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IBM 8649 Hardware Maintenance Manual - Page 32

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Viewing error logs from diagnostic programs To view error logs from the diagnostic programs, complete the following steps: 1. Start the diagnostic programs. See "Starting the diagnostic programs" on page 24 for more information. 2. Select Hardware Info from the top of the diagnostic programs screen. 3. Select System Error Log from the list that appears; then, follow the instructions on the screen. ServerGuide error symptoms Look for the symptom in the left column of the chart. Probable solutions to the problem are in the right column. Table 2. ServerGuide Setup and Installation CD Symptom Suggested action The ServerGuide Setup and Installation CD will not start. v Ensure that the server is supported and has a startable (bootable) CD-ROM drive. v If the startup (boot) sequence settings have been altered, ensure that the CD-ROM drive is first in the startup sequence. v If more than one CD-ROM drive is installed, ensure that only one drive is set as the primary drive. Start the CD from the primary drive. The SCSI RAID v Ensure that there are no duplicate SCSI IDs or IRQ assignments. program cannot v Ensure that the hard disk drive is connected properly. view all installed drives, or the NOS cannot be installed. The Operating System Installation program continuously loops. Make more space available on the hard disk. The ServerGuide Ensure that the NOS CD you have is supported by the ServerGuide program will not program. See the ServerGuide Setup and Installation CD label for a start your NOS CD. list of supported NOS versions. The NOS cannot be installed; the option is not available. Ensure that the NOS is supported on your server. If the NOS is supported, either there is no logical drive defined (SCSI RAID systems) or the ServerGuide System Partition is not present. Run the ServerGuide program, and ensure that setup is complete. Small computer system interface messages If you receive a SCSI error message, see "SCSI error codes" on page 114 Note: If your server does not have a hard disk drive, ignore any message that indicates that the BIOS is not installed. Diagnostic programs, error codes, and messages The server diagnostic programs are stored on the IBM Enhanced Diagnostics CD. These programs are the primary method of testing the major components of your server. 22 IBM xSeries 225 Types 8649: Hardware Maintenance Manual and Troubleshooting Guide

Section	Page
About this manual	5
Important safety information	5
Online support	5
Contents	7
Chapter 1. Introducing the IBM xSeries 225 Type 8649 server	11
Related publications	11
Notices and statements used in this publication	12
Features and specifications	13
Controls and indicators	14
Chapter 2. Configuring your server	17
Using the Configuration/Setup Utility program	17
Starting the Configuration/Setup Utility program	18
Configuration/Setup Utility menu choices	18
Passwords	20
Power-on password	21
Administrator password	21
Using the ServerGuide Setup and Installation CD	21
ServerGuide features	21
Setup and configuration overview	22
System Partition	23
Typical operating system installation	23
Setting up or updating multiple servers	24
Installing your operating system without ServerGuide	24
Using the RAID Configuration programs	24
Using the LSI Logic Configuration Utility program	25
Starting the LSI Logic Configuration Utility program	25
Formatting a SCSI hard disk drive	26
Using ServeRAID Manager	26
Configuring the Gigabit Ethernet controller	26
Chapter 3. Diagnostics	29
General checkout	29
Checkout procedure	30
Diagnostic tools overview	30
POST error codes and messages	31
Error logs	31
Viewing error logs from the Configuration/Setup Utility program	31
Viewing error logs from diagnostic programs	32
ServerGuide error symptoms	32
Small computer system interface messages	32
Diagnostic programs, error codes, and messages	32
Text messages	34
Starting the diagnostic programs	34
Viewing the test log	35
Viewing the System Error log	35
System-board error LEDs	36
Diagnostic error code tables	36
Recovering from a POST/BIOS update failure	37
Erasing a lost or forgotten password (clearing CMOS)	38
Power checkout	39
Troubleshooting the Ethernet controller	39
Network connection problems	39
Ethernet controller troubleshooting chart	40
Ethernet controller messages	41
Chapter 4. Installing options	43
Installation guidelines	43
System reliability considerations	43
Handling static-sensitive devices	44
Server power features	44
Turning on the server	44
Turning off the server	45
Removing the side cover	46
Removing the bezel	47
Removing and installing the support bracket	48
Working with adapters	49
Adapter considerations	49
Installing an adapter	50
Cabling an optional SCSI adapter	53
Installing internal drives	54
Internal drive bays	54
Working with hot-swap drives	56
Installing a hot-swap hard disk drive	57
SCSI IDs for hot-swap hard disk drives	58
Installing non-hot-swap hard disk drives	58
Installing a 5.25-inch removable-media drive	61
Power and signal cables for internal drives	64
Installing memory modules	65
Installing an additional microprocessor	67
Configuring the operating system	67
Installing the additional microprocessor	68
Installing a security rope clip	71
Replacing a hot-swap power supply	72
Replacing the battery	74
Completing the option installation	76
Replacing the bezel	76
Replacing the side cover	77
Updating your server configuration	77
Connecting external options	78
Installing the server in a rack	78
Input/output ports	79
Audio connectors	79
Line in	80
Line out	80
Microphone	80
Auxiliary-device (pointing-device) connector	80
Ethernet (RJ-45) connector	80
Keyboard connector	80
Parallel connector	80
Serial connectors	81
Ultra320 SCSI connector	81
SCSI cabling requirements	82
Universal Serial Bus connectors	82
Video connector	83
Chapter 5. Field replaceable units	85
Power button	85
Microprocessor and heat sink	87
Thermal grease	88
Hot-swap hard disk drive cage	89
Hot-swap backplane	90
Non-hot swap power supply	91
Front fan	93
Rear fans	95
Mini-PCI video adapter	96
Removing the system board	99
System-board option connectors	101
System-board internal connectors	101
System-board external connectors	102
System-board error LEDs	102
CD-ROM drive	104
Diskette drive	105
Top/side cover	106
Bezel-release latch	107
Handle assembly	109
Rear-adapter retainer	110
Chapter 6. Symptom-to-FRU index	111
Beep symptoms	111
No-beep symptoms	113
Diagnostic error codes	113
Error symptoms	116
Hot-swap power-supply LED errors	119
POST error codes	120
Service processor error codes	124
SCSI error codes	124
Temperature error messages	124
Fan error messages	125
Power error messages	125
System shutdown	126
Voltage related system shutdown	126
Temperature related system shutdown	126
DASD checkout	127
Host built-in self test (BIST)	127
Bus fault messages	127
Undetermined problems	128
Problem determination tips	129
Chapter 7. Parts listing Type 8649	131
System replaceable units	132
Keyboards (CRUs)	134
Power cords (CRUs)	135
Appendix A. Getting help and technical assistance	137
Before you call	137
Using the documentation	137
Getting help and information from the World Wide Web	137
Software service and support	138
Hardware service and support	138
Appendix B. Related service information	139
Safety information	139
General safety	139
Electrical safety	140
Safety inspection guide	141
Handling electrostatic discharge-sensitive devices	142
Grounding requirements	142
Safety notices (multilingual translations)	142
Appendix C. Notices	183
Edition notice	183
Trademarks	184
Important notes	184
Product recycling and disposal	185
Battery return program	185
Electronic emission notices	186
Federal Communications Commission (FCC) statement	186
Industry Canada Class A emission compliance statement	186
Australia and New Zealand Class A statement	186
United Kingdom telecommunications safety requirement	186
European Union EMC Directive conformance statement	187
Taiwanese Class A warning statement	187
Chinese Class A warning statement	187
Japanese Voluntary Control Council for Interference (VCCI) statement	187

Match case Limit results 1 per page

Viewing

error

logs

from

diagnostic

programs

view

error

logs

from

the

diagnostic

programs,

complete

the

following

steps:

Start

the

diagnostic

programs.

See

“Starting

the

diagnostic

programs”

page

for

information.

Select

Hardware

Info

from

the

top

the

diagnostic

programs

screen.

Select

System

Error

Log

from

the

list

that

appears;

then,

the

instructions

the

screen.

ServerGuide

error

symptoms

Look

for

the

symptom

the

left

column

the

chart.

Probable

solutions

the

problem

are

the

right

column.

Table

ServerGuide

Setup

and

Installation

Symptom

Suggested

action

The

ServerGuide

Setup

and

Installation

will

not

start.

Ensure

that

the

server

supported

and

has

startable

(bootable)

CD-ROM

drive.

the

startup

(boot)

sequence

settings

have

been

altered,

ensure

that

the

CD-ROM

drive

first

the

startup

sequence.

than

one

CD-ROM

drive

installed,

ensure

that

only

one

drive

set

the

primary

drive.

Start

the

from

the

primary

drive.

The

SCSI

RAID

program

cannot

view

all

installed

drives,

the

NOS

cannot

installed.

Ensure

that

there

are

duplicate

SCSI

IDs

IRQ

assignments.

Ensure

that

the

hard

disk

drive

connected

properly.

The

Operating

System

Installation

program

continuously

loops.

Make

space

available

the

hard

disk.

The

ServerGuide

program

will

not

start

your

NOS

CD.

Ensure

that

the

NOS

you

have

supported

the

ServerGuide

program.

See

the

ServerGuide

Setup

and

Installation

label

for

list

supported

NOS

versions.

The

NOS

cannot

installed;

the

option

not

available.

Ensure

that

the

NOS

supported

your

server.

the

NOS

supported,

either

there

logical

drive

defined

(SCSI

RAID

systems)

the

ServerGuide

System

Partition

not

present.

Run

the

ServerGuide

program,

and

ensure

that

setup

complete.

Small

computer

system

interface

messages

you

receive

SCSI

error

message,

see

“SCSI

error

codes”

page

114

Note:

your

server

does

not

have

hard

disk

drive,

ignore

any

message

that

indicates

that

the

BIOS

not

installed.

Diagnostic

programs,

error

codes,

and

messages

The

server

diagnostic

programs

are

stored

the

IBM

Enhanced

Diagnostics

These

programs

are

the

primary

method

testing

the

major

components

your

server.

IBM

xSeries

225

Types

8649:

Hardware

Maintenance

Manual

and

Troubleshooting

Guide