Kodak 1252972 User Guide - Page 92

To print the network configuration Port 5353 UDP

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Troubleshooting More advanced network users may also choose to allow inbound and outbound port permission through their firewall for the following ports associated with the wireless printer: Port 5353 (UDP) Port 9322 (TCP) Probable Cause 5 A Virtual Private Network (VPN) is preventing the printer from accessing your computer. Corrective Action Try temporarily disabling the VPN before proceeding with the installation. NOTE: The All-in-One printer functionality will be limited during VPN sessions. Probable Cause 6 The Ethernet cable is not plugged into the router, switch, or hub. The cable may also be defective. Corrective Action Try reinserting the cables. Or, if necessary, try a different cable. Probable Cause 7 The All-in-One printer is assigned an AutoIP address instead of DHCP. Corrective Action This indicates that the printer is not connected properly to the network. Check the following: • Make sure all cables are connected properly and securely. • If the cables are connected properly, your access point, router, or home gateway might not be sending an address. If this is the case, you might need to reset the device. • Make sure the All-in-One printer is on the correct network. • Restart your All-in-One printer. Probable Cause 8 The printer is on the wrong Subnet or gateway. Corrective Action Print a network configuration page, and verify that the router and printer are on the same subnet and gateway. To print the network configuration page • On the control panel of the printer, press Menu. • Press until Network Settings is highlighted, and then press OK. • Press until Print Network Configuration is highlighted, and then press OK. 84 www.kodak.com/go/aiosupport

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Troubleshooting
84
www.kodak.com/go/aiosupport
More advanced network users may also choose to allow inbound and outbound port
permission through their firewall for the following ports associated with the wireless
printer:
Port 5353 (UDP)
Port 9322 (TCP)
Probable Cause 5
A Virtual Private Network (VPN) is preventing the printer from accessing your
computer.
Corrective Action
Try temporarily disabling the VPN before proceeding with the installation.
NOTE: The All-in-One printer functionality will be limited during VPN sessions.
Probable Cause 6
The Ethernet cable is not plugged into the router, switch, or hub. The cable may also
be defective.
Corrective Action
Try reinserting the cables. Or, if necessary, try a different cable.
Probable Cause 7
The All-in-One printer is assigned an AutoIP address instead of DHCP.
Corrective Action
This indicates that the printer is not connected properly to the network. Check the
following:
•
Make sure all cables are connected properly and securely.
•
If the cables are connected properly, your access point, router, or home gateway
might not be sending an address. If this is the case, you might need to reset the
device.
•
Make sure the All-in-One printer is on the correct network.
•
Restart your All-in-One printer.
Probable Cause 8
The printer is on the wrong Subnet or gateway.
Corrective Action
Print a network configuration page, and verify that the router and printer are on the
same subnet and gateway.
To print the network configuration page
•
On the control panel of the printer, press Menu.
•
Press
until Network Settings is highlighted, and then press OK.
•
Press
until Print Network Configuration is highlighted, and then press OK.