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IBM 8649 Hardware Maintenance Manual - Page 117

FRU/Action

UPC - 000435133427

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If you have just added new software or a new option and your server is not working, complete the following steps before using the error symptom charts: 1. Remove the software or device that you just added. 2. Run the diagnostic tests to determine if your server is running correctly. 3. Reinstall the new software or new device. In the following table, if the entry in the FRU/action column is a suggested action, perform that action; if it is the name of a component, reseat the component and replace it if necessary. The most likely cause of the symptom is listed first. Error Symptom FRU/Action CD is not working properly. 1. Clean the CD. 2. Run CD-ROM diagnostics. 3. CD-ROM Drive. CD-ROM drive tray is not working. (The server must be powered-on) 1. Insert the end of a paper clip into the manual tray-release opening. 2. Run CD-ROM diagnostics. 3. CD-ROM Drive. CD-ROM drive is not recognized. 1. Run Configuration/Setup, enable primary IDE channel. 2. Check cables and jumpers. 3. Check for correct device driver. 4. Run CD-ROM diagnostics. 5. CD-ROM Drive. 6. System Board. Power switch does not work and reset button does work. (SW 1-1 is force power-on switch.) 1. Reseat connector. 2. Switch Card. 3. System Board. Diskette drive in-use light stays on, or the system bypasses the diskette drive, or the diskette drive does not work 1. If there is a diskette in the drive, verify that: a. The diskette drive is enabled in the Configuration/Setup utility program. b. The diskette is good and not damaged. (Try another diskette if you have one.) c. The diskette is inserted correctly in the drive. d. The diskette contains the necessary files to start the server. e. The software program is OK. f. Cable is installed correctly (proper orientation). 2. Run Diskette Drive Diagnostics. 3. Cable. 4. Diskette Drive. 5. System Board. Monitor problems (general). Some IBM 1. Monitor. monitors have their own self-tests. If you suspect a problem with the monitor, refer to the information that comes with the monitor 2. Run Video Diagnostics. If diagnostics pass, the problem may be a video driver. for adjusting and testing instructions. 3. Display Adapter / System Board. No video 1. Make sure correct machine is selected. 2. Make sure all cables are locked down. Drives not recognized by the Fixed Disk Remove the first drive that doesn't show up and rerun the Fixed Disk diagnostic. (e.g. of 6 drives, the Fixed Disk diagnostic. If the remaining drives then show up, replace the drive you test only shows 3) removed. Chapter 6. Symptom-to-FRU index 107

Section	Page
About this manual	5
Important safety information	5
Online support	5
Contents	7
Chapter 1. Introducing the IBM xSeries 225 Type 8649 server	11
Related publications	11
Notices and statements used in this publication	12
Features and specifications	13
Controls and indicators	14
Chapter 2. Configuring your server	17
Using the Configuration/Setup Utility program	17
Starting the Configuration/Setup Utility program	18
Configuration/Setup Utility menu choices	18
Passwords	20
Power-on password	21
Administrator password	21
Using the ServerGuide Setup and Installation CD	21
ServerGuide features	21
Setup and configuration overview	22
System Partition	23
Typical operating system installation	23
Setting up or updating multiple servers	24
Installing your operating system without ServerGuide	24
Using the RAID Configuration programs	24
Using the LSI Logic Configuration Utility program	25
Starting the LSI Logic Configuration Utility program	25
Formatting a SCSI hard disk drive	26
Using ServeRAID Manager	26
Configuring the Gigabit Ethernet controller	26
Chapter 3. Diagnostics	29
General checkout	29
Checkout procedure	30
Diagnostic tools overview	30
POST error codes and messages	31
Error logs	31
Viewing error logs from the Configuration/Setup Utility program	31
Viewing error logs from diagnostic programs	32
ServerGuide error symptoms	32
Small computer system interface messages	32
Diagnostic programs, error codes, and messages	32
Text messages	34
Starting the diagnostic programs	34
Viewing the test log	35
Viewing the System Error log	35
System-board error LEDs	36
Diagnostic error code tables	36
Recovering from a POST/BIOS update failure	37
Erasing a lost or forgotten password (clearing CMOS)	38
Power checkout	39
Troubleshooting the Ethernet controller	39
Network connection problems	39
Ethernet controller troubleshooting chart	40
Ethernet controller messages	41
Chapter 4. Installing options	43
Installation guidelines	43
System reliability considerations	43
Handling static-sensitive devices	44
Server power features	44
Turning on the server	44
Turning off the server	45
Removing the side cover	46
Removing the bezel	47
Removing and installing the support bracket	48
Working with adapters	49
Adapter considerations	49
Installing an adapter	50
Cabling an optional SCSI adapter	53
Installing internal drives	54
Internal drive bays	54
Working with hot-swap drives	56
Installing a hot-swap hard disk drive	57
SCSI IDs for hot-swap hard disk drives	58
Installing non-hot-swap hard disk drives	58
Installing a 5.25-inch removable-media drive	61
Power and signal cables for internal drives	64
Installing memory modules	65
Installing an additional microprocessor	67
Configuring the operating system	67
Installing the additional microprocessor	68
Installing a security rope clip	71
Replacing a hot-swap power supply	72
Replacing the battery	74
Completing the option installation	76
Replacing the bezel	76
Replacing the side cover	77
Updating your server configuration	77
Connecting external options	78
Installing the server in a rack	78
Input/output ports	79
Audio connectors	79
Line in	80
Line out	80
Microphone	80
Auxiliary-device (pointing-device) connector	80
Ethernet (RJ-45) connector	80
Keyboard connector	80
Parallel connector	80
Serial connectors	81
Ultra320 SCSI connector	81
SCSI cabling requirements	82
Universal Serial Bus connectors	82
Video connector	83
Chapter 5. Field replaceable units	85
Power button	85
Microprocessor and heat sink	87
Thermal grease	88
Hot-swap hard disk drive cage	89
Hot-swap backplane	90
Non-hot swap power supply	91
Front fan	93
Rear fans	95
Mini-PCI video adapter	96
Removing the system board	99
System-board option connectors	101
System-board internal connectors	101
System-board external connectors	102
System-board error LEDs	102
CD-ROM drive	104
Diskette drive	105
Top/side cover	106
Bezel-release latch	107
Handle assembly	109
Rear-adapter retainer	110
Chapter 6. Symptom-to-FRU index	111
Beep symptoms	111
No-beep symptoms	113
Diagnostic error codes	113
Error symptoms	116
Hot-swap power-supply LED errors	119
POST error codes	120
Service processor error codes	124
SCSI error codes	124
Temperature error messages	124
Fan error messages	125
Power error messages	125
System shutdown	126
Voltage related system shutdown	126
Temperature related system shutdown	126
DASD checkout	127
Host built-in self test (BIST)	127
Bus fault messages	127
Undetermined problems	128
Problem determination tips	129
Chapter 7. Parts listing Type 8649	131
System replaceable units	132
Keyboards (CRUs)	134
Power cords (CRUs)	135
Appendix A. Getting help and technical assistance	137
Before you call	137
Using the documentation	137
Getting help and information from the World Wide Web	137
Software service and support	138
Hardware service and support	138
Appendix B. Related service information	139
Safety information	139
General safety	139
Electrical safety	140
Safety inspection guide	141
Handling electrostatic discharge-sensitive devices	142
Grounding requirements	142
Safety notices (multilingual translations)	142
Appendix C. Notices	183
Edition notice	183
Trademarks	184
Important notes	184
Product recycling and disposal	185
Battery return program	185
Electronic emission notices	186
Federal Communications Commission (FCC) statement	186
Industry Canada Class A emission compliance statement	186
Australia and New Zealand Class A statement	186
United Kingdom telecommunications safety requirement	186
European Union EMC Directive conformance statement	187
Taiwanese Class A warning statement	187
Chinese Class A warning statement	187
Japanese Voluntary Control Council for Interference (VCCI) statement	187

Match case Limit results 1 per page

you

have

just

added

new

software

new

option

and

your

server

not

working,

complete

the

following

steps

before

using

the

error

symptom

charts:

Remove

the

software

device

that

you

just

added.

Run

the

diagnostic

tests

determine

your

server

running

correctly.

Reinstall

the

new

software

new

device.

the

following

table,

the

entry

the

FRU/action

column

suggested

action,

perform

that

action;

the

name

component,

reseat

the

component

and

replace

necessary.

The

most

likely

cause

the

symptom

listed

first.

Error

Symptom

FRU/Action

not

working

properly.

Clean

the

CD.

Run

CD-ROM

diagnostics.

CD-ROM

Drive.

CD-ROM

drive

tray

not

working.

(The

server

must

powered-on)

Insert

the

end

paper

clip

into

the

manual

tray-release

opening.

Run

CD-ROM

diagnostics.

CD-ROM

Drive.

CD-ROM

drive

not

recognized

Run

Configuration/Setup,

enable

primary

IDE

channel.

Check

cables

and

jumpers.

Check

for

correct

device

driver.

Run

CD-ROM

diagnostics.

CD-ROM

Drive.

System

Board.

Power

switch

does

not

work

and

reset

button

does

work.

(SW

1-1

force

power-on

switch.)

Reseat

connector.

Switch

Card.

System

Board.

Diskette

drive

in-use

light

stays

on,

the

system

bypasses

the

diskette

drive,

the

diskette

drive

does

not

work

there

diskette

the

drive,

verify

that:

The

diskette

drive

enabled

the

Configuration/Setup

utility

program.

The

diskette

good

and

not

damaged.

(Try

another

diskette

you

have

one.)

The

diskette

inserted

correctly

the

drive.

The

diskette

contains

the

necessary

files

start

the

server.

The

software

program

OK.

Cable

installed

correctly

(proper

orientation).

Run

Diskette

Drive

Diagnostics.

Cable.

Diskette

Drive.

System

Board.

Monitor

problems

(general).

Some

IBM

monitors

have

their

own

self-tests.

you

suspect

problem

with

the

monitor,

refer

the

information

that

comes

with

the

monitor

for

adjusting

and

testing

instructions.

Monitor.

Run

Video

Diagnostics.

diagnostics

pass,

the

problem

may

video

driver.

Display

Adapter

System

Board.

video

Make

sure

correct

machine

selected.

Make

sure

all

cables

are

locked

down.

Drives

not

recognized

the

Fixed

Disk

diagnostic.

(e.g.

drives,

the

Fixed

Disk

test

only

shows

Remove

the

first

drive

that

doesn’t

show

and

rerun

the

Fixed

Disk

diagnostic.

the

remaining

drives

then

show

up,

replace

the

drive

you

removed.

Chapter

Symptom-to-FRU

index

107