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IBM 8837 User Manual - Page 70

ServerGuide, problems

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ServerGuide problems The following table lists problem symptoms and suggested solutions. Table 7. ServerGuide Setup and Installation CD Symptom Suggested action The ServerGuide Setup and Installation CD will not start. v Make sure that the server supports the ServerGuide program and has a startable (bootable) DVD-ROM drive. v If the startup (boot) sequence settings have been altered, make sure that the DVD-ROM drive is first in the startup sequence. v If more than one DVD-ROM drive is installed, make sure that only one drive is set as the primary drive. Start the CD from the primary drive. The SCSI RAID program cannot v Make sure that there are no duplicate SCSI IDs or IRQ assignments. view all installed drives, or the v Make sure that the hard disk drive is connected correctly. operating system cannot be installed. The operating-system installation program continuously loops. Make more space available on the hard disk. The ServerGuide program will not start the operating-system CD. Make sure that the operating-system CD is supported by the ServerGuide program. See the ServerGuide Setup and Installation CD label for a list of supported operating-system versions. The operating system cannot be Make sure that the operating system is supported on the server. If the operating installed; the option is not system is supported, either there is no logical drive defined (SCSI RAID systems) available. or the ServerGuide System Partition is not present. Run the ServerGuide program and make sure that setup is complete. 58 IBM xSeries 336 Type 8837: Installation Guide

Section	Page
Contents	5
Safety	7
Chapter 1. Introduction	13
The IBM xSeries Documentation CD	14
Hardware and software requirements	14
Using the Documentation Browser	14
Notices and statements used in this document	15
Features and specifications	16
Major components of the xSeries 336 Type 8837 server	17
Chapter 2. Installing options	19
Installation guidelines	19
System reliability guidelines	19
Working inside the server with the power on	20
Handling static-sensitive devices	20
Removing the server cover	20
Installing a memory module	21
Installing a hard disk drive	24
Installing a hot-swap hard disk drive	25
Installing a 2.5-inch hot-swap hard disk drive	25
Installing a 3.5-inch hot-swap hard disk drive	25
Installing a simple swap hard disk drive	26
Installing an additional microprocessor	26
Installing an adapter	30
Installing a low-profile adapter into slot 1	32
Installing an adapter into slot 2	32
Completing the installation	34
Installing the server cover	34
Connecting the cables	35
Updating the server configuration	36
Chapter 3. Server controls, LEDs, connectors, and power	39
Front view	39
Operator information panel	40
Rear view	42
Server power features	43
Turning on the server	44
Turning off the server	44
Chapter 4. Configuring the server	47
Using the ServerGuide Setup and Installation CD	47
Using the Configuration/Setup Utility program	47
Configuring the Gigabit Ethernet controller	48
Using the baseboard management controller	48
Enabling and configuring SOL using the OSA SMBridge management utility program	49
BIOS update and configuration	49
Linux configuration	50
Microsoft Windows 2003 Standard Edition configuration	56
Installing the OSA SMBridge management utility program	57
Using the baseboard management controller utility programs	59
Using the baseboard management controller configuration utility program	59
Using the baseboard management controller firmware update utility program	59
Using the OSA SMBridge management utility program	59
Using the RAID configuration programs	60
Using the LSI Logic setup utility program	61
Using ServeRAID Manager	62
Configuring the controller	62
Viewing the configuration	63
Using the ServeRAID configuration programs	63
Chapter 5. Updating IBM Director	65
Chapter 6. Solving problems	67
Diagnostic tools overview	67
POST beep code descriptions	67
POST error messages	69
ServerGuide problems	70
Troubleshooting charts	71
DVD-ROM drive problems	71
Expansion enclosure problems	71
General problems	71
Hard disk drive problems	72
Intermittent problems	72
Keyboard, mouse, or pointing-device problems	72
Memory problems	73
Microprocessor problems	73
Monitor problems	73
Option problems	74
Power problems	75
Serial port problems	75
Software problems	76
Universal Serial Bus device problems	76
Light Path diagnostics	76
Diagnosing problems using the Light Path diagnostics	78
Light Path diagnostics LEDs	78
Appendix A. Getting help and technical assistance	81
Before you call	81
Using the documentation	81
Getting help and information from the World Wide Web	82
Software service and support	82
Hardware service and support	82
Appendix B. IBM Statement of Limited Warranty Z125-4753-08 04/2004	83
Part 1 - General Terms	83
Part 2 - Country-unique Terms	86
Part 3 - Warranty Information	98
Appendix C. Notices	101
Edition notice	101
Trademarks	102
Important notes	102
Product recycling and disposal	103
Battery return program	103
Electronic emission notices	104
Federal Communications Commission (FCC) statement	104
Industry Canada Class A emission compliance statement	104
Australia and New Zealand Class A statement	105
United Kingdom telecommunications safety requirement	105
European Union EMC Directive conformance statement	105
Taiwanese Class A warning statement	105
Chinese Class A warning statement	106
Japanese Voluntary Control Council for Interference (VCCI) statement	106
Power cords	106

Match case Limit results 1 per page

ServerGuide

problems

The

following

table

lists

problem

symptoms

and

suggested

solutions.

Table

ServerGuide

Setup

and

Installation

Symptom

Suggested

action

The

ServerGuide

Setup

and

Installation

will

not

start.

Make

sure

that

the

server

supports

the

ServerGuide

program

and

has

startable

(bootable)

DVD-ROM

drive.

the

startup

(boot)

sequence

settings

have

been

altered,

make

sure

that

the

DVD-ROM

drive

first

the

startup

sequence.

than

one

DVD-ROM

drive

installed,

make

sure

that

only

one

drive

set

the

primary

drive.

Start

the

from

the

primary

drive.

The

SCSI

RAID

program

cannot

view

all

installed

drives,

the

operating

system

cannot

installed.

Make

sure

that

there

are

duplicate

SCSI

IDs

IRQ

assignments.

Make

sure

that

the

hard

disk

drive

connected

correctly.

The

operating-system

installation

program

continuously

loops.

Make

space

available

the

hard

disk.

The

ServerGuide

program

will

not

start

the

operating-system

CD.

Make

sure

that

the

operating-system

supported

the

ServerGuide

program.

See

the

ServerGuide

Setup

and

Installation

label

for

list

supported

operating-system

versions.

The

operating

system

cannot

installed;

the

option

not

available.

Make

sure

that

the

operating

system

supported

the

server.

the

operating

system

supported,

either

there

logical

drive

defined

(SCSI

RAID

systems)

the

ServerGuide

System

Partition

not

present.

Run

the

ServerGuide

program

and

make

sure

that

setup

complete.

IBM

xSeries

336

Type

8837:

Installation

Guide