Kodak 6850 User Guide - Page 43

6 Troubleshooting Resolving Potential Problems Problem Paper jam; error light is on, printer does not operate Prints have linear streaks Prints have streaks made up of small dots Print size or aspect ratio is not what you expected Description or Cause Possible Solution The paper is stuck in the printer. Clear the paper jam. See "Clearing a Paper Jam" on page 6-3. The thermal head is dirty. Clean the thermal head. See "Cleaning the Thermal Head and Stripper Plate" on page 5-2. If the problem persists, the heating element may be damaged. Contact your KODAK Service Representative. The cleaning rollers are dirty. Clean the cleaning rollers. See "Cleaning the Cleaning Rollers" on page 5-3. The image file or printing options need to be adjusted in your photo printing software application. In your photo printing software application: • Use the Fit to Page or Clip options (may not be offered by all photo printing applications). • Adjust the image size to match the paper size. • Make sure the Portrait / Landscape setting matches the orientation of the picture. • For details, see the photo printing application online Help. NOTE: It is not necessary to adjust the image resolution (dpi) to match the printer resolution. The printer driver automatically scales your image to match the printer resolution. May 4, 2005 6-1