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Lenovo ThinkPad Edge E430 (English) User Guide - Page 145

External monitor problems, Problem, Solution, Personalize, Display, Change display settings

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- If your computer is in sleep mode, press Fn to resume from the sleep mode. - If the problem persists, follow the solution for the following problem. • Problem: The screen is unreadable or distorted. Solution: Make sure that: - The display device driver is installed correctly. - The screen resolution and color quality are correctly set. - The monitor type is correct. To check these settings, do the following: 1. Right-click on the desktop, and click Personalize. 2. Click Display at the left. 3. Select Change display settings. Check whether the screen resolution is correctly set. 4. Click Advanced Settings. 5. Click the Adapter tab. 6. Make sure that the correct device driver name is shown in the adapter information window. Note: The device driver name depends on the video chip that has been installed on your computer. 7. Click the Properties button. If you are prompted for an administrator password or confirmation, type the password or provide confirmation. Check the Device status box and make sure that the device is working correctly. If not, click the Troubleshoot button and follow the instructions on the screen. 8. Click the Monitor tab. Check whether the color quality is correctly set, and make sure that the other information also is correct. 9. Click the Properties button. If you are prompted for an administrator password or confirmation, type the password or provide confirmation. Check the Device status box and make sure that the device is working correctly. If not, click the Troubleshoot button and follow the instructions on the screen. • Problem: Incorrect characters are displayed on the screen. Solution: Did you install the operating system or application program correctly? If they are installed and configured correctly, have the computer serviced. • Problem: The screen stays on even after you turn off your computer. Solution: Press and hold the power button for four seconds or more to turn off your computer; then turn it on again. • Problem: Missing, discolored, or bright dots appear on the screen every time you turn on your computer. Solution: This is an intrinsic characteristic of the TFT technology. Your computer display contains multiple thin-film transistors (TFTs). A small number of missing, discolored, or bright dots on the screen might exist all the time. External monitor problems • Problem: The external monitor is blank. Solution: To bring up the image, press F6 and select the desired monitor. If the problem persists, do the following: 1. Connect the external monitor to another computer to make sure that it works. 2. Reconnect the external monitor to your computer. 3. Refer to the manual shipped with the external monitor to check the resolutions and refresh rates that are supported. Chapter 9. Troubleshooting computer problems 127

Section	Page
Read this first	7
Important safety information	8
Conditions that require immediate action	9
Safety guidelines	9
Chapter 1. Product overview	19
Locating computer controls, connectors, and indicators	19
Front view	19
Right-side view	22
Left-side view	24
Bottom view	25
Rear view	26
Status indicators	26
Locating important product information	28
Machine type and model label	28
FCC ID and IC Certification number label	29
Certificate of Authenticity label	30
Features	30
Specifications	31
Operating environment	32
ThinkVantage programs	33
Accessing applications in Windows 7	33
Introduction to ThinkVantage programs	34
Chapter 2. Using your computer	37
Registering your computer	37
Frequently asked questions	37
Special keys and buttons	38
ThinkPad Edge E430, E430c, and E435 special keys	39
ThinkPad Edge E530, E530c, and E535 special keys	41
Using the UltraNav pointing device	43
Using the TrackPoint pointing device	44
Using the touch pad	45
Disabling the UltraNav pointing device and using an external mouse	46
Adding the UltraNav icon to the Windows notification area	46
Power management	46
Checking the battery status	46
Using the ac power adapter	47
Charging the battery	47
Maximizing the battery life	47
Managing the battery power	48
Power-saving modes	48
Handling the battery	49
Connecting to the network	50
Ethernet connections	51
Wireless connections	51
Using a projector or an external display	54
Changing display settings	55
Connecting a projector or an external monitor	55
Using dual displays	56
Using audio features	57
Using the integrated camera	58
Using the optical drive	58
Using a flash media card	59
Inserting a flash media card	59
Removing a flash media card	59
Chapter 3. You and your computer	61
Accessibility and comfort	61
Ergonomic information	61
Comfort	62
Accessibility information	62
Traveling with your computer	63
Travel tips	63
Travel accessories	63
Chapter 4. Security	65
Attaching a mechanical lock	65
Using passwords	65
Passwords and sleep mode	65
Typing passwords	65
Power-on password	66
Hard disk passwords	66
Supervisor password	68
Hard disk security	70
Using the fingerprint reader	70
Notice on deleting data from your hard disk drive or solid state drive	72
Using firewalls	73
Protecting data against viruses	73
Chapter 5. Recovery overview	75
Creating and using a recovery media	75
Performing backup and recovery operations	76
Using the OneKey Recovery Pro workspace	77
Creating and using a rescue medium	78
Reinstalling preinstalled applications and device drivers	79
Solving recovery problems	80
Chapter 6. Replacing devices	81
Static electricity prevention	81
Replacing the battery	81
Replacing the SIM card	83
Replacing the hard disk drive	84
Replacing the optical drive	87
ThinkPad Edge E430, E430c, and E435	87
ThinkPad Edge E530, E530c, and E535	89
Replacing a PCI Express Mini Card for wireless LAN connection	91
Replacing a PCI Express Mini Card for wireless WAN connection	94
Replacing a memory module	99
Replacing the keyboard	101
Replacing the backup battery	106
Replacing the thermal fan	109
Chapter 7. Advanced configuration	113
Installing a new operating system	113
Before you begin	113
Installing the Windows 7 operating system	114
Installing device drivers	115
Installing the driver for the 4-in-1 media card reader	115
Installing the driver for USB 3.0	115
Installing the ThinkPad monitor file for Windows 2000/XP/Vista/7	115
Installing other drivers and software	116
ThinkPad Setup	116
Main menu	116
Config menu	117
Date/Time menu	121
Security menu	121
Startup menu	125
Restart menu	127
Updating your system UEFI BIOS	127
Chapter 8. Preventing problems	129
General tips for preventing problems	129
Making sure device drivers are current	130
Taking care of your computer	131
Cleaning the cover of your computer	132
Chapter 9. Troubleshooting computer problems	135
Diagnosing problems	135
Troubleshooting	135
Computer stops responding	135
Spills on the keyboard	136
Error messages	136
Errors without messages	140
Beep errors	141
Memory module problems	141
Networking problems	142
Problems with the keyboard and other pointing devices	143
Problems with the display and multimedia devices	144
Fingerprint reader problems	149
Battery and power problems	149
Problems with drives and other storage devices	152
A software problem	154
Problems with ports and connectors	154
Chapter 10. Getting support	155
Before you contact Lenovo	155
Getting help and service	155
Using diagnostic programs	156
Lenovo Support Web site	156
Calling Lenovo	156
Finding ThinkPad options	157
Purchasing additional services	157
Appendix A. Regulatory information	159
Wireless related information	159
Location of the UltraConnect wireless antennas	160
Locating wireless regulatory notices	161
Export classification notice	161
Electronic emission notices	161
Federal Communications Commission Declaration of Conformity	161
Industry Canada Class B emission compliance statement	162
European Union - Compliance to the Electromagnetic Compatibility Directive	162
German Class B compliance statement	162
Korea Class B compliance statement	163
Japan VCCI Class B compliance statement	163
Japan compliance statement for products which connect to the power mains with rated current less than or equal to 20 A per phase	163
Lenovo product service information for Taiwan	163
Appendix B. WEEE and recycling statements	165
EU WEEE statements	165
Japan recycling statements	165
Recycling information for Brazil	166
Battery recycling information for the European Union	166
Battery recycling information for Taiwan	167
Battery recycling information for the United States and Canada	167
Appendix C. ENERGY STAR model information	169
Appendix D. Notices	171

Match case Limit results 1 per page

–

If your computer is in sleep mode, press Fn to resume from the sleep mode.

–

If the problem persists, follow the solution for the following problem.

•

Problem

: The screen is unreadable or distorted.

Solution

: Make sure that:

–

The display device driver is installed correctly.

–

The screen resolution and color quality are correctly set.

–

The monitor type is correct.

To check these settings, do the following:

1. Right-click on the desktop, and click

Personalize

2. Click

Display

at the left.

3. Select

Change display settings

. Check whether the screen resolution is correctly set.

4. Click

Advanced Settings

5. Click the

Adapter

tab.

6. Make sure that the correct device driver name is shown in the adapter information window.

Note:

The device driver name depends on the video chip that has been installed on your computer.

7. Click the

Properties

button. If you are prompted for an administrator password or conﬁrmation, type

the password or provide conﬁrmation. Check the

Device status

box and make sure that the device

is working correctly. If not, click the

Troubleshoot

button and follow the instructions on the screen.

8. Click the

Monitor

tab. Check whether the color quality is correctly set, and make sure that the other

information also is correct.

9. Click the

Properties

button. If you are prompted for an administrator password or conﬁrmation, type

the password or provide conﬁrmation. Check the

Device status

box and make sure that the device

is working correctly. If not, click the

Troubleshoot

button and follow the instructions on the screen.

•

Problem

: Incorrect characters are displayed on the screen.

Solution

: Did you install the operating system or application program correctly? If they are installed and

conﬁgured correctly, have the computer serviced.

•

Problem

: The screen stays on even after you turn off your computer.

Solution

: Press and hold the power button for four seconds or more to turn off your computer; then

turn it on again.

•

Problem

: Missing, discolored, or bright dots appear on the screen every time you turn on your computer.

Solution

: This is an intrinsic characteristic of the TFT technology. Your computer display contains

multiple thin-ﬁlm transistors (TFTs). A small number of missing, discolored, or bright dots on the screen

might exist all the time.

External monitor problems

•

Problem

: The external monitor is blank.

Solution

: To bring up the image, press F6 and select the desired monitor. If the problem persists, do

the following:

1. Connect the external monitor to another computer to make sure that it works.

2. Reconnect the external monitor to your computer.

3. Refer to the manual shipped with the external monitor to check the resolutions and refresh rates that

are supported.

Chapter 9

Troubleshooting computer problems

127