LG LTG4715BD Owners Manual - Page 56
Before Calling for Service - review
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56 TROUBLESHOOTING Before Calling for Service Before you call for service, review this list. It may save you time and expense. The list includes common occurrences that are not the result of defective workmanship or materials in this appliance. Symptoms Top burners do not light or do not burn evenly. Burner flames are very large or yellow. Surface burners light but the oven does not. Food does not bake or roast properly. Food does not broil properly in the oven. Oven temperature is too hot or too cold. Clock and timer does not work. Oven light does not work. Self Clean is not working. "Crackling" or "popping" sound. Too much smoke during the Self Clean cycle. The oven door does not open after a Self Clean cycle. Possible Cause / Solution •• Make sure that the electrical plug is inserted into a live, properly grounded outlet. •• Remove the burners and clean them. Check the electrode area for burnt on food or grease. See Cleaning Burner Heads/Caps in the MAINTENANCE section. •• Make sure that the burner parts are installed correctly. See Removing and Replacing the Gas Surface Burners in the MAINTENANCE section. If the range is connected to LP gas, contact the technician who installed your range or made the conversion. Make sure that the oven gas shut-off valve, located behind the range, is fully open. •• Incorrect oven control settings. See Control Panel Overview in the OPERATION section. •• Incorrect rack position. See Removing and Replacing the Oven Racks in the OPERATION section. •• Incorrect cookware is being used. See Convection Bake in the OPERATION section. •• Oven thermostat needs adjustment. •• See Adjusting the Oven Thermostat in the OPERATION section. •• The Clock is not set correctly. See Changing Oven Settings in the OPERATION section. •• Aluminum foil used improperly in the oven. See Removing and Replacing the Oven Racks. •• Incorrect oven control settings. See Control Panel Overview in the OPERATION section. •• The oven door is not closed. See Broil in the OPERATION section. •• Aluminum foil used on the broiling pan and grid is not fitted properly. The oven thermostat needs adjustment. See Adjusting the Oven Thermostat in the OPERATION section. •• Make sure the electrical plug is inserted into a live, properly grounded outlet. Replace the fuse or reset the circuit breaker. •• Improper oven control settings. See Changing Oven Settings in the OPERATION section. •• The light bulb is loose or defective. Tighten or replace the bulb. •• The plug on the range is not completely inserted in the electrical outlet. Make sure the electrical plug is inserted into a live, properly grounded outlet. •• The oven temperature is too high to set a self clean operation. Allow the range to cool down to room temperature and reset the controls. •• Improper oven control settings. See Self Clean in the MAINTENANCE section. •• This is the sound of the metal heating up and cooling down during both the cooking and cleaning functions. This is normal. Too much soil in the oven. Open the windows to get rid of the smoke from the room. Touch the Upper Clear/Off or Lower Clear/Off key. Wait until the light goes off before trying to open the oven door. Wipe up the excess soil and reset the clean cycle. The oven temperature is too high. Wait up to one hour for it to cool down.