LG BD590 Owner's Manual - Page 94

Network

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94 Troubleshooting Network Symptom Cause & Solution BD-LIVE feature does not work. • The connected USB storage may not have enough space. Connect the USB storage with at least 1GB free space. • Ensure that the unit is correctly connected to the local area network and can access the internet (see pages 20-25). • Your broadband speed may not fast enough to use the BD-LIVE features. Contact your Internet Service Provider (ISP) and increase the broadband speed is recommended. • The [BD-LIVE connection] option in the [Setup] menu is set to [Prohibited]. Set the option to [Permitted]. Streaming video services (such as YouTube™, etc.) are often stopped or " buffer" during playback. • Your broadband service speed may not be fast enough to stream video services. Contact your Internet Service Provider (ISP) and increase the broadband speed is recommended. Shared folder or files from • The firewall or anti-virus software on your media server is your PC or a media server running. Turn off the firewall or anti-virus software running are not displayed on the on your PC or media server. [Home Link] menu. • The player is not connected to the local area network that your PC or the media server are connected. Cannot connect the player • The wireless communication may be interrupted from to the access point or household devices that are using radio frequencies. Move wireless LAN router. the player away from them. Access point is not • The access point or wireless LAN router may not broadcast displayed on the "Access its SSID. Set your access point to broadcast its SSID through 6 point name" list. your computer. Customer Support You can update the Player using the latest software to enhance the products operation and/or add new features. To obtain the latest software for this player (if updates have been made), please visit http://us.lgservice.com or contact LG Electronics customer care center. Troubleshooting BD592-N-BUSALLK-ENG.indd 94 10. 10. 20 10:30

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94
Troubleshooting
Troubleshooting
6
Network
Symptom
Cause & Solution
BD-LIVE feature does not
work.
•
The connected USB storage may not have enough space.
Connect the USB storage with at least 1GB free space.
•
Ensure that the unit is correctly connected to the local area
network and can access the internet (see pages 20-25).
•
Your broadband speed may not fast enough to use the
BD-LIVE features. Contact your Internet Service Provider (ISP)
and increase the broadband speed is recommended.
•
The [BD-LIVE connection] option in the [Setup] menu is set
to [Prohibited]. Set the option to [Permitted].
Streaming video services
(such as YouTube™, etc.)
are often stopped or “
buffer” during playback.
•
Your broadband service speed may not be fast enough to
stream video services. Contact your Internet Service Provider
(ISP) and increase the broadband speed is recommended.
Shared folder or files from
your PC or a media server
are not displayed on the
[Home Link] menu.
•
The firewall or anti-virus software on your media server is
running. Turn off
the firewall or anti-virus software running
on your PC or media server.
•
The player is not connected to the local area network that
your PC or the media server are connected.
Cannot connect the player
to the access point or
wireless LAN router.
•
The wireless communication may be interrupted from
household devices that are using radio frequencies. Move
the player away from them.
Access point is not
displayed on the “Access
point name” list.
•
The access point or wireless LAN router may not broadcast
its SSID. Set your access point to broadcast its SSID through
your computer.
Customer Support
You can update the Player using the latest software to enhance the products operation and/or
add new features. To obtain the latest software for this player (if updates have been made),
please visit http://us.lgservice.com or contact LG Electronics customer care center.
BD592-N-BUSALLK-ENG.indd 94
BD592-N-BUSALLK-ENG.indd
94
10. 10. 20
10:30
10. 10. 20
10:30