IBM 6500-V20 Maintenance Manual - Page 46

Chapter 1 Troubleshooting Display Messages Operator Panel Message 002 FORM JAMMED CLEAR AND RELOAD FORM (continued) 003 FORMS EJECTED PRESS EJECT 004 VIEW FORMS PRESS VIEW KEY Table 3. Message List Explanation Corrective Action Non-error status message. 11. Clean the paper motion detector with a cotton swab and alcohol. At the operator panel, set the paper motion detector (PMD) fault setting to DISABLE. Load paper. Run a print test and observe how the paper feeds. If the problem reappears, the controller board or microcode is suspect. Do the following: 12. Save the printer configuration values. (Refer to the User's Manual.) 13. Clear NVRAM (page 237). 14. Download and install the latest code from IBM First (page 231). 15. Power on the printer in download mode and load flash memory (page 238). a. If you encounter loading problems, go to the appropriate error code for resolution. b. If you encounter the failure or message that brought you to this procedure, replace the controller board (page 319). After replacing the controller board, DO NOT make the printer READY, but proceed immediately to the next step. 16. Download and install the latest code from IBM First (page 231). 17. Power on the printer in download mode and load flash memory (page 238). 18. If you encounter the failure after replacing the controller board, reinstall the original controller board and contact your DDS and Second Level Support. 19. If the problem reappears, replace the paper detector switch assembly and set the paper motion detector (PMD) to ENABLE. Press the EJECT key to return the paper to the print position. Non-error status message. Press the VIEW key to return the paper to the print position. 46