Intermec SR31T SR31T Tethered Scanner User's Guide - Page 51

Calling Product Support, Getting SR31T Firmware Version and Decode Version

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Chapter 5 - Troubleshooting and Maintaining the SR31T Calling Product Support To talk to an Intermec Product Support representative: • In the U.S.A. and Canada, call 1-800-755-5505 • Outside the U.S.A. and Canada, contact your local Intermec representative. For help, go to www.intermec.com > About Us > Contact Us. Before you call Intermec Product Support, make sure you have the following information for your SR31T product: • configuration number ("CN" on the product label) • serial number ("SN" on the product label) • firmware version • decode version Getting SR31T Firmware Version and Decode Version Depending on the interface you are using, you can get the firmware and decode version either by reading Get version bar codes or by using EasySet to display the current version information. Reading "Get version" bar codes This method is applicable for the following interfaces: • USB Keyboard HID • Keyboard Wedge 1 Run an application that can accept bar code information from the SR31T (Microsoft® Notepad for example). 2 Scan one of these bar codes: Get firmware version Get decode version SR31T Tethered Scanner User's Guide 43

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Chapter 5 — Troubleshooting and Maintaining the SR31T
SR31T Tethered Scanner User’s Guide
43
Calling Product Support
To talk to an Intermec Product Support representative:
•
In the U.S.A. and Canada, call
1-800-755-5505
•
Outside the U.S.A. and Canada, contact your local Intermec
representative. For help, go to
www.intermec.com
>
About Us
>
Contact Us
.
Before you call Intermec Product Support, make sure you have the
following information for your SR31T product:
•
configuration number (“CN” on the product label)
•
serial number (“SN” on the product label)
•
firmware version
•
decode version
Getting SR31T Firmware Version and Decode Version
Depending on the interface you are using, you can get the firmware
and decode version either by reading
Get version
bar codes or by
using EasySet to display the current version information.
Reading “Get version” bar codes
1
Run an application that can accept bar code information from the
SR31T (Microsoft® Notepad for example).
2
Scan one of these bar codes:
Get firmware version
Get decode version
This method is applicable for the following interfaces:
•
USB Keyboard HID
•
Keyboard Wedge