Konica Minolta bizhub 4402P bizhub 4702P/4402P User Guide - Page 109
Repeating defects
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Troubleshooting 109 Action Yes Step 1 Go to step 2. a Adjust the guides in the tray to the correct position for the paper loaded. b Print the document. No The problem is solved. Is the print crooked or skewed? Step 2 a Check if the paper loaded is supported. Note: If paper is not supported, then load a supported paper. b Print the document. Go to step 3. The problem is solved. Is the print crooked or skewed? Step 3 a Check the pick tire in the tray for signs of damage and contamination, and replace if necessary. b Print the document. Contact customer The problem is support. solved. Is the print crooked or skewed? Repeating defects Note: Before solving the problem, print the Print Quality Test Pages. From the control panel, navigate to Settings > Troubleshooting > Print Quality Test Pages. For non‑touch‑screen printer models, press to navigate through the settings. Action Yes Step 1 Go to step 2. Using the Print Quality Test Pages, check if the distance between the repeating defects is equal to any of the following: • 97 mm (3.82 in.) • 47 mm (1.85 in.) • 38 mm (1.5 in.) No Take note of the distance, and then contact customer support. Does the distance between the repeating defects match any of the measurements?