Intermec PB3 PB3 Mobile Printer User's Guide - Page 30

Problems and Solutions Most printer operation, print quality, or printer communication problems can be fixed easily. The next table includes some common printer problems and possible solutions. PB3 Problems and Solutions Problem Solution Printer does not feed paper correctly. Remove jammed paper and reload paper supply. Printer does not print. Make sure the paper supply is loaded correctly. Install a battery. The printer will not print unless a battery is installed, even if you are using the AC adapter/charger as a power source. If you are unable to print from a host computer, try printing a test page. Verify that the communication settings from the test page are correct for your connection. For help, see "Printing a Configuration Test Page" on page 21. Print quality is too light. Check the battery and recharge it if necessary. Adjust print contrast through the print application. Voids appear in print. Clean the printhead. Data and Status LED is Check the paper supply and make sure the steady red. paper door is closed properly. Data and Status LED is flashing red. Read error. Try reading the card again. Printhead may be too hot and printer has automatically paused the current print job. Battery LED does not turn Check the AC adapter output with a on when printer is multimeter. Output should be 10 VDC. connected to AC adapter, • If AC output is OK, there is a problem with but printer will not turn the battery or battery charge circuit. on. • If AC output is not OK, replace the adapter. Battery life is short after a Replace the battery. full charge. In Bluetooth mode, Move the printer closer to the host. printer does not print data Make sure the host has established a connection from host. with the printer. 30 PB3 Mobile Printer User's Guide