Lenovo NetVista (English) Quick reference guide - Page 42

Calling for service, Problem determination, IBM hardware repair, Engineering Change management - drivers download

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software problem, see the documentation, including README files and online help, that comes with the operating system or application program. Most IBM computers and servers come with a set of diagnostic programs that you can use to help you identify hardware problems. See the troubleshooting information in your computer documentation for instructions on using the diagnostic programs. The troubleshooting information or the diagnostic programs might tell you that you need additional or updated device drivers or other software. IBM maintains pages on the World Wide Web where you can get the latest technical information and download device drivers and updates. To access these pages, go to http://www.ibm.com/pc/support/ and follow the instructions. Calling for service If you have tried to correct the problem yourself and still need help, during the warranty period, you can get help and information by telephone through the IBM PC HelpCenter®. The following services are available during the warranty period: v Problem determination - Trained personnel are available to assist you with determining if you have a hardware problem and deciding what action is necessary to fix the problem. v IBM hardware repair - If the problem is determined to be caused by IBM hardware under warranty, trained service personnel are available to provide the applicable level of service. v Engineering Change management - Occasionally, there might be changes that are required after a product has been sold. IBM or your reseller, if authorized by IBM, will make selected Engineering Changes (ECs) available that apply to your hardware. The following items are not covered: v Replacement or use of non-IBM parts or nonwarranted IBM parts. All warranted parts contain a 7-character identification in the format IBM FRU XXXXXXX. v Identification of software problem sources. v Configuration of BIOS as part of an installation or upgrade. v Changes, modifications, or upgrades to device drivers. v Installation and maintenance of network operating systems (NOS). v Installation and maintenance of application programs. Refer to your IBM Statement of Limited Warranty for a full explanation of IBM warranty terms. Be sure to retain your proof of purchase to obtain warranty service. 28 NetVista™: Quick Reference

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software problem, see the documentation, including README files and online
help, that comes with the operating system or application program.
Most IBM computers and servers come with a set of diagnostic programs that
you can use to help you identify hardware problems. See the troubleshooting
information in your computer documentation for instructions on using the
diagnostic programs.
The troubleshooting information or the diagnostic programs might tell you that
you need additional or updated device drivers or other software. IBM
maintains pages on the World Wide Web where you can get the latest technical
information and download device drivers and updates. To access these pages,
go to http://www.ibm.com/pc/support/ and follow the instructions.
Calling for service
If you have tried to correct the problem yourself and still need help, during the
warranty period, you can get help and information by telephone through the
IBM PC HelpCenter
®
. The following services are available during the warranty
period:
v
Problem determination
- Trained personnel are available to assist you with
determining if you have a hardware problem and deciding what action is
necessary to fix the problem.
v
IBM hardware repair
- If the problem is determined to be caused by IBM
hardware under warranty, trained service personnel are available to provide
the applicable level of service.
v
Engineering Change management
- Occasionally, there might be changes
that are required after a product has been sold. IBM or your reseller, if
authorized by IBM, will make selected Engineering Changes (ECs) available
that apply to your hardware.
The following items are not covered:
v
Replacement or use of non-IBM parts or nonwarranted IBM parts. All
warranted parts contain a 7-character identification in the format IBM FRU
XXXXXXX.
v
Identification of software problem sources.
v
Configuration of BIOS as part of an installation or upgrade.
v
Changes, modifications, or upgrades to device drivers.
v
Installation and maintenance of network operating systems (NOS).
v
Installation and maintenance of application programs.
Refer to your IBM Statement of Limited Warranty for a full explanation of IBM
warranty terms. Be sure to retain your proof of purchase to obtain warranty
service.
28
NetVista
™
: Quick Reference