Konica Minolta bizhub 4402P bizhub 4702P/4402P User Guide - Page 106

Mottled print and dots

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Troubleshooting Action Step 8 a Replace the imaging unit. b Print the document. Is the print light? Mottled print and dots 106 Yes Contact customer support. No The problem is solved. Note: Before solving the problem, print the Print Quality Test Pages. From the control panel, navigate to Settings > Troubleshooting > Print Quality Test Pages. For non‑touch‑screen printer models, press to navigate through the settings. Action Step 1 a Check if the printer is using a genuine and supported toner cartridge. Note: If the toner cartridge is not supported, then install a supported one. b Print the document. Yes Go to step 2. No The problem is solved. Is the print mottled? Step 2 Check the printer for leaked toner contamination. Go to step 4. Go to step 3. Is the printer free of leaked toner? Step 3 a Replace the toner cartridge. b Print the document. Go to step 4. The problem is solved. Is the print mottled? Step 4 Check the status of the imaging unit. From the control panel, navigate to: Status/Supplies > Supplies Go to step 5. Contact customer support. Is the imaging unit near end of life?

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Action
Yes
No
Step 8
a
Replace the imaging unit.
b
Print the document.
Is the print light?
Contact
customer
support
.
The problem is
solved.
Mottled print and dots
Note:
Before solving the problem, print the Print Quality Test Pages. From the control panel, navigate to
Settings
>
Troubleshooting
>
Print Quality Test Pages
. For non
‑
touch
‑
screen printer models, press
to
navigate through the settings.
Action
Yes
No
Step 1
a
Check if the printer is using a genuine and supported toner
cartridge.
Note:
If the toner cartridge is not supported, then install a
supported one.
b
Print the document.
Is the print mottled?
Go to step 2.
The problem is
solved.
Step 2
Check the printer for leaked toner contamination.
Is the printer free of leaked toner?
Go to step 4.
Go to step 3.
Step 3
a
Replace the toner cartridge.
b
Print the document.
Is the print mottled?
Go to step 4.
The problem is
solved.
Step 4
Check the status of the imaging unit. From the control panel,
navigate to:
Status/Supplies
>
Supplies
Is the imaging unit near end of life?
Go to step 5.
Contact
customer
support
.
Troubleshooting
106