Konica Minolta bizhub 4702P bizhub 4702P/4402P User Guide - Page 95

Print jobs do not print, Step 1

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Troubleshooting 95 Print jobs do not print Action Yes Step 1 The problem is a From the document that you are trying to print, open the Print solved. dialog, and then check if you selected the correct printer. b Print the document. Is the document printed? Step 2 a Check if the printer is on. b Resolve any error messages that appear on the display. c Print the document. The problem is solved. Is the document printed? Step 3 The problem is a Check if the ports are working, and if the cables are securely solved. connected to the computer and the printer. For more information, see the setup documentation that came with the printer. b Print the document. Is the document printed? Step 4 The problem is a Turn off the printer, wait for about 10 seconds, and then turn it solved. back on. b Print the document. Is the document printed? Step 5 a Remove, and then install the printer software. b Print the document. The problem is solved. Is the document printed? No Go to step 2. Go to step 3. Go to step 4. Go to step 5. Contact customer support.

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Print jobs do not print
Action
Yes
No
Step 1
a
From the document that you are trying to print, open the Print
dialog, and then check if you selected the correct printer.
b
Print the document.
Is the document printed?
The problem is
solved.
Go to step 2.
Step 2
a
Check if the printer is on.
b
Resolve any error messages that appear on the display.
c
Print the document.
Is the document printed?
The problem is
solved.
Go to step 3.
Step 3
a
Check if the ports are working, and if the cables are securely
connected to the computer and the printer.
For more information, see the setup documentation that came
with the printer.
b
Print the document.
Is the document printed?
The problem is
solved.
Go to step 4.
Step 4
a
Turn off the printer, wait for about 10 seconds, and then turn it
back on.
b
Print the document.
Is the document printed?
The problem is
solved.
Go to step 5.
Step 5
a
Remove, and then install the printer software.
b
Print the document.
Is the document printed?
The problem is
solved.
Contact
customer
support
.
Troubleshooting
95