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Appendix A, Service and support

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Appendix A Service and support The following information describes the technical support that is available for your product, during the warranty period or throughout the life of the product. Refer to your Lenovo Statement of Limited Warranty for a fully explanation of Lenovo warranty terms. Registering your option Register to receive product service and support updates, as well as free and discounted computer Accessories and content. Go to: http://www.lenovo.com/support Online technical support Online technical support is available during the life of your product through the Lenovo Support Web site at http://www.lenovo.com/ support Product replacement assistance or exchange of defective components also is available during the warranty period, assistance for replacement or exchange of defective components is available. In addition, if your option is installed in a Lenovo computer, you might be entitled to service at your location. Your technical support representative can help you determine the best alternative. Telephone technical support Installation and configuration support through the Customer Support Centre will be withdrawn or made available for a fee, at Lenovo's discretion, 90 days after the option has been withdrawn from marketing, Additional support offerings, including step-by-step installation assistance, are available for a nominal fee. To assist the technical support representative, have available as much of the following information as possible: ● Option name ● Option number ● Proof of purchase ● Computer manufacturer, model, serial number, and manual ● Exact wording of the error message (if any) ● Description of the problem ● Hardware and software configuration information for your system If possible, be at your computer. Your technical support representative might want to walk you through the problem during the call. Worldwide telephone list Phone numbers are subject to change without notice. For the most current phone Numbers, go to http://www.lenovo.com/support/phone Appendix A Service and support 33

Section	Page
Structure Bookmarks	1
ThinkCentre Tiny-in-One 23 .User Guide .	1
Figure	1
Machine Type: 10DQ	1
Product number	2
Product number	2
10DQ-PAR6-WW .	2
10DQ-PAR6-WW .	2
Figure	2
First Edition (August 2014). © Copyright Lenovo 2014. All rights reserved. .LENOVO products, data, computer software, and services have been developed exclusively at private expense and are sold to -governmental .entities as commercial items as defined by 47 C.F.R. 2.101 with limited and restricted rights to use, reproduction and -disclosure. LIMITED .AND RESTRICTED RIGHTS NOTICE: IF products, data, computer software, or services are delivered pursuant a -General Services .Administration \	2
Contents	3
Contents	3
Contents	3
Product number	3
Product number	3
.......................................................................................................................................................................	3
i.	3
Contents	3
Contents	3
.................................................................................................................................................................................	3
ii.	3
Safety information	3
Safety information	3
..................................................................................................................................................................	3
iii.	3
Safety and maintenance guidelines	3
Safety and maintenance guidelines	3
.........................................................................................................................................	3
iv.	3
Chapter 1 Getting started	3
Chapter 1 Getting started	3
........................................................................................................................................................	3
1.	3
Shipping contents	3
Shipping contents	3
.................................................................................................................................................................	3
1.	3
Locating connectors and controls on your monitor	3
Locating connectors and controls on your monitor	3
..............................................................................................................	3
2.	3
Setting up your monitor	3
Setting up your monitor	3
.......................................................................................................................................................	3
4.	3
Chapter 2 Adjusting and using your monitor	3
Chapter 2 Adjusting and using your monitor	3
..........................................................................................................................	3
12.	3
Adjusting the full‐function monitor stand	3
Adjusting the full‐function monitor stand	3
..........................................................................................................................	3
12.	3
Installing the monitor driver	3
Installing the monitor driver	3
...............................................................................................................................................	3
13.	3
Comfort and accessibility	3
Comfort and accessibility	3
....................................................................................................................................................	3
13.	3
Arranging your work area	3
Arranging your work area	3
...................................................................................................................................................	3
13.	3
Quick tips for healthy work habits	3
Quick tips for healthy work habits	3
......................................................................................................................................	3
14.	3
Accessibility information	3
Accessibility information	3
....................................................................................................................................................	3
14.	3
Adjusting your monitor image	3
Adjusting your monitor image	3
............................................................................................................................................	3
15.	3
Using the user controls	3
Using the user controls	3
.......................................................................................................................................................	3
15.	3
Using the OSD controls	3
Using the OSD controls	3
.......................................................................................................................................................	3
15.	3
Using the USB connectors	3
Using the USB connectors	3
...................................................................................................................................................	3
16.	3
Using the audio	3
Using the audio	3
...................................................................................................................................................................	3
16.	3
Selecting a supported display mode	3
Selecting a supported display mode	3
...................................................................................................................................	3
19.	3
Understanding power management	3
Understanding power management	3
...................................................................................................................................	3
19.	3
Caring for your monitor	3
Caring for your monitor	3
......................................................................................................................................................	3
20.	3
Chapter 3 Reference information	3
Chapter 3 Reference information	3
...........................................................................................................................................	3
21.	3
Disassembling your monitor	3
Disassembling your monitor	3
...............................................................................................................................................	3
21.	3
Monitor specifications	3
Monitor specifications	3
........................................................................................................................................................	3
26.	3
Troubleshooting	3
Troubleshooting	3
..................................................................................................................................................................	3
27.	3
Manual image setup	3
Manual image setup	3
...........................................................................................................................................................	3
28.	3
Manually installing the monitor driver	3
Manually installing the monitor driver	3
...............................................................................................................................	3
29.	3
Service information	3
Service information	3
............................................................................................................................................................	3
32.	3
Appendix A Service and support	3
Appendix A Service and support	3
............................................................................................................................................	3
33.	3
Registering your option	3
Registering your option	3
......................................................................................................................................................	3
33.	3
Online technical support	3
Online technical support	3
....................................................................................................................................................	3
33.	3
Telephone technical support	3
Telephone technical support	3
..............................................................................................................................................	3
33.	3
Worldwide telephone list	3
Worldwide telephone list	3
...................................................................................................................................................	3
33.	3
Appendix B Notices	3
Appendix B Notices	3
...............................................................................................................................................................	3
37.	3
Recycling information	3
Recycling information	3
.........................................................................................................................................................	3
38.	3
Collecting and recycling a disused Lenovo computer or monitor	3
Collecting and recycling a disused Lenovo computer or monitor	3
.......................................................................................	3
38.	3
Disposing of Lenovo computer components	3
Disposing of Lenovo computer components	3
......................................................................................................................	3
38.	3
Trademarks	3
Trademarks	3
.........................................................................................................................................................................	3
39.	3
Turkish statement of compliance	3
Turkish statement of compliance	3
........................................................................................................................................	3
40.	3
Safety informationGeneral Safety guidelines For tips to help you use your computer safety, go to:	4
http://www.lenovo.com/safety	4
Before installing this product, read the Safety Information.	4
Safety and maintenance guidelinesImportant Safety Information	5
Safety and maintenance guidelinesImportant Safety Information	5
The power cord is designed for use with your monitor. Don’t use a different cord, use only a power source and connection compatible with this monitor.	5
Figure	5
WARNING: Always connect your monitor, the computer, and other equipment to a grounded (earthed) power outlet. To reduce the risk of electric shock or damage to your equipment, do not disable the power cord grounding feature. The grounding plug is an important safety feature.	5
WARNING: For your safety, be sure that the grounded power outlet you plug the power cord into is easily accessible to the operator and located as close to the equipment as possible. To disconnect power from the equipment, unplug the power cord from the power outlet by grasping the plug firmly. Never pull on the cord.	5
CAUTION: To protect your monitor, as well as your computer, connect all power cords for your computer and its peripheral devices (such as a monitor, printer, or scanner) to a surge protection device such as a power strip with surge protection or uninterruptible power supply (UPS). Not all power strips provide surge protection; the power strips must be specifically labelled as having this ability. Use a power strip whose manufacturer offers a damage replacement policy, so you can replace your equipment if su	5
CAUTION: A certified power supply cord has to be used with this equipment. The relevant national installation and/or equipment regulations shall be considered. A certified power supply cord not lighter than ordinary polyvinyl chloride flexible cord according to IEC 60227 (designation H05VV-F 3G 0.75mm² or H05VVH2-F2 3G 0.75mm²) shall be used. An alternative flexible cord is synthetic rubber.	5
Safety Precautions	5
Safety Precautions	5
■	5
■	5
■	5
Use only a power source and connection compatible with this monitor, as indicated on the label/back plate of the monitor.	5
■	5
■	5
Be sure the total ampere rating of the products connected to the outlet does not exceed the current rating of the electrical outlet, and the total ampere rating of the products connected to the power cord does not exceed the rating of the power cord. Look on the power label to determine the ampere rating (Amps or A) for each device.	5
■	5
■	5
Install your monitor near a power outlet that you can easily reach. Disconnect the monitor by grasping the plug firmly and pulling it from the outlet. Never disconnect the monitor by pulling the cord.	5
■	5
■	5
Do not allow anything to rest on the power cord. Do not walk on the cord.	5
■	5
■	5
While using VESA mount application, the AC Inlet must face to down side. Do not face any other position.	5
Maintenance Guidelines	5
Maintenance Guidelines	5
To enhance the performance and extend the life of your monitor:	5
■	5
■	5
■	5
Do not open your monitor cabinet or attempt to service this product yourself. If your monitor is not operating properly or has been dropped or damaged, contact your Lenovo® authorized dealer, reseller, or service provider.	5
■	5
■	5
Adjust only those controls that are described in the operating instructions.	5
■	5
■	5
Turn your monitor off when not in use. You can substantially increase the life expectancy of the monitor by using a screen saver program and turning off the monitor when not in use.	5
■	5
■	5
Keep your monitor in a well-ventilated area, away from excessive light, heat, or moisture.	5
■	5
■	5
Slots and openings in the cabinet are provided for ventilation. These openings must not be blocked or covered. Never push objects of any kind into cabinet slots or other openings.	5
■	5
■	5
Unplug the monitor from the power outlet before cleaning. Do not use liquid cleaners or aerosol cleaners.	5
■	5
■	5
Do not drop the monitor or place it on an unstable surface.	5
■	5
■	5
When removing the monitor base, you must lay the monitor face down on a soft area to prevent it from getting scratched, defaced, or broken.	5
Cleaning the Monitor	5
Cleaning the Monitor	5
The monitor is a high-quality optical device that requires special care when cleaning. To clean the monitor, follow these steps:	5
1.	5
1.	5
1.	5
Turn off the computer and the monitor.	5
2.	5
2.	5
Unplug your monitor from the power outlet before cleaning.	5
Figure	5
CAUTION: Do not use benzene, thinner, ammonia, or any volatile substance to clean the monitor screen or cabinet.. These chemicals may damage the monitor. Do not use liquid or aerosol cleaners. Never use water to. clean an LCD screen..	5
3.	5
3.	5
3.	5
Wipe the screen with a dry, soft, clean cloth. If the screen requires additional cleaning, use an antistatic screen cleaner.	5
4.	5
4.	5
Dust the monitor housing. Use a damp cloth to clean the cabinet. If the cabinet requires additional cleaning, use a clean cloth dampened with isopropyl alcohol.	5
5.	5
5.	5
Plug in the monitor.	5
6.	5
6.	5
Turn on the monitor and the computer.	5
Chapter 1 Getting started This User Guide contains detailed information on the Lenovo ThinkCentre® Tiny-in-One 23. For a quick overview, please see the Setup Poster that was shipped with your monitor.	6
Shipping contents	6
Shipping contents	6
The product package should include the following items:	6
●	6
●	6
●	6
Information flyer	6
●	6
●	6
Reference and driver CD	6
●	6
●	6
Power cord	6
●	6
●	6
ac power adapter	6
●	6
●	6
Monitor base	6
●	6
●	6
Quickly-released screw	6
●	6
●	6
Flat panel monitor	6
Figure	6
Locating connectors and controls on your monitor	7
Locating connectors and controls on your monitor	7
Front view and top view	7
Front view and top view	7
Figure	7
USB 3.0 connectors (2)	7
USB 3.0 connectors (2)	7
USB 3.0 connectors (2)	7
Selection button / Menu-opening button	7
Mode-switching button / Back button	7
Mode-switching button / Back button	7
Power button	7
Left shift button	7
Left shift button	7
Mini USB 2.0 connector	7
Right shift button / Brightness control	7
Right shift button / Brightness control	7
Right-side view	8
Right-side view	8
Figure	8
Figure	8
Figure	8
USB 2.0 connectors (2) Headset connector	8
Rear view	8
Rear view	8
Figure	8
Security-lock slot	8
Security-lock slot	8
Security-lock slot	8
DisplayPort® connector	8
3-in-1 cable	8
3-in-1 cable	8
USB 3.0 upstream connector	8
ac power adapter connector	8
ac power adapter connector	8
Setting up your monitor	9
Setting up your monitor	9
This section provides the following information:	9
●	9
●	9
●	9
Assembling your monitor	9
●	9
●	9
Connecting cables	9
●	9
●	9
Turning on your monitor and computer Note: Before setting up your monitor, ensure that you have read and understood the “Safety information” on page iii.	9
Assembling your monitor	9
Assembling your monitor	9
To assemble your monitor, follow the five parts below one by one:. Part 1: Install the full-function monitor stand. .Part 2: Install the tiny desktop computer. .Part 3: Install the rear Wi-Fi antenna. .Part 4: Install the optical drive.. Part 5: Install the Kensington-style cable lock..	9
Note: The rear Wi-Fi antenna, the optical drive, and the Kensington-style cable lock are available only on some models.	9
Part 1: Install the full-function monitor stand.	9
Part 1: Install the full-function monitor stand.	9
Note: The full-function monitor stand includes the stand that has been installed on the monitor and the base that comes with the monitor.	9
1.	9
1.	9
1.	9
Place a soft, clean towel or cloth on the desk or surface. Hold the sides of your monitor and gently lay it down so that the screen is against the surface and the cover is facing up.	9
2.	9
2.	9
Insert the two metal studs into the corresponding holes in the stand. Then, tighten the screw that is .embedded in the base. Place the monitor in an upright position. .	9
Figure	9
Part 2: Install the tiny desktop computer.	9
1.	9
1.	9
1.	9
Gently hold the cable cover 1 and slide the latch to the right to open the cable cover. Then, push the decorative cover 2 upward to remove the decorative cover. Note: Keep the decorative cover for future use.	9
2.	10
2.	10
With the Lenovo logo facing you, insert your tiny desktop computer into the computer bay until it rests on the stoppers.	10
3.	10
3.	10
Press the top of the computer to insert it into the bay completely.	10
4.	10
4.	10
Install the screw in the quickly released screw package to secure the tiny desktop computer.	10
5.	11
5.	11
Slide the 3-in-1 cable to the left to connect it to the corresponding connectors on the computer. From top to bottom, they are USB connector, DisplayPort connector, and ac power adapter connector.	11
Figure	11
Part 3: Install the rear Wi-Fi antenna.	11
Note: The rear Wi-Fi antenna is available only on some models.	11
1.	11
1.	11
1.	11
Break off the decorative corner 1. Screw the rear Wi-Fi antenna to the rear Wi-Fi antenna connector attached on the rear of the computer. Then, adjust angle of the rear Wi-Fi antenna to make it go through the notch left by the decorative corner.	11
2.	11
2.	11
Pivot the cable cover as shown to the closed position.	11
Figure	11
Figure	11
Part 4: Install the optical drive.	12
Note: The optical drive is available only on some models.	12
1.	12
1.	12
1.	12
1.	12
Carefully pivot the optical drive bay cover 1 to the right to open the optical drive bay cover. Then, pull the decorative cover 2 to remove it.	12
Note: Keep the decorative cover 2 for future use.	12
2.	12
2.	12
Pull out the optical drive cable, and then insert the cable to the holder as shown.	12
3.	12
3.	12
Connect the optical drive cable to the USB connector on the computer as shown.	12
4.	13
4.	13
Insert the four hooks into the corresponding holes in the optical drive bay as shown. Then, move the optical drive rightward a bit to make the four hooks secured by the holes.	13
5.	13
5.	13
Pivot the optical drive bay cover as shown to the closed position.	13
Figure	13
Figure	13
Part 5: Install the Kensington-style cable lock.	13
Note: The Kensington-style cable lock is available only on some models.. With the key of the Kensington-style cable lock, attach the lock to the security-lock slot on the rear panel of your .computer as shown. The lock secures your monitor to a desk, table, or other non-permanent fixture. It also locks the .3-in-1 cable so that the tiny desktop computer cannot be removed from the monitor..	13
Figure	13
Connecting cables	14
Connecting cables	14
After assembling your monitor, you must connect cables correctly to use the monitor and computer. Your monitor can be used with either a tiny desktop computer installed in the monitor or an external desktop computer. To connect cables, do one of the following:	14
. If you use the tiny desktop computer installed in the monitor, connect the ac power adapter cable and power cord that comes with the monitor. First connect the ac power adapter cable to the ac power adapter connector on the monitor. Then, connect one end of the power cord to the ac power adapter and the other end to a properly-grounded electrical outlet.	14
Figure	14
. If you use the external desktop computer, do the following:	14
1.	14
1.	14
1.	14
Buy or find out a DisplayPort cable of this type as shown. Connect one end of the DisplayPort cable to the DisplayPort connector on the monitor and the other end to a DisplayPort connector on the computer. To locate the DisplayPort connector on the monitor, see “Locating connectors and controls on your monitor” on page 2.	14
2.	15
2.	15
Buy or find out a USB cable of this type as shown. Connect one end of the USB cable to the USB 3.0 upstream connector on the monitor. Then, connect the other end of the cable to a USB connector on the computer. To locate the USB 3.0 upstream connector on the monitor, see “Locating connectors and controls on your monitor” on page 2.	15
3.	15
3.	15
Connect the ac power adapter cable of the monitor to the ac power adapter connector on the monitor first. Then, connect one end of the monitor power cord to the ac power adapter and the other end to a properly-grounded electrical outlet.	15
4.	15
4.	15
Connect one end of the power cord of the external desktop computer to the computer and the other end to a properly-grounded electrical outlet.	15
Figure	15
Figure	15
Turning on your monitor and computer	16
Turning on your monitor and computer	16
To turn on your monitor and computer, do one of the following:	16
. If you use the tiny desktop computer installed in the monitor, press the mode-switching button 1 on the monitor to select the AIO mode. Then, press the power button 2 on the monitor to turn on your monitor and computer.	16
Figure	16
. If you use the external desktop computer, press the mode-switching button 1 on the monitor to select the DP mode. Then, press the power button 2 to turn on your monitor and the power button on the computer to turn on your computer.	16
Figure	16
Chapter 2 Adjusting and using your monitor	17
This section will give you information on adjusting and using your monitor.	17
Adjusting the full-function monitor stand	17
Adjusting the full-function monitor stand	17
You can use the full-function monitor stand to adjust the monitor to your comfortable position.	17
1.	17
1.	17
1.	17
The following illustration shows that you can adjust the monitor at an angle of 5° to the front and 35° to the rear.	17
2.	17
2.	17
The following illustration shows that you can turn the monitor at an angel of 45° to the left and 45° to the right.	17
3.	17
3.	17
The following illustration shows that you can adjust the height of the full-function monitor stand within a length of	17
Figure	17
Figure	17
110.00 mm.	17
Note: Before you adjust the height, ensure that you pull out the latch that secures the stand and read the instructions on the label of the latch.	17
Figure	17
Installing the monitor driver	18
Installing the monitor driver	18
To enjoy a better monitor performance, it is recommended that you install the monitor driver before using the	18
monitor.	18
To install the monitor driver, do one of the following:	18
. If the optical drive is available, insert the CD that comes with the monitor into the optical drive. Then, follow the instructions on the screen.	18
. If the optical drive is not available, download the driver from the Lenovo Web site at . Then, follow the instructions in “Manually installing the monitor driver” on page 29.	18
http://support.lenovo.com/10DQD	18
Comfort and accessibility	18
Comfort and accessibility	18
Good ergonomic practice is important to get the most from your personal computer and to avoid discomfort. Arrange your workplace and the equipment you use to suit your individual needs and the kind of work that you perform. In addition, use healthy work habits to maximize your performance and comfort while using your computer.	18
Arranging your work area	18
Arranging your work area	18
Use a work surface of appropriate height and available working area to allow you to work in comfort.. Organize you work area to match the way you use materials and equipment. Keep your work area clean and clear for the .materials that you typically use and place the items that you use most frequently, such as the computer mouse or .telephone, within the easiest reach. .Equipment layout and setup play a large role in your working posture. The following topics describe how to optimize. equipment setup to achi	18
● Positioning and viewing your monitor:	18
Position and adjust your computer monitor for comfortable viewing by considering the following items:	18
● Viewing distance:	18
Optimal viewing distances for monitors range from approximately 510mm to 760mm (20 in to 30 in) and can vary depending on ambient light and time of day. You can achieve different viewing distances by repositioning your monitor or by modifying your posture or chair position. Use a viewing distance that is most comfortable for you.	18
● Monitor height:	18
Position the monitor so your head and neck are in a comfortable and neutral (vertical, or upright) position. If your monitor does not have height adjustments, you might have to place books or other sturdy objects under the base of the monitor to achieve the desired height. A general guideline is to position the monitor such that the top of the screen is at or slightly below your eye-height when you are comfortably seated. However, be sure to optimize your monitor height so the line of site between your eyes	18
● Tilt :	18
Adjust the tilt of your monitor to optimize the appearance of the screen content and to accommodate your	18
preferred head and neck posture.	18
● General location:	18
Position your monitor to avoid glare or reflections on the screen from overhead lighting or nearby windows.	18
The following are some other tips for comfortable viewing of your monitor:	18
●	18
●	18
●	18
Use adequate lighting for the type of work you are performing.	18
●	18
●	18
Use the monitor brightness, contrast, and image adjustment controls, if equipped, to optimize the image on your screen to meet your visual preferences.	18
●	18
●	18
Keep your monitor screen clean so you can focus on the screen’s contents.	18
Any concentrated and sustained visual activity can be tiring for your eyes. Be sure to periodically look away from your monitor screen and focus on a far object to allow your eye muscles to relax. If you have questions on eye fatigue or visual discomfort, consult a vision care specialist for advice.	18
Quick tips for healthy work habits	19
Quick tips for healthy work habits	19
The following information is a summary of some important factors to consider to help you remain comfortable and productive while you use your computer.	19
● Good posture starts with equipment setup:	19
The layout of your work area and the setup of your computer equipment have a large effect on your posture while using your computer. Be sure to optimize the position and orientation of your equipment by following the tips outlined in “Arranging your work area ” on page 13 so you can maintain a comfortable and productive posture. Also, be sure to use the adjustment capabilities of your computer components and office furniture to best suit your preferences now and as your preferences change over time.	19
● Minor changes in posture can help avoid discomfort:	19
The longer you sit and work in front of your computer, the more important it is to observe your working posture. Avoid as summing any one posture for an extended period of time. Periodically make minor modifications in your posture to help deter any discomforts that might arise. Make use of any adjustments that your office furniture or equipment provide to accommodate changes in posture	19
● Short, periodic breaks help ensure healthy computing:	19
Because computing is primarily a static activity, it is particularly important to take short breaks from your work. Periodically, stand up in front of your work area, stretch, walk for a drink of water, or otherwise take a short break from using your computer. A short break from work gives your body a welcome change in posture and helps to ensure you remain comfortable and productive while you do work.	19
Accessibility information	19
Accessibility information	19
Lenovo is committed to providing greater access to information and technology to people with disabilities. With assistive technologies, users can access information in the way most appropriate to their disability. Some of these technologies are already provided in your operating system; others can be purchased through vendors or accessed at:	19