Konica Minolta bizhub 4702P bizhub 4702P/4402P User Guide - Page 93

Paper frequently jams, Jammed s are not reprinted, Printing problems, Slow printing

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Troubleshooting 93 Paper frequently jams Action Yes Step 1 a Pull out the tray. b Check if the paper is loaded correctly. Go to step 2. Notes: • Make sure that the paper guides are positioned correctly. • Make sure that the stack height is below the maximum paper fill indicator. • Make sure to print on recommended paper size and type. c Insert the tray. d Print the document. No The problem is solved. Do paper jams still occur frequently? Step 2 a Load paper from a fresh package. b Print the document. Contact customer The problem is support. solved. Do paper jams still occur frequently? Jammed pages are not reprinted Action 1 From the control panel, navigate to: > Settings > > Device > > Notifications > 2 From the Jam Content Recovery menu, set Jam Recovery to On or Auto, Yes The problem is solved. No Contact customer support. and then press . Are the jammed pages reprinted? Printing problems Slow printing Action Yes Step 1 Go to step 2. a Make sure that the printer is not in Eco‑Mode and Quiet Mode. b Print the document. Is the printer still printing slow? No The problem is solved.

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Paper frequently jams
Action
Yes
No
Step 1
a
Pull out the tray.
b
Check if the paper is loaded correctly.
Notes:
•
Make sure that the paper guides are positioned correctly.
•
Make sure that the stack height is below the maximum
paper fill indicator.
•
Make sure to print on recommended paper size and type.
c
Insert the tray.
d
Print the document.
Do paper jams still occur frequently?
Go to step 2.
The problem is
solved.
Step 2
a
Load paper from a fresh package.
b
Print the document.
Do paper jams still occur frequently?
Contact
customer
support
.
The problem is
solved.
Jammed pages are not reprinted
Action
Yes
No
1
From the control panel, navigate to:
>
Settings
>
>
Device
>
>
Notifications
>
2
From the Jam Content Recovery menu, set Jam Recovery to
On
or
Auto
,
and then press
.
Are the jammed pages reprinted?
The problem
is solved.
Contact
customer
support
.
Printing problems
Slow printing
Action
Yes
No
Step 1
a
Make sure that the printer is not in Eco
‑
Mode and Quiet Mode.
b
Print the document.
Is the printer still printing slow?
Go to step 2.
The problem is
solved.
Troubleshooting
93