IBM 6500-V1P Maintenance Manual - Page 60

Chapter 1 Troubleshooting Display Messages Operator Panel Message 045 FIRMWARE ERROR * SEE USERS MANUAL Table 3. Message List Explanation Corrective Action Application software tried to perform an illegal printer function or damaged memory is detected on the controller board. If this message appears at powerup, replace the controller board. Record the message and return it with the defective board. After replacing the controller board, DO NOT make the printer READY, but immediately download the latest code from IBM First (page 231), then power on in download mode and load the flash memory (page 238). 1. Cycle power. Run the print job. If the message appears, download the emulation software again. 2. Cycle power. Run the print job again. If the message appears, replace the flash memory with blank flash with boot code and then download code. 3. Plug in the printer and power it on. Run the print job again.If the problem reappears, the controller board or microcode is suspect. Do the following: 4. Save the printer configuration values. (Refer to the User's Manual.) 5. Clear NVRAM (page 237). 6. Download and install the latest code from IBM First (page 231). 7. Power on the printer in download mode and load flash memory (page 238). a. If you encounter loading problems, go to the appropriate error code for resolution. b. If you encounter the failure or message that brought you to this procedure, replace the controller board (page 319). After replacing the controller board, DO NOT make the printer READY, but proceed immediately to the next step. 8. Download and install the latest code from IBM First (page 231). 9. Power on the printer in download mode and load flash memory (page 238). 10. If you encounter the failure after replacing the controller board, there is an application software error. Reinstall the original controller board and contact your DDS and Second Level Support. 60