Lenovo Ambra Achiever 7000 Mwave Multimedia Modem Plus User's Guide model 715 - Page 34

Operation Problems

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SYMPTOM CD-ROM drive does not operate SOLUTION Run the CONFIG.EXE program to ensure that there are no base I/O address conflicts, or refer to "Specifications" for information about the configuration defaults. Ensure that the device line, DEVICE=C:\DSP2\SOLO\ MWDDSOLO.EXE appears before the CD-ROM device driver line in your CONFIG.SYS file. If the CD does not play with Windows applications, make sure a CD is in the CDROM drive when you start Windows. If not, restart Windows with a CD in the CD-ROM drive. SYMPTOM After software installation the disk drive does not work SOLUTION This is probably caused by a DMA conflict. Rerun the CONFIG.EXE or CONFIGO.EXE program and choose a different DMA channel setting for the Multimedia Modem Plus adapter. OPERATION PROBLEMS Use this section to solve operational problems. PROBLEM Need a test method for the modem function CAUSES/SOLUTION Close all audio applications, initialize the modem, open your modem application and do the following from the application terminal screen: 1. Type ATZ and press Enter. Your modem displays OK on the screen within 5 seconds. 2. Type ATH1 and press Enter. The ATH1 command is the same as taking the receiver off the hook, you will hear a dial tone through your speakers. 3. Type ATH and press Enter. The ATH command is the same as hanging up. PROBLEM Fax and modem operation is interrupted by incoming calls CAUSES/SOLUTION If you have call-waiting, disable call-waiting before you make fax or modem calls, or call your phone company and ask them to disconnect your call-waiting service. Page 34 of 47

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Page 34 of 47
SYMPTOM
CD-ROM drive does not operate
SOLUTION
Run the CONFIG.EXE program to ensure that there are no base I/O address
conflicts, or refer to "
Specifications
" for information about the configuration
defaults.
Ensure that the device line, DEVICE=C:\DSP2\SOLO\
MWDDSOLO.EXE appears before the CD-ROM device driver line in your
CONFIG.SYS file.
If the CD does not play with Windows applications, make sure a CD is in the CD-
ROM drive when you start Windows.
If not, restart Windows with a CD in the
CD-ROM drive.
SYMPTOM
After software installation the disk drive does not work
SOLUTION
This is probably caused by a DMA conflict. Rerun the CONFIG.EXE or
CONFIGO.EXE program and choose a different DMA channel setting for the
Multimedia Modem Plus adapter.
OPERATION PROBLEMS
Use this section to solve operational problems.
PROBLEM
Need a test method for the modem function
CAUSES/SOLUTION
Close all audio applications, initialize the modem, open your modem
application and do the following from the application terminal screen:
1.
Type ATZ and press Enter.
Your modem displays OK on the screen
within 5 seconds.
2.
Type ATH1 and press Enter.
The ATH1 command is the same as
taking the receiver off the hook, you will hear a dial tone through your
speakers.
3.
Type ATH and press Enter.
The ATH command is the same as
hanging up.
PROBLEM
Fax and modem operation is interrupted by incoming calls
CAUSES/SOLUTION
If you have call-waiting, disable call-waiting before you make fax or
modem calls, or call your phone company and ask them to disconnect
your call-waiting service.