LG H811 Metallic Owners Manual - English - Page 83

Troubleshooting

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Troubleshooting This chapter lists some problems you might encounter when using your phone. Some problems require you to call your service provider, but most are easy to fix yourself. Message Possible causes Possible corrective measures SIM or USIM card error There is no SIM or USIM card in the phone or it is inserted incorrectly. Make sure that the SIM card is correctly inserted. No network connection/ Dropped network Signal is weak or you are outside the carrier network. Move toward a window or into an open area. Check the network operator coverage map. Operator applied new services. Check whether the SIM card is more than 6~12 months old. If so, change your SIM card at your network provider's nearest branch. Contact your service provider. Codes do not match To change a security code, must confirm the new code by re-entering it. The two codes you entered do not match. If you forget the code, contact your service provider. 82 Troubleshooting

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82
Troubleshooting
Troubleshooting
This chapter lists some problems you might encounter when using your phone. Some
problems require you to call your service provider, but most are easy to fix yourself.
Message
Possible causes
Possible corrective measures
SIM or
USIM card
error
There is no SIM
or USIM card
in the phone
or it is inserted
incorrectly.
Make sure that the SIM card is
correctly inserted.
No network
connection/
Dropped
network
Signal is weak or
you are outside the
carrier network.
Move toward a window or into
an open area. Check the network
operator coverage map.
Operator applied
new services.
Check whether the SIM card is more
than 6~12 months old. If so, change
your SIM card at your network
provider’s nearest branch. Contact
your service provider.
Codes do
not match
To change a
security code,
must confirm
the new code by
re-entering it.
If you forget the code, contact your
service provider.
The two codes
you entered do
not match.