Konica Minolta bizhub 28e bizhub 28e PaperCut IU Embedded Manual - Page 27

device is not logging any copy/fax/scan jobs? What's, wrong?, What is the IP address of my PaperCut

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Page 27 highlights

3. Click Apply . 4. Navigate to the "Devices" tab. 5. Click "Create Device" in the left pane. 6. From the "Type" drop down, select "Konica Minolta". 7. Enter a descriptive name for the device under "Device name". 8. Enter the device's network name or IP address under "Hostname / IP". 9. Optionally enter location/department information. 10. Enter the device administrator username and password. 11. Under "Function", tick "Track & control copying" and "Enable print release". (Enabling both copy and print release functionality allows for post-installation testing). 12. Click "OK". 8.2 My Konica Minolta device is not logging any copy/fax/scan jobs? What's wrong? There are a number of possible problems. Check the following: In the PaperCut admin site, go to the "Devices" tab and select the device: o Verify that the "Device hostname / IP" is correct. o Verify that the appropriate "Device Functions" are enabled. i.e. To track faxes ensure "Track & control faxing" is enabled. o Check the Device Status on this page (or in Status column of Device List) to ensure no errors are occurring. 8.3 What is the IP address of my PaperCut Server? Use operating system command-line tools such as ipconfig or ifconfig to determine this. 8.4 The embedded application shows "check server connection."? This indicates that the embedded application is unable to connect to the PaperCut server over the network. The embedded application will continually try to connect to the server, so if there is a temporary network outage it will start working once the connection is available again. Common causes of this problem are: The PaperCut application server is not running. There are firewalls or network routing configuration that is stopping the network connection from being established. Check firewalls on the PaperCut server or with your network administrator. There is a network outage that is stopping the connection from being established. Try accessing the web interface of the Konica Minolta device to check that a network connection can be established. The PaperCut server name or IP was not set correctly. 26 of 27 Copyright © 2019 KONICA MINOLTA BUSINESS SOLUTIONS U.S.A., INC. All Rights Reserved 06/2019

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3.
Click Apply .
4. Navigate to the “Devices” tab.
5. Click “Create Device” in the left pane.
6.
From the “Type” drop down, select “
Konica Minolta
”.
7. Enter a descriptive name for the device under “Device name”.
8. Enter the device’s network name or IP address under “Hostname / IP”.
9. Optionally enter location/department information.
10. Enter the device administrator username and password.
11. Under “Function”, tick “Track & control copying” and “Enable print release”. (Enabling
both copy and print release functionality allows for post-installation testing).
12. Click “OK”.
8.2 My
Konica Minolta
device is not logging any copy/fax/scan jobs? What’s
wrong?
There are a number of possible problems. Check the following:
± In the PaperCut admin site, go to the “Devices” tab and select the device:
o Verify that the “Device hostname / IP” is correct.
o Verify that the appropriate “Device Functions” are enabled. i.e. To track faxes ensure
“Track & control faxing” is enabled.
o Check the Device Status on this page (or in Status column of Device List) to ensure no
errors are occurring.
8.3
What is the IP address of my PaperCut Server?
Use operating system command-line tools such as
ipconfig
or
ifconfig
to determine this.
8.4
The embedded application shows “check server connection.”?
This indicates that the embedded application is unable to connect to the PaperCut server
over the network. The embedded application will continually try to connect to the server, so if
there is a temporary network outage it will start working once the connection is available
again.
Common causes of this problem are:
± The PaperCut application server is not running.
± There are firewalls or network routing configuration that is stopping the network
connection from being established. Check firewalls on the PaperCut server or with your
network administrator.
± There is a network outage that is stopping the connection from being established. Try
accessing the web interface of the
Konica Minolta
device to check that a network
connection can be established.
± The PaperCut server name or IP was not set correctly.
Copyright © 201
9
KONICA MINOLTA BUSINESS SOLUTIONS U.S.A., INC. All Rights Reserved
06/2019