Lenovo NetVista (English) Quick reference guide - Page 41

Getting information, help, and service, Getting information, Getting help and service

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Chapter 5. Getting information, help, and service If you need help, service, or technical assistance or just want more information about IBM products, you will find a wide variety of sources available from IBM to assist you. This section contains information about where to go for additional information about IBM and IBM products, what to do if you experience a problem with your computer, and whom to call for service should it be necessary. Getting information Information about your IBM computer and preinstalled software, if any, is available in the documentation that comes with your computer. That documentation includes printed books, online books, README files, and help files. In addition, information about IBM products is available on the World Wide Web. On the World Wide Web, the IBM Web site has up-to-date information about IBM Personal Computer products and support. The address for the IBM Personal Computing home page is http://www.ibm.com/pc/. You can find support information for your IBM products, including supported options, at http://www.ibm.com/pc/support/. If you click Profile from the support page, you can create a customized support page that is specific to your hardware, complete with Frequently Asked Questions, Parts Information, Technical Hints and Tips, and Downloadable Files. In addition, you can choose to receive e-mail notifications whenever new information becomes available about your registered products. You can order publications through the IBM Publications Ordering System at http://www.elink.ibmlink.ibm.com/public/applications/publications/ cgibin/pbi.cgi. Getting help and service If you have a problem with your computer, you will find a wide variety of sources available to help you. Using the documentation and diagnostic programs Many computer problems can be solved without outside assistance. If you experience a problem with your computer, the first place to start is the troubleshooting information in your computer documentation. If you suspect a © Copyright IBM Corp. 2002 27

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Chapter 5. Getting information, help, and service
If you need help, service, or technical assistance or just want more information
about IBM products, you will find a wide variety of sources available from
IBM to assist you. This section contains information about where to go for
additional information about IBM and IBM products, what to do if you
experience a problem with your computer, and whom to call for service should
it be necessary.
Getting information
Information about your IBM computer and preinstalled software, if any, is
available in the documentation that comes with your computer. That
documentation includes printed books, online books, README files, and help
files. In addition, information about IBM products is available on the World
Wide Web.
On the World Wide Web, the IBM Web site has up-to-date information about
IBM Personal Computer products and support. The address for the IBM
Personal Computing home page is http://www.ibm.com/pc/.
You can find support information for your IBM products, including supported
If you click
Profile
from the support page, you can create a customized
support page that is specific to your hardware, complete with Frequently
Asked Questions, Parts Information, Technical Hints and Tips, and
Downloadable Files. In addition, you can choose to receive e-mail notifications
whenever new information becomes available about your registered products.
You can order publications through the IBM Publications Ordering System at
cgibin/pbi.cgi.
Getting help and service
If you have a problem with your computer, you will find a wide variety of
sources available to help you.
Using the documentation and diagnostic programs
Many computer problems can be solved without outside assistance. If you
experience a problem with your computer, the first place to start is the
troubleshooting information in your computer documentation. If you suspect a
© Copyright IBM Corp. 2002
27