Lexmark MS621 Users Guide PDF

Lexmark MS621 Manual

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  • Lexmark MS621 | Users Guide PDF - Page 1
    B2546, B2650, M1246, MS521, MS621 Printers User's Guide September 2018 Machine type(s): 4600 Models: 630, 638, 690, 830, 838 www.lexmark.com
  • Lexmark MS621 | Users Guide PDF - Page 2
    Universal paper settings...14 Loading trays...14 Loading the multipurpose feeder...16 Linking trays...17 Paper support 18 Supported paper sizes...18 Supported paper types...19 Supported paper weights...20 Printing...21 Printing from a computer...21 Printing from a mobile device...21 Printing from
  • Lexmark MS621 | Users Guide PDF - Page 3
    /Ports...42 USB Drive...55 Security...56 Reports...60 Help...61 Troubleshooting...61 Printing the Menu Settings Page...61 Securing the printer 62 Paper jam in the duplex unit...91 Paper jam in trays...92 Paper jam in the multipurpose feeder...92 Troubleshooting 94 Network connection problems...94
  • Lexmark MS621 | Users Guide PDF - Page 4
    Contents 4 Issues with supplies...96 Paper feed problems...97 Printing problems...100 Contacting customer support...127 Upgrading and migrating 128 Hardware...128 Software...133 Firmware...134 Notices...136 Index...147
  • Lexmark MS621 | Users Guide PDF - Page 5
    power cord provided with the printer may be used with this product. The use of non-Lexmark surge protection devices may result in a risk of fire, property damage, or poor printer the power cord regularly for signs of such problems. Remove the power cord from the electrical outlet before inspecting it.
  • Lexmark MS621 | Users Guide PDF - Page 6
    may require a caster base, furniture, or other feature to prevent instability causing possible injury. For more information on supported configurations, see www.lexmark.com/multifunctionprinters. CAUTION-TIPPING HAZARD: To reduce the risk of equipment instability, load each tray separately. Keep all
  • Lexmark MS621 | Users Guide PDF - Page 7
    those specified in the User's Guide may result in hazardous radiation exposure service or repairs, other than those described in the user documentation, to a service instructed to do so in the product maintenance instructions. If there are no references to filters in the product maintenance instructions
  • Lexmark MS621 | Users Guide PDF - Page 8
    the printer • Troubleshooting and solving problems Information on setting up and configuring the accessibility features of your printer Help using the printer software Find it here See the setup documentation that came with the printer or go to http://support.lexmark.com. Information Center
  • Lexmark MS621 | Users Guide PDF - Page 9
    support: • Documentation • Driver downloads • Live chat support • E‑mail support • Voice support Find it here Go to http://support.lexmark. with the printer. Product Information Guide-See the documentation that came with the printer or go to http://support.lexmark.com. Selecting a location for
  • Lexmark MS621 | Users Guide PDF - Page 10
    Learning about the printer 10 • Make sure that airflow in the room meets the latest revision of the ASHRAE 62 standard or the CEN Technical Committee 156 standard. • Provide a flat, sturdy, and stable surface. • Keep the printer: - Clean, dry, and free of dust - Away from stray staples and paper
  • Lexmark MS621 | Users Guide PDF - Page 11
    may require a caster base, furniture, or other feature to prevent instability causing possible injury. For more information on supported configurations, see www.lexmark.com/multifunctionprinters. CAUTION-TIPPING HAZARD: To reduce the risk of equipment instability, load each tray separately. Keep all
  • Lexmark MS621 | Users Guide PDF - Page 12
    Learning about the printer 12 CAUTION-POTENTIAL INJURY: To avoid the risk of fire or electrical shock, connect the power cord to an appropriately rated and properly grounded electrical outlet that is near the product and easily accessible. CAUTION-POTENTIAL INJURY: To avoid the risk of fire or
  • Lexmark MS621 | Users Guide PDF - Page 13
    Learning about the printer 13 Use the To 3 Select button • Select menu options. • Save the setting. 4 Numeric keypad Enter numbers or symbols in an input field. 5 Power button Turn on or turn off the printer. Note: To turn off the printer, press and hold the power button for five seconds. 6
  • Lexmark MS621 | Users Guide PDF - Page 14
    Loading paper and specialty media 14 Loading paper and specialty media Setting the size and type of the specialty media 1 From the control panel, navigate to: > Settings > > Paper > > Tray Configuration > > Paper Size/Type > 2 Select a paper source, and then configure the size and type of the
  • Lexmark MS621 | Users Guide PDF - Page 15
    . 3 Flex, fan, and align the paper edges before loading. 4 Load the paper stack with the printable side facedown, and then make sure that the side guides fit snugly against the paper. Notes: • Load letterhead facedown with the top edge of the sheet toward the front of the tray for one‑sided printing
  • Lexmark MS621 | Users Guide PDF - Page 16
    Loading paper and specialty media 16 Loading the multipurpose feeder 1 Open the multipurpose feeder. 2 Adjust the guide to match the size of the paper that you are loading. 3 Flex, fan, and align the paper edges before loading. 4 Load paper with the printable
  • Lexmark MS621 | Users Guide PDF - Page 17
    Configuration. 3 Set the same paper size and paper type for the trays that you are linking. 4 Save the settings. 5 Click Settings > Device > Maintenance > Configuration Menu > Tray Configuration. 6 Set Tray Linking to Automatic. 7 Save the settings. To unlink trays, make sure that no trays have the
  • Lexmark MS621 | Users Guide PDF - Page 18
    mm (8.5 x 14 in.) 7 3/4 Envelope (Monarch) X 98 x 191 mm (3.9 x 7.5 in.) 9 Envelope X 98 x 225 mm (3.9 x 8.9 in.) 10 Envelope X 105 x 241 mm (4.1 x 9.5 in.) * This paper size is not supported in the optional tray. 18 Multipurpose feeder Two‑sided printing X X X X X X X X X X X
  • Lexmark MS621 | Users Guide PDF - Page 19
    X Bond2 Letterhead Preprinted Colored Paper Light Paper Heavy Paper2 Rough/Cotton Envelope X X 1 One‑sided paper labels designed for laser printers are supported for occasional use. It is recommended to print 20 or fewer pages of paper labels per month. Vinyl, pharmacy, and two‑sided
  • Lexmark MS621 | Users Guide PDF - Page 20
    20 or fewer pages of paper labels per month. Vinyl, pharmacy, and two‑sided labels are not supported. 2 Bond and Heavy Paper are supported in two‑sided printing up to 90‑g/m2 (24‑lb) paper weight. Supported paper weights Paper weight Tray 60-120 g/m2 (16-32 lb) Multipurpose feeder 60-216 g/m2
  • Lexmark MS621 | Users Guide PDF - Page 21
    images directly to a supported Lexmark printer. 1 Open the document, and then send or share the document to Lexmark Mobile Print. Note: Some third‑party applications may not support . Note: Before printing, make sure that the Mopria Print Service is enabled. 1 From the home screen of your mobile
  • Lexmark MS621 | Users Guide PDF - Page 22
    is a mobile printing solution that allows you to print directly from Apple devices to an AirPrint‑certified printer. Note: This application is supported only in some Apple devices. 1 From the home screen of your mobile device, launch a compatible application. 2 Select an item to print, and then
  • Lexmark MS621 | Users Guide PDF - Page 23
    • PNY Attache (16GB and 32GB) Notes: - The printer supports high‑speed USB flash drives with full‑speed standard. - USB flash drives must support the File Allocation Table (FAT) system. File types Documents • PDF (version 1.7 or earlier) • XPS Images • .dcx • .gif • .JPEG or .jpg • .bmp • .pcx • .TIFF
  • Lexmark MS621 | Users Guide PDF - Page 24
    Printing 24 Printing a font sample list 1 From the control panel, navigate to: > Settings > > Reports > > Print > > Print Fonts 2 Select PCL Fonts or PostScript Fonts, and then press . Printing a directory list 1 From the control panel, navigate to: > Settings > > Reports > > Print > 2 Select
  • Lexmark MS621 | Users Guide PDF - Page 25
    /Ports Reports Security Help Troubleshooting • Preferences • Remote Guides • Mono Quality Guide • Connection Guide • Information Guide • Print Quality Test Pages • Information Sent to Lexmark • Restore Factory Defaults • Maintenance • About This Printer • PDF • PostScript • PCL • HTML • Image
  • Lexmark MS621 | Users Guide PDF - Page 26
    to appear on the home screen. Date and Time Configure Current Date and Time Manually Set Date and Time Date Format [MM‑DD‑YYYY*] Time Format [12 hour A.M./P.M.*] Network Time Protocol (NTP). Paper Sizes U.S.* Metric Specify the unit of measurement for paper sizes. Note: The country or region
  • Lexmark MS621 | Users Guide PDF - Page 27
    supply status information. Supplies Display Estimates Pages* Percent Determine the unit that the printer uses to estimate supply usage and trigger Web Server. Supplies Cartridge Alarm Off Single* Continuous Set the number of times that the alarm sounds when the toner cartridge is low. Supplies
  • Lexmark MS621 | Users Guide PDF - Page 28
    Understanding the printer menus 28 Menu item Description Error Prevention Auto Continue Disabled 5-255 (5*) Let the printer continue processing or printing a job automatically after clearing certain attendance conditions. Error Prevention Auto Reboot Auto Reboot Reboot always* Reboot never
  • Lexmark MS621 | Users Guide PDF - Page 29
    Understanding the printer menus 29 Power Management Menu item Description Sleep Mode Profile Print with Display off Allow printing with display off* Display on when printing Allow printing with the display turned off. Timeouts Sleep Mode 1-120 minutes (15*) Set the idle time before the
  • Lexmark MS621 | Users Guide PDF - Page 30
    Supplies and Page Usage (Anonymous) the settings in Information Sent to Lexmark, except None of the Device Performance (Anonymous) Above. None of the factory default setting. Maintenance Config Menu Menu item Description USB Configuration USB PnP 1* 2 Change the USB driver mode of the printer
  • Lexmark MS621 | Users Guide PDF - Page 31
    . Tray Configuration Envelope Prompts Auto* MP Feeder Manual Envelope Set the paper source that the user fills Cartridge Counter Reset Black Imaging Unit Counter Reset Maintenance Counter Reset the supply usage history or the supply page counters after replacing the toner cartridge and imaging unit
  • Lexmark MS621 | Users Guide PDF - Page 32
    Erase Clear all settings and applications that are stored in the printer Sanitize all information on nonvolatile memory memory. Out of Service Erase Erase all printer and network settings Clear all settings and applications that are stored in the printer and network. Visible Home Screen Icons
  • Lexmark MS621 | Users Guide PDF - Page 33
    Understanding the printer menus 33 About this Printer Menu item Asset Tag Printer's Location Contact Export Configuration File to USB Export Compressed Logs to USB Description Show the serial number of the printer. Identify the printer location. Maximum length is 63 characters. Personalize the
  • Lexmark MS621 | Users Guide PDF - Page 34
    Portrait Specify the orientation of a multiple‑page document when using Pages per Side. Pages per Side Border None* Solid Print a border around each page image when using Pages per Side. Copies 1-9999 (1*) Specify the number of copies for each print job. Print Area Normal* Whole Page Set the
  • Lexmark MS621 | Users Guide PDF - Page 35
    out of memory, a Memory Full [38] appears on the display but downloads are not deleted. Print All Order Alphabetical* Oldest First Newest First Specify the order to enhance text and images. Toner Darkness 1-10 (8*) Determine the lightness or darkness of text images. Halftone Normal* Detail
  • Lexmark MS621 | Users Guide PDF - Page 36
    Understanding the printer menus 36 Job Accounting Note: This menu appears only when a printer hard disk is installed. Menu item Description Job Accounting Off* On Set the printer to create a log of the print jobs that it receives. Accounting Log Frequency Daily Weekly Monthly* Specify how
  • Lexmark MS621 | Users Guide PDF - Page 37
    Understanding the printer menus 37 Menu item Description URL to Post Log Specify where the printer posts job accounting logs. E‑mail Address to Send Logs Specify the e‑mail address to which the printer sends job accounting logs. Log File Prefix Specify the prefix for the log file name. Note:
  • Lexmark MS621 | Users Guide PDF - Page 38
    Specify the symbol set for each font name. Note: A symbol set is a set of alphabetic and numeric characters, punctuation, and special symbols. Symbol sets support the different languages or specific programs such as math symbols for scientific text. Pitch 0.08-100 (10*) Specify the pitch for fixed or
  • Lexmark MS621 | Users Guide PDF - Page 39
    feed after a carriage return control command. Tray Renumber Assign MP Feeder Assign Tray [x] Assign Manual Paper Assign Manual Envelope Configure the printer to work with a different print driver or custom application that uses a different set of source assignments to request a given paper source
  • Lexmark MS621 | Users Guide PDF - Page 40
    for the image. Invert Off* On Invert bitonal monochrome images. Note: This menu item does not apply to GIF or JPEG image formats. Scaling Configuration Menu item Description Default Source Tray [x] (1*) MP Feeder Manual Paper Manual Envelope Set the paper source for all print jobs. Note:
  • Lexmark MS621 | Users Guide PDF - Page 41
    All Listed substitutes Letter/A4. Configure MP Cassette* Manual First Set the printer when to pick paper loaded in the Menu item Description Units of Measure Inches Millimeters Specify the unit of measurement for supported. Note: An asterisk (*) next to a value indicates the factory
  • Lexmark MS621 | Users Guide PDF - Page 42
    Understanding the printer menus 42 Media Types Menu item Description Plain Paper Card Stock Transparency Recycled Labels Bond Envelope Rough Envelope Letterhead Preprinted Colored Paper Light Heavy Rough/Cotton Custom Type [x] Specify the texture and weight of the paper loaded. Select from the
  • Lexmark MS621 | Users Guide PDF - Page 43
    Understanding the printer menus 43 Menu item Description Banner Page Off* On Print a banner page. Note: An asterisk (*) next to a value indicates the factory default setting. Wireless Note: This menu is available only in printers connected to a wireless network. Menu item Wireless Connection
  • Lexmark MS621 | Users Guide PDF - Page 44
    Understanding the printer menus Menu item Wireless Security Mode Disabled* WEP WPA2/WPA-Personal WPA2-Personal 802.1x - RADIUS WEP Authentication Mode Auto* Open Shared Set WEP Key WPA-PSK Encryption Mode AES Set Pre‑Shared Key WPA2-PSK Encryption Mode AES 802.1x Encryption Mode WPA+ WPA2* IPv4
  • Lexmark MS621 | Users Guide PDF - Page 45
    45 Menu item IPv6 Enable IPv6 On* Off Enable DHCPv6 On Off* Stateless Address Autoconfiguration On* Off DNS Server Address Manually Assigned IPv6 Address Manually Assigned IPv6 Router Address Prefix All IPv6 Addresses All IPv6 Router Addresses Network Address UAA LAA PCL Smartswitch On* Off* PS
  • Lexmark MS621 | Users Guide PDF - Page 46
    figuration entries provided by a router. IPv6 DNS Server Address Specify the DNS server address. IPv6 Manually Assigned IPv6 Address Assign the IPv6 address. IPv6 Assign the IPv6 address. Manually Assigned IPv6 Router IPv6 Address Prefix 0-128 (64*) Specify the address prefix. IPv6 All IPv6
  • Lexmark MS621 | Users Guide PDF - Page 47
    update NTP server Off On* Allow the DHCP and BOOTP clients to update the NTP settings of the printer. Zero Configuration Name Specify a service name for the zero configuration network. Enable Auto IP Off On* Assign an IP address automatically. DNS Server Address Specify the current Domain Name
  • Lexmark MS621 | Users Guide PDF - Page 48
    DNS settings. WINS Address Specify a server address for Windows Internet Name Service (WINS). Enable BOOTP Off* On Allow the BOOTP to assign a Printing and HTTP Only MTU 256‑1500 (1500*) Specify a maximum transmission unit (MTU) parameter for the TCP connections. Raw Print Port 1-65535 (9100
  • Lexmark MS621 | Users Guide PDF - Page 49
    * Allow SNMP Set Off On* Enable PPM MIB Off On* SNMP Community Configure Simple Network Management Protocol (SNMP) versions 1 and 2c to install print drivers and applications. Note: An asterisk (*) next to a value indicates the factory default setting.
  • Lexmark MS621 | Users Guide PDF - Page 50
    Understanding the printer menus 50 Menu item Description SNMP Version 3 Enabled Off On* Set Read/Write Credentials User Name Password Set Read‑only Credentials User Name Password Authentication Hash MD5 SHA1* Minimum Authentication Level No Authentication, No Privacy Authentication, No Privacy
  • Lexmark MS621 | Users Guide PDF - Page 51
    Understanding the printer menus 51 Menu item Description Base Configuration Default* Compatibility Secure Set the IPSec base configuration. Note: This menu item appears only when Enable IPSec is set to On. DH (Diffie‑Hellman) Group Proposal modp2048 (14)* modp3072 (15) modp4069 (16) modp6144 (17
  • Lexmark MS621 | Users Guide PDF - Page 52
    Understanding the printer menus 52 Menu item Description LPD Timeout 0-65535 seconds (90*) Set the time‑out value to stop the Line Printer Daemon (LPD) server from waiting indefinitely for hung or invalid print jobs. LPD Banner Page Off* On Print a banner page for all LPD print jobs. Note: A
  • Lexmark MS621 | Users Guide PDF - Page 53
    Understanding the printer menus 53 Menu item Description Timeout for HTTP/FTP Requests 1-299 (30*) Specify the amount of time before the server connection stops. Retries for HTTP/FTP Requests Set the number of retries to connect to the HTTP/FTP server. 1-299 (3*) Note: An asterisk (*) next to
  • Lexmark MS621 | Users Guide PDF - Page 54
    files as an image for faster printing. Note: An asterisk (*) next to a value indicates the factory default setting. Wi‑Fi Direct Note: This menu appears only when a direct Wi‑Fi network is the active network. Menu item Description SSID Set Preshared Key Specify the service set identifier (SSID
  • Lexmark MS621 | Users Guide PDF - Page 55
    Set the number of copies. Paper Source Tray [x] (1*) MP Feeder Manual Paper Manual Envelope Set the paper source for the print job. Collate 1,1,1 pages per side 12 pages per side 16 pages per side Print multiple page images on one side of a sheet of paper. Pages per Side Ordering Horizontal*
  • Lexmark MS621 | Users Guide PDF - Page 56
    of a multiple‑page document when using Pages per Side. Auto* Landscape Portrait Pages per Side Border None* Solid Print a border around each page image when using Pages per Side. Separator Sheets Off* Between Copies Between Jobs Between Pages Specify whether to insert blank separator sheets when
  • Lexmark MS621 | Users Guide PDF - Page 57
    Understanding the printer menus 57 Menu item Description Remote Syslog Facility 0 ‑ Kernel Messages 1 ‑ User‑Level Messages 2 ‑ Mail System 3 ‑ System Daemons 4 ‑ Security/Authorization Messages* 5 ‑ Messages Generated Internally by Syslogs 6 ‑ Line Printer Subsystem 7 ‑ Network News Subsystem 8
  • Lexmark MS621 | Users Guide PDF - Page 58
    Understanding the printer menus 58 Login Restrictions Menu item Description Login failures 1-10 (3*) Specify the number of failed login attempts before the user gets locked out. Failure time frame Specify the time frame between failed login attempts before the user gets locked out. 1-60
  • Lexmark MS621 | Users Guide PDF - Page 59
    in onboard memory Off* On Delete all files stored on the printer memory. Note: An asterisk (*) next to a value indicates the factory default setting. Mobile Services Management Use AirPrint Print Scan Fax To Enable functions in the AirPrint software feature.
  • Lexmark MS621 | Users Guide PDF - Page 60
    Understanding the printer menus 60 Miscellaneous Menu item Description Print Permission Off* On Let the user log in before printing. Security Reset Jumper Enable "Guest" access* No Effect Specify the effect of using the security reset jumper. Notes: • The jumper is located beside a lock icon
  • Lexmark MS621 | Users Guide PDF - Page 61
    Guides Media Guide Print Quality Guide Mono Quality Guide Information Guide Connection Guide Moving Guide Supplies Guide Description Prints all the guides the printer Provides information about ordering supplies Troubleshooting Troubleshooting Menu item Print Quality Test Pages Description Print
  • Lexmark MS621 | Users Guide PDF - Page 62
    network settings, security settings, and embedded solutions, do the following: 1 From the control panel, navigate to: > Settings > > Device > > Maintenance > > Out of Service Erase > 2 Select Sanitize all information on nonvolatile memory, and then press . 3 To start the job, select Continue, and
  • Lexmark MS621 | Users Guide PDF - Page 63
    replaced. • The printer is moved to a different department or location. • The printer is serviced by someone from outside your organization. • The printer is removed from your premises for service. • The printer is sold to another organization. Disposing of a printer hard disk • Degaussing-Flushes
  • Lexmark MS621 | Users Guide PDF - Page 64
    Panel, and then follow the instructions on the display. Note: For Wi‑Fi‑network‑ready printer models, a prompt for Wi‑Fi network setup appears during initial setup. Using Lexmark Mobile Assistant 1 Depending on your mobile device, download the Lexmark Mobile Assistant application from either the
  • Lexmark MS621 | Users Guide PDF - Page 65
    /Ports > > Wireless > 2 Select Wi‑Fi Protected Setup, and then press . 3 Select Start Push Button Method, and then press . 4 Follow the instructions on the display. Using the personal identification number (PIN) method 1 From the control panel, navigate to: > Settings > > Network/Ports > > Wireless
  • Lexmark MS621 | Users Guide PDF - Page 66
    the use of third-party parts and supplies is not covered by the warranty. All life indicators are designed to function with Lexmark parts and supplies, and may deliver unpredictable results if third-party parts and supplies are used. Imaging component usage beyond the intended life may damage your
  • Lexmark MS621 | Users Guide PDF - Page 67
    /IEC 19752 standard. • Extremely low print coverage for extended periods of time may negatively affect actual yield. Lexmark MS521 and MS621 Return Program toner cartridges Item United States and Canada European Economic Area Rest of Asia Pacific Latin America Rest of Europe, Middle East, and
  • Lexmark MS621 | Users Guide PDF - Page 68
    B265U00 B266U00 * Supported only in the Lexmark B2650 printer model. Lexmark B2546 and B2650 regular toner cartridges Item B2546 Extra high yield regular toner cartridge B2650 Ultra high yield regular toner cartridge Worldwide B250XA0 B260UA0 Ordering an imaging unit Extremely low print
  • Lexmark MS621 | Users Guide PDF - Page 69
    Part Number Corporate Return Program imaging unit* 56F0Z0E * This imaging unit is available only for contract‑managed printers. For more information, contact your Lexmark representative or system administrator. Ordering a maintenance kit Match the maintenance kit to the printer voltage. Notes
  • Lexmark MS621 | Users Guide PDF - Page 70
    Maintaining the printer 70 Replacing parts and supplies Replacing the toner cartridge 1 Open door A. 2 Remove the used toner cartridge.
  • Lexmark MS621 | Users Guide PDF - Page 71
    Maintaining the printer 71 3 Unpack the new toner cartridge, and then shake it three times to redistribute the toner. 4 Insert the new toner cartridge. Note: Use the arrows inside the printer as guides. 5 Close door A.
  • Lexmark MS621 | Users Guide PDF - Page 72
    Maintaining the printer 72 Replacing the imaging unit 1 Open door A. 2 Remove the toner cartridge. 3 Remove the used imaging unit.
  • Lexmark MS621 | Users Guide PDF - Page 73
    light may cause print quality problems. Warning-Potential Damage: Do not touch the photoconductor drum. Doing so may affect the quality of future print jobs. 5 Insert the new imaging unit. Note: Use the arrows inside the printer as guides. 6 Insert the toner cartridge. Note: Use the arrows inside
  • Lexmark MS621 | Users Guide PDF - Page 74
    Maintaining the printer 74 7 Close door A. Replacing the pick tires 1 Turn off the printer. 2 Unplug the power cord from the electrical outlet, and then from the printer. 3 Remove the tray.
  • Lexmark MS621 | Users Guide PDF - Page 75
    Maintaining the printer 75 4 Remove the used pick tires one after the other. 5 Unpack the new pick tires.
  • Lexmark MS621 | Users Guide PDF - Page 76
    Maintaining the printer 76 6 Insert the new pick tires. 7 Insert the tray. 8 Connect the power cord to the printer, and then to the electrical outlet. CAUTION-POTENTIAL INJURY: To avoid the risk of fire or electrical shock, connect the power cord to an appropriately rated and properly grounded
  • Lexmark MS621 | Users Guide PDF - Page 77
    Maintaining the printer 77 4 Remove the tray insert, and then flip the tray base.
  • Lexmark MS621 | Users Guide PDF - Page 78
    Maintaining the printer 78 5 Remove the used pick roller assembly. 6 Unpack the new pick roller assembly.
  • Lexmark MS621 | Users Guide PDF - Page 79
    Maintaining the printer 79 7 Insert the new pick roller assembly. 8 Flip the tray base, and then insert the tray insert.
  • Lexmark MS621 | Users Guide PDF - Page 80
    Maintaining the printer 80 9 Align the printer with the optional tray, and then lower the printer until it clicks into place. 10 Connect the power cord to the printer, and then to the electrical outlet. CAUTION-POTENTIAL INJURY: To avoid the risk of fire or electrical shock, connect the power cord
  • Lexmark MS621 | Users Guide PDF - Page 81
    to the printer caused by improper moving is not covered by the printer warranty. Shipping the printer For shipping instructions, go to http://support.lexmark.com or contact customer support. Saving energy and paper Configuring power save mode settings Eco‑Mode 1 From the control panel, navigate to
  • Lexmark MS621 | Users Guide PDF - Page 82
    the paper. Note: Two-sided printing is the default setting in the print driver. • Print multiple pages on a single sheet of paper. • Use the and format for accuracy. Recycling Recycling Lexmark products To return Lexmark products for recycling: 1 Go to www.lexmark.com/recycle. 2 Select the product
  • Lexmark MS621 | Users Guide PDF - Page 83
    83 When you return a cartridge to Lexmark, you can reuse the box that the cartridge came in. Lexmark recycles the box. Returning Lexmark cartridges for reuse or recycling The Lexmark Cartridge Collection Program allows you to return used cartridges for free to Lexmark for reuse or recycling. One
  • Lexmark MS621 | Users Guide PDF - Page 84
    below the maximum paper fill indicator. • Do not slide paper into the tray. Load paper as shown in the illustration. • Make sure that the paper guides are positioned correctly and are not pressing tightly against the paper or envelopes. • Push the tray firmly into the printer after loading paper.
  • Lexmark MS621 | Users Guide PDF - Page 85
    Clearing jams 85 Use recommended paper • Use only recommended paper or specialty media. • Do not load paper that is wrinkled, creased, damp, bent, or curled. • Flex, fan, and align the paper edges before loading. • Do not use paper that has been cut or trimmed by hand. • Do not mix paper sizes,
  • Lexmark MS621 | Users Guide PDF - Page 86
    Clearing jams 86 Paper jam in door A 1 Remove the tray. 2 Open door A. 3 Remove the toner cartridge.
  • Lexmark MS621 | Users Guide PDF - Page 87
    Clearing jams 87 4 Remove the imaging unit. Warning-Potential Damage: Do not expose the imaging unit to direct light for more than 10 minutes. Extended exposure to light may cause print quality problems. Warning-Potential Damage: Do not touch the photoconductor drum. Doing so may affect the
  • Lexmark MS621 | Users Guide PDF - Page 88
    Clearing jams 88 6 Insert the imaging unit. Note: Use the arrows inside the printer as guides. 7 Insert the toner cartridge. Note: Use the arrows inside the printer as guides.
  • Lexmark MS621 | Users Guide PDF - Page 89
    Clearing jams 89 8 Close door A. 9 Insert the tray. Paper jam in the rear door 1 Open the rear door. CAUTION-HOT SURFACE: The inside of the printer might be hot. To reduce the risk of injury from a hot component, allow the surface to cool before touching it. 2 Remove the jammed paper. Note: Make
  • Lexmark MS621 | Users Guide PDF - Page 90
    Clearing jams 90 3 Close the rear door. Paper jam in the standard bin Remove the jammed paper. Note: Make sure that all paper fragments are removed.
  • Lexmark MS621 | Users Guide PDF - Page 91
    Clearing jams 91 Paper jam in the duplex unit 1 Remove the tray. 2 Remove the jammed paper. Note: Make sure that all paper fragments are removed. 3 Insert the tray.
  • Lexmark MS621 | Users Guide PDF - Page 92
    Clearing jams 92 Paper jam in trays 1 Remove the tray. 2 Remove the jammed paper. Note: Make sure that all paper fragments are removed. 3 Insert the tray. Paper jam in the multipurpose feeder 1 Remove paper from the multipurpose feeder. 2 Remove the jammed paper. Note: Make sure that all paper
  • Lexmark MS621 | Users Guide PDF - Page 93
    Clearing jams 93 3 Flex, fan, and align the paper edges before loading. 4 Reload paper, and then adjust the paper guide.
  • Lexmark MS621 | Users Guide PDF - Page 94
    Troubleshooting 94 Troubleshooting Network connection problems Cannot open Embedded Web Server Action Step 1 32 or later • Mozilla Firefox version 24 or later Go to step 4. Is your browser supported? Step 4 Check if the network connection is working. Go to step 5. Is the network connection
  • Lexmark MS621 | Users Guide PDF - Page 95
    types" on page 23. Go to step 4. Is the flash drive supported? Step 4 a Check if the USB port is enabled. For more information, see "Enabling the USB port" on page 95. b Remove, and then insert the flash drive. The problem is solved. Does the printer recognize the flash drive? Enabling the USB
  • Lexmark MS621 | Users Guide PDF - Page 96
    : To find the region settings of the printer and toner cartridge, print the print quality test pages. From the control panel, navigate to: Settings > Troubleshooting > Print Quality Test Pages. Non‑Lexmark supply The printer has detected a non‑Lexmark supply or part installed in the printer. Your
  • Lexmark MS621 | Users Guide PDF - Page 97
    Troubleshooting 97 All life indicators are designed to function with Lexmark supplies and parts and may deliver unpredictable results if third-party supplies or parts are used. Imaging component usage beyond the intended life may damage your Lexmark . Paper feed problems Envelope seals when
  • Lexmark MS621 | Users Guide PDF - Page 98
    Troubleshooting 98 Action Step 2 a Make sure that the paper type is set to Envelope. From the control panel, navigate to: Yes Contact customer support. No The problem is solved. > Settings > > Paper > > Paper Size/Type b Send the print job. > Tray Configuration > Does the envelope seal when
  • Lexmark MS621 | Users Guide PDF - Page 99
    Troubleshooting 99 Tray linking does not work Action Yes Step 1 The problem is a Check if the trays contain the same paper size and paper type. solved. b Check if the paper guides are positioned frequently? No Go to step 2. Go to step 3. Contact customer support. No The problem is solved.
  • Lexmark MS621 | Users Guide PDF - Page 100
    Troubleshooting 100 Action Step 2 a From the control panel, navigate to: Yes Go to step 3. > Settings > > Paper > > Tray Configuration > > Paper Size/Type > b Set the correct paper size and type. c Print the document. No The problem . Contact customer The problem is support. solved. Do paper
  • Lexmark MS621 | Users Guide PDF - Page 101
    and supported Lexmark toner cartridge. Note: If the cartridge is not supported, then install a supported one. b Print the document. No The problem is solved. Is the printer printing blank or white pages? Step 2 Go to step 3. a Remove any packing material that is left on the imaging unit
  • Lexmark MS621 | Users Guide PDF - Page 102
    Yes Step 1 Go to step 2. a Check if the printer is using a genuine and supported Lexmark toner cartridge. Note: If the cartridge is not supported, then install a supported one. b Print the document. No The problem is solved. Is the print dark? Step 2 Go to step 3. a Turn off the printer
  • Lexmark MS621 | Users Guide PDF - Page 103
    Replace the imaging unit. b Print the document. Contact customer The problem is support. solved. Is the print dark? Fine lines are not printed correctly Note: Before solving the problem, print the Print Quality Test Pages. From the control panel, navigate to Settings > Troubleshooting > Print
  • Lexmark MS621 | Users Guide PDF - Page 104
    Troubleshooting 104 Action Yes Step 1 Go to step 2. a Check if the printer is using a genuine and supported Lexmark toner cartridge. Note: If the cartridge is not supported, then install a supported one. b Print the document. No The problem is solved. Are fine lines not printed correctly?
  • Lexmark MS621 | Users Guide PDF - Page 105
    The problem is solved. Is the paper folded or wrinkled? Step 3 Contact customer a Depending on your operating system, specify the paper type support. from solving the problem, print the Print Quality Test Pages. From the control panel, navigate to Settings > Troubleshooting > Print Quality
  • Lexmark MS621 | Users Guide PDF - Page 106
    Troubleshooting Action Yes Step 2 Go to step 3. a Check if the printer is using a genuine and supported Lexmark toner cartridge. Note: If the toner cartridge is not supported, then install a supported to step 5. Check the status of the toner cartridge, and replace if necessary. a From the
  • Lexmark MS621 | Users Guide PDF - Page 107
    the imaging unit. b Print the document. Does gray background appear on prints? Contact customer The problem is support. solved. Horizontal light bands Note: Before solving the problem, print the Print Quality Test Pages. From the control panel, navigate to Settings > Troubleshooting > Print
  • Lexmark MS621 | Users Guide PDF - Page 108
    Troubleshooting 108 Action Yes a Check if the printer is using a genuine and supported Lexmark Contact customer toner cartridge. support. Note: If the cartridge is not supported, then install a supported one. b Print the document. No The problem is solved. Do horizontal light bands appear
  • Lexmark MS621 | Users Guide PDF - Page 109
    Action Yes Step 1 Go to step 2. a Check if the printer is using a genuine and supported Lexmark toner cartridge. Note: If the cartridge is not supported, then install a supported one. b Print the document. No The problem is solved. Is the print light? Step 2 Go to step 3. a Turn off the
  • Lexmark MS621 | Users Guide PDF - Page 110
    the imaging unit to redistribute the toner, and then insert it. e Insert the toner cartridge. f Turn off the printer, wait for 10 seconds, and then turn on the printer. g Print the document. Is the print light? Step 6 Go to step 7. a If the issue happens after installing a new maintenance kit
  • Lexmark MS621 | Users Guide PDF - Page 111
    Yes Step 1 Go to step 2. a Check if the printer is using a genuine and supported Lexmark toner cartridge. Note: If the toner cartridge is not supported, then install a supported one. b Print the document. No The problem is solved. Is the print mottled? Step 2 Check the printer for leaked
  • Lexmark MS621 | Users Guide PDF - Page 112
    if the printer is using a genuine and supported Lexmark toner cartridge. Note: If the cartridge is not supported, then install a supported one. b Print the document. No The problem is solved. Is the paper curled? Step 2 Go to step 3. a Adjust the guides in the tray to the correct position for
  • Lexmark MS621 | Users Guide PDF - Page 113
    paper. b Print the document. Contact customer support. The problem is solved. Is the paper curled? Print crooked or skewed Note: Before solving the problem, print the Print Quality Test Pages. From the control panel, navigate to Settings > Troubleshooting > Print Quality Test Pages. For non
  • Lexmark MS621 | Users Guide PDF - Page 114
    Troubleshooting 114 Action Yes Step 1 Go to step 2. a Adjust the guides in the tray to the correct position for the paper loaded. b Print the document. No The problem is solved. Is the print crooked or skewed? Step 2 a Check if the paper loaded is supported. Note: If paper is not
  • Lexmark MS621 | Users Guide PDF - Page 115
    a genuine and supported Lexmark toner cartridge. Note: If the toner cartridge is not supported, then install a supported one. b Print the document. No The problem is solved. Is the printer printing solid black pages? Step 2 Go to step 3. a Remove, and then insert the imaging unit. Warning
  • Lexmark MS621 | Users Guide PDF - Page 116
    Troubleshooting Action Yes Step 3 a Remove the imaging unit. Go to step 4. Warning-Potential Damage: Do not expose the imaging unit to direct light for more than 10 minutes. Extended exposure to light may cause print quality problems. Warning-Potential Damage: Do not touch the photoconductor
  • Lexmark MS621 | Users Guide PDF - Page 117
    printer is using a genuine and supported Lexmark toner cartridge. Note: If the toner cartridge is not supported, then install a supported one. b Print the document. Are text or images cut off? Step 2 Go to step 3. a Remove, and then insert the imaging unit. Warning-Potential Damage: Do not
  • Lexmark MS621 | Users Guide PDF - Page 118
    to step 2. a Check if the printer is using a genuine and supported Lexmark toner cartridge. Note: If the toner cartridge is not supported, then install a supported one. b Print the document. No The problem is solved. Does the toner easily rub off? Step 2 Contact customer a Depending on your
  • Lexmark MS621 | Users Guide PDF - Page 119
    and supported Lexmark toner cartridge. Note: If the toner cartridge is not supported, then install a supported one. b Print the document. No The problem is solved. Do vertical dark bands appear on prints? Step 2 Go to step 3. a Remove the toner cartridge, and then remove the imaging unit
  • Lexmark MS621 | Users Guide PDF - Page 120
    and supported Lexmark toner cartridge. Note: If the toner cartridge is not supported, then install a supported one. b Print the document. No The problem is solved. Do vertical dark lines or streaks appear on prints? Step 2 Go to step 3. a Remove, and then reinstall the imaging unit. Warning
  • Lexmark MS621 | Users Guide PDF - Page 121
    Troubleshooting Action Step 3 a Replace the imaging unit. b Print the document. Do vertical dark lines or streaks appear on prints? Vertical dark streaks with print missing 121 Yes Contact customer support. No The problem is solved. Note: Before solving the problem, print the Print Quality Test
  • Lexmark MS621 | Users Guide PDF - Page 122
    Troubleshooting 122 Action Yes Step 2 Contact customer a Check if the printer is using a genuine and supported Lexmark support. toner cartridge. Note: If the toner cartridge is not supported, then install a supported one. b Print the document. No The problem is solved. Do vertical dark
  • Lexmark MS621 | Users Guide PDF - Page 123
    Troubleshooting 123 Action Yes Step 1 Go to step 2. a Check if the printer is using a genuine and supported Lexmark toner cartridge. Note: If the cartridge is not supported, then install a supported one. b Print the document. No The problem is solved. Do vertical white lines appear on
  • Lexmark MS621 | Users Guide PDF - Page 124
    Troubleshooting 124 Action Step 3 a Reduce the number of pages to print. b Print the document. Yes Go to step 4. No The problem is solved. Contact customer The problem is support. solved. Is the printer still printing slow? Print jobs do not print Action Yes Step 1 The problem is a From
  • Lexmark MS621 | Users Guide PDF - Page 125
    . Is the document printed? Step 5 a Remove, and then reinstall the print driver. b Print the document. The problem is solved. Is the document printed? No Go to step 3. Go to step 4. Go to step 5. Contact customer support. The printer is not responding Action Step 1 Check if the power cord is
  • Lexmark MS621 | Users Guide PDF - Page 126
    Troubleshooting 126 Action Step 3 Check driver. The problem is solved. Go to step 8. Is the printer responding? Step 8 The problem is Turn off the printer, wait for about 10 seconds, and then turn on the solved. printer. Contact customer support. Is the printer responding? Adjusting toner
  • Lexmark MS621 | Users Guide PDF - Page 127
    Troubleshooting 127 Job prints from the wrong tray or problem • Error message • Printer model type and serial number Go to http://support.lexmark.com to receive e‑mail or chat support, or browse through the library of manuals, support documentation, drivers, and other downloads. Technical support
  • Lexmark MS621 | Users Guide PDF - Page 128
    Upgrading and migrating 128 Upgrading and migrating Hardware Available internal options • Flash memory • Font cards • Firmware cards - Forms and Bar Code - IPDS - PRESCRIBE • Local interface card - Thin Parallel • Internal print server - MarknetTM N8370 802.11 a/b/g/n/ac Wireless Print Server
  • Lexmark MS621 | Users Guide PDF - Page 129
    Upgrading and migrating 129 4 Close the access cover. 5 Connect the power cord to the printer, and then to the electrical outlet. 6 Turn on the printer. Installing a memory card CAUTION-SHOCK HAZARD: To avoid the risk of electrical shock, if you are accessing the controller board or installing
  • Lexmark MS621 | Users Guide PDF - Page 130
    Upgrading and migrating 130 4 Unpack the memory card. Warning-Potential Damage: Do not touch the connection points along the edge of the card. 5 Insert the memory card until it clicks into place. 1 2 6 Close the controller board access cover. 7 Connect the power cord to the printer, and then to
  • Lexmark MS621 | Users Guide PDF - Page 131
    Upgrading and migrating 131 Installing an optional card CAUTION-SHOCK HAZARD: To avoid the risk of electrical shock, if you are accessing the controller board or installing optional hardware or memory devices sometime after setting up the printer, then turn the printer off, and unplug the power
  • Lexmark MS621 | Users Guide PDF - Page 132
    Upgrading and migrating 132 5 Push the card firmly into place. Note: The entire length of the connector on the card must touch and be flush against the controller board. Warning-Potential Damage: Improper installation of the card may cause damage to the card and the controller board. 6 Close the
  • Lexmark MS621 | Users Guide PDF - Page 133
    the printer. Add the tray in the print driver to make it available for print jobs. For more information, see "Adding available printer. • Go to http://support.lexmark.com, and then select your printer and operating system. 2 Run the installer, and then follow the instructions on the computer screen. 3
  • Lexmark MS621 | Users Guide PDF - Page 134
    Upgrading and migrating 134 Adding available options in the print driver For Windows users 1 Open the printers folder. 2 Server, click Export Configuration or Import Configuration. b Follow the instructions on the screen. Updating firmware Some applications require a minimum device firmware level
  • Lexmark MS621 | Users Guide PDF - Page 135
    Upgrading and migrating 135 For more information on updating the device firmware, contact your Lexmark representative. 1 From the Embedded Web Server, click Settings > Device > Update Firmware. 2 Browse to locate the required flash file. 3 Apply the changes.
  • Lexmark MS621 | Users Guide PDF - Page 136
    products, programs, or services, except those expressly designated by the manufacturer, are the user's responsibility. For Lexmark technical support, visit http://support.lexmark.com. For information on supplies and downloads, visit www.lexmark.com. © 2018 Lexmark International, Inc. All rights
  • Lexmark MS621 | Users Guide PDF - Page 137
    trademarks of Lexmark International, Inc. in the United States and/ logo are registered trademarks and service marks of Mopria Alliance, Inc. in the United States and other countries. Unauthorized Two-sided: 55 (B2546, M1246, MS521), 56 (B2650, MS621) Scanning N/A Copying N/A Ready 14 Values are
  • Lexmark MS621 | Users Guide PDF - Page 138
    of the European Union. We encourage the recycling of our products. If you have further questions about recycling options, visit the Lexmark Web site at www.lexmark.com for your local sales office phone number. India E-Waste notice This product complies with the India E-Waste (Management and
  • Lexmark MS621 | Users Guide PDF - Page 139
    EPA) ENERGY STAR requirements as configured when shipped by Lexmark. Temperature information Ambient operating temperature Shipping temperature Storage temperature and I level during normal operation, user maintenance, or prescribed service conditions. Power consumption Product power consumption
  • Lexmark MS621 | Users Guide PDF - Page 140
    is generating hard‑copy output from electronic One-sided: 620 (B2546, M1246, MS521), inputs. 670 (B2650, MS621); Two-sided: 370 (All models) substantially higher than the average. Values are subject to change. See www.lexmark.com for current values. Sleep Mode This product is designed with an
  • Lexmark MS621 | Users Guide PDF - Page 141
    product energy usage. Since power consumption claims are provided in power units of Watts, the power consumption should be multiplied by the time go to http://support.lexmark.com. Modular component notice Wireless models contain one of the following modular components: Lexmark Regulatory Type/Model
  • Lexmark MS621 | Users Guide PDF - Page 142
    and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there compliance information statement should be directed to: Director of Lexmark Technology & Services Lexmark International, Inc. 740 West New Circle Road Lexington,
  • Lexmark MS621 | Users Guide PDF - Page 143
    declaration of conformity to the requirements of the Directives is available upon request from the Authorized Representative or may be obtained at www.lexmark.com/en_us/about/regulatory-compliance/european-union-declaration-of-conformity.html. This product satisfies the Class B limits of EN 55022 and
  • Lexmark MS621 | Users Guide PDF - Page 144
    , or consumed. Fuser Units, Transfer/Transport Units, Paper Feed items, if any, and any other items for which a Maintenance Kit is available are substantially consumed when the printer displays a "Life Warning" or "Scheduled Maintenance" message for such item. To obtain warranty service you may be
  • Lexmark MS621 | Users Guide PDF - Page 145
    attachments -Accidents, misuse, abuse or use inconsistent with Lexmark user's guides, manuals, instructions or guidance -Unsuitable physical or operating environment -Maintenance by anyone other than Lexmark or a Lexmark authorized servicer -Operation of a product beyond the limit of its
  • Lexmark MS621 | Users Guide PDF - Page 146
    claim by you based on a third party claim. This limitation of remedies also applies to claims against any Suppliers and Remarketers of Lexmark. Lexmark's and its Suppliers' and Remarketers' limitations of remedies are not cumulative. Such Suppliers and Remarketers are intended beneficiaries of this
  • Lexmark MS621 | Users Guide PDF - Page 147
    options print driver 134 adding internal options print driver 134 adjusting toner darkness 126 conserving supplies 82 contacting customer support 127 control panel buttons 12 indicator driver 134 Hibernate mode configuring 81 HTTP/FTP Settings menu 52 I identifying jam locations 85 imaging unit
  • Lexmark MS621 | Users Guide PDF - Page 148
    feeder loading 16 N noise emission levels 137 Non‑Lexmark supply 96 non‑volatile memory 63 erasing 62 notices 137, 138, 139, 140, 141, 142, 143 O optional card installing 131 ordering imaging unit 68 toner cartridge 67 ordering supplies maintenance kit 69 P paper jam in door A 86 paper jam
  • Lexmark MS621 | Users Guide PDF - Page 149
    from a flash drive 22 Push Button method 64 R recycling Lexmark packaging 82 Lexmark products 82 toner cartridges 83 removing paper jam in door A 86 Replace cartridge, printer region mismatch 96 replacing supplies imaging unit 72 toner cartridge 70 replacing the pick roller assembly 76 replacing the
  • Lexmark MS621 | Users Guide PDF - Page 150
    122 vertical white lines 122 U unable to read flash drive troubleshooting, print 95 Universal paper settings configuring 14 unlinking trays 17 134 USB port enabling 95 USB printer port 11 using genuine Lexmark parts 66 genuine Lexmark supplies 66 V vertical dark lines on prints 120 vertical streaks
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B2546, B2650, M1246, MS521,
MS621 Printers
User's Guide
September 2018
www.lexmark.com
Machine type(s):
4600
Models:
630, 638, 690, 830, 838