
Changing the Basic User Key password	38
Advanced tasks	39
Backing up and restoring	39
Creating a backup file	39
Restoring certification data from the backup file	39
Changing the owner password	40
Resetting a user password	40
Enabling and disabling Embedded Security	40
Permanently disabling Embedded Security	40
Enabling Embedded Security after permanent disable	40
Migrating keys with the Migration Wizard	41
Java Card Security for HP ProtectTools	42
General tasks	43
Changing a Java Card PIN	43
Selecting the card reader	43
Advanced tasks (administrators only)	44
Assigning a Java Card PIN	44
Assigning a name to a Java Card	45
Setting power-on authentication	45
Enabling Java Card power-on authentication and creating an administrator Java Card	46
Creating a user Java Card	47
Disabling Java Card power-on authentication	47
BIOS Configuration for HP ProtectTools	48
General tasks	49
Managing boot options	49
Enabling and disabling system configuration options	50
Advanced tasks	52
Managing HP ProtectTools add-on module settings	52
Enabling and disabling smart card power-on authentication support	52
Enabling and disabling power-on authentication support for Embedded Security	53
Enabling and disabling DriveLock hard drive protection	54
Using DriveLock	54
DriveLock Applications	54
Managing Computer Setup passwords	55
Setting the power-on password	55
Changing the power-on password	55
Setting the setup password	55
Changing the setup password	56
Setting password options	56
Enabling and disabling stringent security	56
Enabling and disabling power-on authentication on Windows restart	56
Drive Encryption for HP ProtectTools	58
Encryption management	59
User management	60
Recovery	61
Troubleshooting	62
Credential Manager for ProtectTools	62
Embedded Security for ProtectTools	66
Miscellaneous	72
Glossary	74

HP dc73 Protect Tools User Guide - Page 72

Miscellaneous - specs

Page 72 highlights