Konica Minolta bizhub 25e bizhub 25e Printer Guide - Page 115

Troubleshooting, Cannot install the driver

Get Konica Minolta bizhub 25e PDF manuals and user guides View all Konica Minolta bizhub 25e manuals
Add to My Manuals
Save this manual to your list of manuals

Page 115 highlights

Troubleshooting Read this section if trouble occurs. Contact your authorized local dealer if the following steps do not solve the problem. Cannot install the driver Status Cannot install the driver Things to check Did you follow the installation procedure? Countermeasure Perform the installation by following the procedure indicated in the manual. Are you logged in as a restricted user (with User privileges)? Is there a problem with the computer?  Is Windows unstable?  Is the CD-ROM drive operating correctly? Is there a problem with the installation CD-ROM? Did you perform the installation in a supported environment? Is there any security software or port monitoring software running? Log in with a user account that has Administrator privileges, and perform the installation. Try performing the installation again after restarting the computer. Check the operation of the CD-ROM drive. See the help, etc. for your computer. Check whether the CD-ROM can be read in the Explorer of Windows. If there is a problem with the installation disk, contact authorized local dealer. Check the list of supported operating systems. For details, see "System requirements" (page 1-4). Close any security software or port monitoring software, and perform the installation again. See the help, etc. for your computer. 6-2 Troubleshooting

  • 1
  • 2
  • 3
  • 4
  • 5
  • 6
  • 7
  • 8
  • 9
  • 10
  • 11
  • 12
  • 13
  • 14
  • 15
  • 16
  • 17
  • 18
  • 19
  • 20
  • 21
  • 22
  • 23
  • 24
  • 25
  • 26
  • 27
  • 28
  • 29
  • 30
  • 31
  • 32
  • 33
  • 34
  • 35
  • 36
  • 37
  • 38
  • 39
  • 40
  • 41
  • 42
  • 43
  • 44
  • 45
  • 46
  • 47
  • 48
  • 49
  • 50
  • 51
  • 52
  • 53
  • 54
  • 55
  • 56
  • 57
  • 58
  • 59
  • 60
  • 61
  • 62
  • 63
  • 64
  • 65
  • 66
  • 67
  • 68
  • 69
  • 70
  • 71
  • 72
  • 73
  • 74
  • 75
  • 76
  • 77
  • 78
  • 79
  • 80
  • 81
  • 82
  • 83
  • 84
  • 85
  • 86
  • 87
  • 88
  • 89
  • 90
  • 91
  • 92
  • 93
  • 94
  • 95
  • 96
  • 97
  • 98
  • 99
  • 100
  • 101
  • 102
  • 103
  • 104
  • 105
  • 106
  • 107
  • 108
  • 109
  • 110
  • 111
  • 112
  • 113
  • 114
  • 115
  • 116
  • 117
  • 118
  • 119
  • 120
6-2
Troubleshooting
Troubleshooting
Read this section if trouble occurs.
Contact your authorized local dealer if the following
steps do not solve the problem.
Cannot install the driver
Status
Things to check
Countermeasure
Cannot install the
driver
Did you follow the
installation procedure?
Perform the installation by following the
procedure indicated in the manual.
Are you logged in as a
restricted user (with User
privileges)?
Log in with a user account that has
Administrator privileges, and perform the
installation.
Is there a problem with the
computer?
Is Windows unstable?
Is the CD-ROM drive
operating correctly?
Try performing the installation again after
restarting the computer.
Check the operation of the CD-ROM drive.
See the help, etc. for your computer.
Is there a problem with the
installation CD-ROM?
Check whether the CD-ROM can be read in
the Explorer of Windows.
If there is a problem with the installation
disk, contact authorized local dealer.
Did you perform the
installation in a supported
environment?
Check the list of supported operating systems.
For details, see
“System requirements” (page
1-4)
.
Is there any security
software or port monitoring
software running?
Close any security software or port
monitoring software, and perform the
installation again.
See the help, etc. for your
computer.