Home » Lexmark Manuals » Printers » Lexmark Interact S606 » Manual Viewer

Lexmark Interact S606 User's Guide - Page 116

Cannot scan to a computer over a network, E-mail troubleshooting, Cannot send e-mail

View all Lexmark Interact S606 manuals

Add to My Manuals
Save this manual to your list of manuals

Page 116 highlights

Cannot scan to a computer over a network If the "Before you troubleshoot" checklist does not solve the problem, then try one or more of the following: MAKE SURE THE PRINTER AND THE DESTINATION COMPUTER ARE CONNECTED TO THE SAME NETWORK MAKE SURE THE PRINTER SOFTWARE IS INSTALLED ON THE DESTINATION COMPUTER MAKE SURE "ENABLE NETWORK SCAN TO COMPUTER" IS SELECTED IN THE GENERAL TAB OF THE SCAN CENTER (MACINTOSH ONLY) Notes: • This is available only in Mac OS X version 10.6. • If you have several applications open, then make sure that the Scan Center is the active application. Otherwise, the correct menu bar does not appear. From the menu bar, navigate to: Scan Center > Preferences > General tab E-mail troubleshooting • "Cannot send e-mail" on page 116 • "Cannot attach files" on page 117 Cannot send e-mail CHECK YOUR E-MAIL CONFIGURATION SETTINGS Make sure you have correctly completed the e-mail setup and successfully configured an SMTP server. CHECK YOUR NETWORK CONNECTION Make sure the printer is connected to an Ethernet or wireless network. Your network must be connected to the Internet for the printer to communicate with the SMTP server. CHECK YOUR PROXY CONFIGURATION Your proxy server configuration should allow SMTP server connections. For help with your proxy server or SMTP settings, contact your system support person. MAKE SURE TO ENTER A VALID RECIPIENT E-MAIL ADDRESS MAKE SURE THE RECIPIENT MAILBOX IS NOT FULL This causes e-mail to bounce back to your inbox. Troubleshooting 116

Section	Page
Contents	2
Safety information	6
About your printer	7
Thank you for choosing this printer!	7
Minimizing your printer's environmental impact	7
Finding information about the printer	8
Understanding the parts of the printer	10
Ordering and replacing supplies	13
Ordering ink cartridges	13
Using genuine Lexmark ink cartridges	13
Replacing ink cartridges	14
Ordering paper and other supplies	15
Recycling Lexmark products	15
Using the printer control panel buttons and menus	16
Using the printer control panel	16
Understanding the home screen	17
Navigating menus using the touch screen	18
Changing the Power Saver timeout	19
Saving paper and energy with Eco-Mode	20
Resetting to factory settings	20
Using the printer software	21
Minimum system requirements	21
Using the Windows printer software	21
Using the Macintosh printer software	23
Finding and installing optional software	25
Updating the printer software	25
Reinstalling the printer software	26
Uninstalling the printer software	26
Installing the printer software	27
Loading paper and original documents	28
Loading paper	28
Saving paper default settings	31
Loading original documents on the scanner glass	31
Printing	32
Tips for printing	32
Printing basic documents	32
Printing a document	32
Collating printed copies	33
Printing pages in reverse order	33
Printing multiple pages on one sheet	34
Printing documents from a memory card or flash drive (Windows only)	35
Printing specialty documents	36
Printing envelopes	36
Printing labels	36
Printing on custom-size paper	37
Working with photos	38
Using a memory card or flash drive with the printer	38
Supported memory cards and file types	39
Printing photos using the printer control panel	39
Editing photos using the printer control panel	40
Printing photos from a memory device using the printer software	41
Printing photos from a PictBridge-enabled digital camera	42
Printing photos from a memory device using the proof sheet	43
Printing from a Bluetooth-enabled device	43
Setting up a connection between your printer and a Bluetooth-enabled device	43
Setting the Bluetooth security level	45
Printing from a Bluetooth-enabled device	45
Printing on both sides of the paper (duplexing)	47
Printing on both sides of the paper (duplexing) automatically	47
Setting the duplex printing dry time (Macintosh only)	48
Printing on both sides of the paper (duplexing) manually	49
Managing print jobs	50
Setting your printer as the default printer	50
Changing the printing mode	51
Pausing print jobs	52
Resuming print jobs	52
Canceling print jobs	53
Copying	54
Tips for copying	54
Making copies	54
Copying photos	54
Copying an ID card	55
Copying a two-sided document	55
Enlarging or reducing images	55
Adjusting copy quality	56
Making a copy lighter or darker	56
Collating copies using the printer control panel	56
Repeating an image on one page	57
Copying multiple pages on one sheet	57
Making a duplex copy	58
Making a duplex copy automatically	58
Making a duplex copy manually	58
Canceling copy jobs	59
Scanning	60
Tips for scanning	60
Scanning to a local or network computer	60
Scanning to a flash drive or memory card	61
Scanning photos into an editing application	61
Scanning documents into an editing application	63
Scanning directly to e-mail using the printer software	64
Scanning to a PDF	64
Scanning FAQ	65
How can I improve the quality of a scan?	65
How do I scan in black and white?	65
Why am I being asked for a PIN?	65
What is an application list, and how do I update it?	66
Canceling scan jobs	66
E-mailing	67
Setting up the printer to e-mail	67
Setting up the e-mail function	67
Changing the e-mail settings after setup	67
Creating an e-mail contact list	68
Creating an e-mail contact list using the printer control panel	68
Creating an e-mail contact list using the printer software	69
Sending e-mail	70
Tips for e-mailing	70
Scanning a document or photo to e-mail	70
Attaching a document or photo to e-mail	71
Canceling an e-mail	72
Networking	73
Installing the printer on a wireless network	73
Wireless network compatibility	73
Supported network security options	73
Printing a network setup page	74
Information you will need to set up the printer on a wireless network	74
Installing the printer on a wireless network	75
Installing the printer on other computers	75
Interpreting the colors of the Wi-Fi indicator light	76
Special wireless installation instructions	76
Assigning a static IP address	77
Changing wireless settings after installation	77
Advanced wireless setup	78
Creating an ad hoc wireless network	78
Adding a printer to an existing ad hoc wireless network	81
Configuring the printer wirelessly using WPS (Wi-Fi Protected Setup)	81
Switching between USB and wireless connections (Windows only)	81
Switching between USB and wireless connections (Macintosh only)	82
Sharing a printer in a Windows environment	83
Sharing a printer in a Macintosh environment	84
Networking FAQ	84
What is Wi-Fi Protected Setup?	84
Where do I find my WEP key or WPA passphrase?	85
What is an SSID?	85
Where do I find my SSID?	85
What is a network?	85
How do I find out what type of security my network is using?	86
How are home networks configured?	86
Why do I need an installation cable?	87
How do I attach the installation cable?	88
How are infrastructure and ad hoc networks different?	88
Finding the signal strength	89
How can I improve wireless signal strength?	90
How can I make sure my computer and printer are connected to the same wireless network?	91
Can I use my printer on a USB and a network connection at the same time?	92
What is a MAC address?	92
How do I find the MAC address?	93
What is an IP address?	93
What is TCP/IP?	94
How do I locate IP addresses?	94
How are IP addresses assigned?	94
What is a key index?	95
Using SmartSolutions	96
What is SmartSolutions?	96
Creating and customizing printer solutions	97
Maintaining the printer	99
Maintaining ink cartridges	99
Checking ink levels	99
Aligning the printhead	100
Cleaning the printhead nozzles	100
Cleaning the exterior of the printer	101
Cleaning the scanner glass	102
Cleaning the touch screen	102
Troubleshooting	103
Before you troubleshoot	103
Using the Service Center to solve printer problems	103
If Troubleshooting does not solve your problem	103
Setup troubleshooting	103
Incorrect language appears on the display	104
Printhead errors	104
Software did not install	105
Print job does not print or is missing pages	106
Printer is printing blank pages	107
Printer is busy or does not respond	108
Cannot delete documents from the print queue	108
Cannot print through USB	108
Jams and misfeeds troubleshooting	109
Paper jam in the printer	109
Paper jam in the paper support	109
Paper jam in the duplex unit	110
Paper or specialty media misfeeds	111
Print troubleshooting	111
Poor quality at the edges of the page	111
Streaks or lines on printed image	112
Print speed is slow	113
Computer slows down when printing	113
Copy and scan troubleshooting	113
Copier or scanner does not respond	114
Scanner unit does not close	114
Poor copy or scanned image quality	114
Partial copies or scans of documents or photos	114
Scan was not successful	115
Scanning takes too long or freezes the computer	115
Cannot scan to a computer over a network	116
E-mail troubleshooting	116
Cannot send e-mail	116
Cannot attach files	117
Memory card troubleshooting	117
Memory card troubleshooting checklist	117
Nothing happens when a memory card is inserted	117
Cannot print documents from a memory card or flash drive	118
Photos do not transfer from a memory card across a wireless network	118
Wireless troubleshooting	118
Wireless troubleshooting checklist	119
Resetting the wireless settings to factory defaults	120
Cannot print over wireless network	120
The Continue button is unavailable	123
Cannot print and there is a firewall on the computer	124
Wi-Fi indicator light is not lit	125
Wi-Fi indicator light is green but the printer does not print (Windows only)	125
Wi-Fi indicator light is still orange	126
Wi-Fi indicator light is blinking orange during installation	127
Wireless print server not installed	131
“Communication not available” message displays when printing wirelessly	131
Communication with printer lost when connected to Virtual Private Network (VPN)	133
Resolving intermittent wireless communications issues	133
Notices	136
Product information	136
Edition notice	136
UNITED STATES GOVERNMENT RIGHTS	137
Trademarks	137
Licensing notices	137
Federal Communications Commission (FCC) compliance information statement	137
Noise emission levels	138
Temperature information	138
Waste from Electrical and Electronic Equipment (WEEE) directive	138
Product disposal	138
Battery notice	139
ENERGY STAR	139
Power consumption	139
Product power consumption	139
Power Saver	139
Off mode	140
Total energy usage	140
LEXMARK LICENSE AGREEMENTS	140
MICROSOFT CORPORATION NOTICES	143
ADOBE SYSTEMS INCORPORATED NOTICE	143
European Community (EC) directives conformity	143
Regulatory notices for telecommunication terminal equipment	144
Notice to users of the US telephone network: FCC requirements	144
South Africa telecommunications notice	145
Notice to users of the Canadian telephone network	145
Notice to users of the New Zealand telephone network	146
Notice to Users in the European Union	147
Regulatory notices for wireless products	147
Exposure to radio frequency radiation	147
Notice to users in Brazil	147
Industry Canada (Canada)	147
Taiwan NCC RF notice statement	148
Notice to users in the European Union	148

Match case Limit results 1 per page

Cannot scan to a computer over a network

If the "Before you troubleshoot" checklist does not solve the problem, then try one or more of the following:

AKE

SURE

THE

PRINTER

AND

THE

DESTINATION

COMPUTER

ARE

CONNECTED

THE

SAME

NETWORK

AKE

SURE

THE

PRINTER

SOFTWARE

INSTALLED

THE

DESTINATION

COMPUTER

AKE

SURE

“E

NABLE

NETWORK

SCAN

COMPUTER

”

SELECTED

THE

ENERAL

TAB

THE

CAN

ENTER

ACINTOSH

ONLY

)

Notes:

•

This is available only in Mac OS X version 10.6.

•

If you have several applications open, then make sure that the Scan Center is the active application. Otherwise,

the correct menu bar does not appear.

From the menu bar, navigate to:

Scan Center

Preferences

General

tab

E-mail troubleshooting

•

“Cannot send e-mail” on page 116

•

“Cannot attach files” on page 117

Cannot send e-mail

HECK

YOUR

MAIL

CONFIGURATION

SETTINGS

Make sure you have correctly completed the e-mail setup and successfully configured an SMTP server.

HECK

YOUR

NETWORK

CONNECTION

Make sure the printer is connected to an Ethernet or wireless network. Your network must be connected to the

Internet for the printer to communicate with the SMTP server.

HECK

YOUR

PROXY

CONFIGURATION

Your proxy server configuration should allow SMTP server connections. For help with your proxy server or SMTP

settings, contact your system support person.

AKE

SURE

ENTER

VALID

RECIPIENT

MAIL

ADDRESS

AKE

SURE

THE

RECIPIENT

MAILBOX

NOT

FULL

This causes e-mail to bounce back to your inbox.

Troubleshooting

116