Lantronix xDirect xDirect - User Guide - Page 71
Technical Support, United States, Europe, Middle East and Africa
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Appendix A: Troubleshooting and Contact Info Technical Support United States Phone: (800) 422-7044 Please check our online knowledge base or send a question to Technical Support at http:// www.lantronix.com/support. Europe, Middle East and Africa Phone: (33) 13-930-4172 Email: [email protected] or [email protected] Firmware downloads, FAQs, and the most up-to-date documentation are available at http:// www.lantronix.com/support When you report a problem, please provide the following information: Your name, and your company name, address, and phone number Lantronix model number Lantronix serial number/MAC address Firmware version (on the first screen shown when you Telnet to the device) Description of the problem Status of the unit when the problem occurred (please try to include information on user and network activity at the time of the problem) xDirect User Guide 71