Konica Minolta bizhub 4702P bizhub 4702P/4402P User Guide - Page 110
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Troubleshooting Action Step 2 a Replace the imaging unit. b Print the document. Do the repeating defects appear? Solid black pages 110 Yes Contact customer support. No The problem is solved. Note: Before solving the problem, print the Print Quality Test Pages. From the control panel, navigate to Settings > Troubleshooting > Print Quality Test Pages. For non‑touch‑screen printer models, press to navigate through the settings. Action Step 1 a Check if the printer is using a genuine and supported toner cartridge. Note: If the toner cartridge is not supported, then install a supported one. b Print the document. Yes Go to step 2. No The problem is solved. Is the printer printing solid black pages? Step 2 Go to step 3. a Remove, and then insert the imaging unit. Warning-Potential Damage: Do not expose the imaging unit to direct light for more than 10 minutes. Extended exposure to light may cause print quality problems. Warning-Potential Damage: Do not touch the photoconductor drum under the imaging unit. Doing so may affect the quality of future print jobs. b Print the document. The problem is solved. Is the printer printing solid black pages?