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Kyocera ECOSYS P6035cdn ECOSYS P6035cdn Operation Guide - Page 196

Troubleshooting, Solving Malfunctions - drum

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Troubleshooting > Troubleshooting Troubleshooting Solving Malfunctions The table below provides general guidelines for problem solving. If a problem occurs with your machine, look into the checkpoints and perform procedures indicated on the following pages. If the problem persists, contact your Service Representative. NOTE When contacting us, the serial number will be necessary. To check the serial number, refer to the following: Checking the Equipment's Serial Number (page 5-2) Symptom The screen does not respond when the main power switch is turned on. Blank sheets are ejected. Checkpoints Check the power cord. Are the originals loaded correctly? Corrective Actions Connect both ends of the power cord securely. Reference Page page 2-7 Check that the settings of the ― application software. Printouts are totally too light. Is the paper damp? Replace the paper with new paper. page 3-2 Is the toner distributed evenly within the Shake the toner container from side to page 10-3 toner container? side several times. Is EcoPrint mode enabled? Disable [EcoPrint] mode. page 8-11 ― Select the [Menu] key > [Adjust/Maint.] ― > [Service Setting] > [Drum], and then select [Yes]. ― Make sure the paper type setting is page 8-9 correct for the paper being used. Printouts are fuzzy. Is the machine being used in conditions Use in an environment that has suitable ― of very humid, or humidity or humidity. temperature rapidly changes? ― Select the [Menu] key > [Adjust/Maint.] ― > [Service Setting] > [Drum], and then select [Yes]. Images are skewed. Is the paper loaded correctly? Check the position of the paper width guides. page 3-4 10-9

Section	Page
Preface	2
Contents	3
Machine Features	7
Guides Provided with the Machine	9
About the Operation Guide (this Guide)	11
Structure of the guide	11
Conventions Used in This Guide	12
Menu Map	14
1 Legal and Safety Information	19
Notice	20
Safety Conventions in This Guide	20
Environment	22
Laser Safety (Europe)	23
SAFETY OF LASER BEAM (USA)	24
Safety Instructions Regarding the Disconnection of Power	25
WARNING	25
Radio Tag Technology	25
Other precautions (for users in California, the United States)	25
EN ISO 7779	25
EK1-ITB 2000	25
Legal Information	26
Energy Saving Control Function	30
Automatic 2-Sided Print Function	30
Resource Saving - Paper	30
Environmental benefits of \	30
Energy Star (ENERGY STAR®) Program	31
2 Installing and Setting up the Machine	32
Part Names	33
Machine Exterior	33
Connectors/Interior	34
With Optional Equipments Attached	36
Connecting Cables	37
Connecting LAN Cable	37
Connecting USB Cable	38
Connecting the Power Cable	38
Power On/Off	39
Power On	39
Power Off	39
Using the Operation Panel	40
Operation Panel Keys	40
Operation Method	41
Help Screen	42
Login/Logout	43
Login	43
Logout	44
Default Settings of the Machine	45
Setting Date and Time	45
Network Setup (LAN Cable Connection)	46
Energy Saver function	49
Sleep and Auto Sleep	49
Installing Software	51
Software on DVD (Windows)	51
Installing Software in Windows	52
Uninstalling the Software	58
Installing Software in Mac Computer	59
Checking the Counter	61
Additional Preparations for the Administrator	62
Strengthening the Security	62
Command Center RX	63
Accessing Command Center RX	64
Changing Security Settings	65
Changing Device Information	67
E-mail Settings	69
Creating a New Custom Box	73
Printing a document stored in a Custom Box	74
3 Preparation before Use	76
Loading Paper	77
Precaution for Loading Paper	78
Loading in the Cassettes	79
Loading Paper in the Multi Purpose Tray	82
Specifying Paper Size and Media Type	85
Paper Stopper	88
4 Printing from PC	89
Printing from PC	90
Printing on Non-standard Sized Paper	92
Printer Driver Print Settings Screen	93
Printer Driver Help	94
Changing the Default Printer Driver Settings (Windows 7)	94
Canceling Printing from a Computer	94
Printing by AirPrint	95
Printing by Google Cloud Print	96
Printing Data Saved on the Printer	97
Specifying the Job Box from a Computer and Storing the Job	97
Printing Documents from Private Print Box	98
Printing Document from Stored Job Box	100
Printing Document from Quick Copy Box	102
Printing Document from Proof and Hold Box	104
Job Box Setting	106
Status Monitor	107
Accessing the Status Monitor	107
Exiting the Status Monitor	107
Status Monitor Display	107
5 Operation on the Machine	111
Checking the Equipment's Serial Number	112
Canceling Jobs	113
What is Document Box?	114
Using a Custom Box	116
Creating a New Custom Box	116
Editing and Deleting Custom Box	118
Storing Documents	118
Printing Documents	119
Editing Documents	120
Deleting Documents	121
Printing Documents Stored in Removable USB Memory	122
Removing USB Memory	124
6 Using Various Functions	125
Functions Available on the Machine	126
Custom Box (Printing)	126
Removable Memory (Printing Documents)	127
Functions	128
EcoPrint	128
Duplex	128
Job Finish Notice	128
File Name Entry	129
Quiet Mode	129
Del. after Print (Delete after Printed)	129
Encrypted PDF	129
TIFF/JPEG Size	130
XPS FitTo Page	130
7 Status/Job Cancel	131
Checking Job Status	132
Checking Job History	133
Sending the Log History	134
Device/Communication	135
Checking the Remaining Amount of Toner and Paper (Paper/Supplies)	136
8 Setup and Registration (System Menu)	137
System Menu	138
Menu Settings	139
Report	141
Paper Settings	143
Print Settings	146
Device Common	148
User/Job Account	153
Network	154
Optional Network	155
Security	158
Op Functions	161
Adjust/Maint.	162
9 User Authentication and Accounting (User Login, Job Accounting)	163
Overview of User Login Administration	164
Enabling User Login Administration	165
Setting User Login Administration	167
Adding a User (Local User List)	167
Changing User Properties	168
User Login Administration for Printing	170
NW User Property (Obtain Network User Property)	172
ID Card Settings	173
Using User Login Administration	174
Login/Logout	174
Overview of Job Accounting	175
Enabling Job Accounting	176
Job Accounting Access	177
Setting an Account	178
Adding an Account	178
Restricting the Use of the Machine	179
Editing an Account	180
Deleting an Account	181
Job Accounting for Printing	182
Configuring Job Accounting	183
Apply Limit	183
Counting the Number of Pages Printed	184
Print Accounting Report	185
Using Job Accounting	186
Login/Logout	186
Unknown ID Job	187
10 Troubleshooting	188
Regular Maintenance	189
Cleaning	189
Toner Container Replacement	190
Waste Toner Box Replacement	194
Troubleshooting	196
Solving Malfunctions	196
Responding to Messages	200
Adjustment/Maintenance	207
Clearing Paper Jams	212
11 Appendix	225
Optional Equipment	226
Overview of Optional Equipment	226
Optional Applications	232
Character Entry Method	234
Using the Keys	234
Selecting Type of Characters	235
Characters That Can be Entered Using the Numeric Keys	235
Entering Symbols	236
Entering Characters	236
Paper	238
Basic Paper Specifications	238
Choosing the Appropriate Paper	239
Special Paper	242
Specifications	246
Machine	246
Printer Functions	248
Paper Feeder (500-sheet) (Option)	248
Glossary	249