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Konica Minolta bizhub 4702P bizhub 4702P/4402P User Guide - Page 118

The printer is not responding, Step 1, Notes, CAUTION-POTENTIAL INJURY

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Troubleshooting 118 Action Step 1 a Check if the printer is using a genuine and supported toner cartridge. Note: If the cartridge is not supported, then install a supported one. b Print the document. Yes Go to step 2. No The problem is solved. Do vertical white lines appear on prints? Step 2 Contact customer a Depending on your operating system, specify the paper type support. from the Printing Preferences or Print dialog. Notes: • Make sure that the setting matches the paper loaded. • You can also change the setting on the printer control panel. b Print the document. The problem is solved. Do vertical white lines appear on prints? The printer is not responding Action Step 1 Connect the power cord to the electrical outlet. Yes The problem is solved. CAUTION-POTENTIAL INJURY: To avoid the risk of ﬁre or electrical shock, connect the power cord to an appropriately rated and properly grounded electrical outlet that is near the product and easily accessible. No Go to step 2. Is the printer responding? Step 2 Check if the electrical outlet is turned off by a switch or breaker. Turn on the switch or Go to step 3. reset the breaker. Is the electrical outlet turned off by a switch or breaker? Step 3 Check if the printer is on. Go to step 4. Turn on the printer. Is the printer on? Step 4 Check if the printer is in sleep or hibernate mode. Is the printer in sleep or hibernate mode? Press the power button to wake the printer. Go to step 5.

Section	Page
Contents	2
Safety information	5
Conventions	5
Product statements	5
Learning about the printer	8
Selecting a location for the printer	8
Printer configurations	9
Attaching cables	10
Using the control panel	11
Understanding the status of the sleep button and indicator light	11
Using the Embedded Web Server	12
Printing a menu settings page	12
Printing the Network Setup Page	12
Loading paper and specialty media	13
Setting the size and type of the specialty media	13
Configuring Universal paper settings	13
Loading trays	13
Loading the multipurpose feeder	15
Linking trays	16
Supported paper	17
Supported paper sizes	17
Supported paper types	18
Supported paper weights	19
Printing	20
Printing from a computer	20
Printing from a mobile device	20
Printing from a mobile device using Google Cloud Print	20
Printing from a mobile device using Mopria Print Service	20
Printing from a mobile device using AirPrint	20
Printing from a flash drive	21
Supported flash drives and file types	22
Printing a font sample list	23
Printing a directory list	23
Understanding the printer menus	24
Menu map	24
Device	25
Preferences	25
Remote Operator Panel	26
Notifications	26
Power Management	27
Restore Factory Defaults	28
Maintenance	28
Config Menu	28
Out of Service Erase	31
Visible Home Screen Icons	31
About this Printer	31
Print	31
Layout	31
Setup	33
Quality	33
Job Accounting	34
XPS	35
PDF	35
PostScript	36
PCL	36
HTML	38
Image	39
Paper	39
Tray Configuration	39
Media Configuration	40
Universal Setup	40
Media Types	41
USB Drive	41
Flash Drive Print	41
Network/Ports	43
Network Overview	43
Wireless	43
Ethernet	46
TCP/IP	47
SNMP	49
IPSec	50
802.1x	51
LPD Configuration	52
HTTP/FTP Settings	52
ThinPrint	53
USB	53
Google Cloud Print	54
Wi-Fi Direct	54
Security	55
Security Audit Log	55
Login Restrictions	57
Confidential Print Setup	57
Solutions LDAP Settings	58
Mobile Services Management	58
Miscellaneous	58
Reports	59
Menu Settings Page	59
Device	59
Print	59
Network	60
Help	60
Troubleshooting	60
Troubleshooting	60
Securing the printer	61
Locating the security slot	61
Erasing printer memory	61
Restoring factory default settings	61
Statement of Volatility	62
Maintaining the printer	63
Networking	63
Preparing to set up the printer on an Ethernet network	63
Preparing to set up the printer on a wireless network	63
Connecting the printer to a wireless network using Wi-Fi Protected Setup (WPS)	64
Cleaning the printer	65
Ordering parts and supplies	66
Using genuine KONICA MINOLTA parts and supplies	66
Ordering a toner cartridge	66
Ordering an imaging unit	66
Checking the status of parts and supplies	66
Configuring supply notifications	66
Replacing parts and supplies	67
Replacing the toner cartridge	67
Replacing the imaging unit	69
Replacing the pick tires	71
Replacing the pick roller assembly	73
Moving the printer	77
Moving the printer to another location	77
Shipping the printer	78
Saving energy and paper	78
Configuring power save mode settings	78
Conserving supplies	79
Clearing jams	80
Avoiding jams	80
Identifying jam locations	81
Paper jam in the front door	82
Paper jam in the rear door	85
Paper jam in the standard bin	86
Paper jam in the duplex unit	87
Paper jam in trays	88
Paper jam in the multipurpose feeder	88
Troubleshooting	90
Network connection problems	90
Cannot open Embedded Web Server	90
Checking the printer connectivity	91
Paper feed problems	91
Envelope seals when printing	91
Collated printing does not work	92
Tray linking does not work	92
Paper frequently jams	93
Jammed pages are not reprinted	93
Printing problems	93
Slow printing	93
Print jobs do not print	95
Print quality is poor	96
Blank or white pages	96
Dark print	97
Fine lines are not printed correctly	99
Folded or wrinkled paper	99
Gray background	100
Horizontal light bands	102
Incorrect margins	103
Light print	104
Mottled print and dots	106
Paper curl	107
Print crooked or skewed	108
Repeating defects	109
Solid black pages	110
Text or images cut off	111
Toner easily rubs off	113
Vertical dark bands	113
Vertical dark lines or streaks	115
Vertical dark streaks with print missing	116
Vertical light bands	117
Vertical white lines	117
The printer is not responding	118
Adjusting toner darkness	119
Job prints from the wrong tray or on the wrong paper	119
Contacting customer support	120
Upgrading and migrating	121
Hardware	121
Available internal options	121
Accessing the controller board	121
Installing an optional card	122
Installing optional trays	123
Software	124
Supported operating systems	124
Installing the printer driver	125
Adding available options in the print driver	126
Firmware	127
Exporting or importing a configuration file	127
Updating firmware	127
Notices	128
Licensing notices	131
Noise emission levels	131
Waste from Electrical and Electronic Equipment (WEEE) directive	131
India E-Waste notice	132
Product disposal	132
Static sensitivity notice	132
Temperature information	132
Power consumption	132
Product power consumption	132
Sleep Mode	133
Hibernate Mode	133
Off mode	133
Total energy usage	134
Patent acknowledgment	134