Konica Minolta bizhub 20 bizhub 20 User Guide - Page 121
Menu access difficulties, Copy difficulties, Printing difficulties, KONICA MINOLTA bizhub 20 - offline
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Menu access difficulties Difficulties Key operations do not work. The machine beeps when you try to access the Setup Receive and Setup Send menus. Suggestions Check the control panel is fitted correctly on the machine. Reinstall the control panel. If Fax is not illuminated, press it to turn on Fax mode. The Setup Receive setting (Menu, 2, 1) and Setup Send setting (Menu, 2, 2) are available only when the machine is in Fax mode. Copy difficulties Difficulties Cannot make a copy. Vertical black line appears in copies. Suggestions Make sure that Copy is illuminated. (See Entering copy mode on page 74.) Contact your administrator to check your Secure Function Lock Settings. Black vertical lines on copies are typically caused by dirt or correction fluid on the glass strip, or the corona wire for printing is dirty. (See Cleaning the scanner on page 138 and Cleaning the corona wire on page 140.) Printing difficulties Difficulties No printout. Suggestions Check that the machine is plugged in and the power switch is turned on. Check that the toner cartridge and drum unit are installed correctly. (See Replacing the drum unit on page 145.) Check the interface cable connection on both the machine and your computer. (See the Quick Guide.) Check that the correct printer driver has been installed and chosen. Check to see if the LCD is showing an error message. (See Error and maintenance messages on page 125.) Check the machine is online: (Windows® 7) Click the Start button, Devices and Printers. Double-click KONICA MINOLTA bizhub 20. Click the Printer menu and then make sure that Use Printer Offline is unchecked. (Windows Vista®) Click the Start button, Control Panel, Hardware and Sound, and then Printers. Right-click KONICA MINOLTA bizhub 20. Make sure that Use Printer Offline is unchecked. (Windows® XP and Windows Server® 2003) Click the Start button and choose Printers and Faxes. Right-click KONICA MINOLTA bizhub 20. Make sure that Use Printer Offline is unchecked. (Windows® 2000) Click the Start button and choose Settings and then Printers. Right-click KONICA MINOLTA bizhub 20. Make sure that Use Printer Offline is unchecked. Contact your administrator to check your Secure Function Lock settings. 112