Lexmark MS621 Users Guide PDF - Page 106
Step 2, Notes, Status/Supplies, Supplies, Action
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Troubleshooting Action Yes Step 2 Go to step 3. a Check if the printer is using a genuine and supported Lexmark toner cartridge. Note: If the toner cartridge is not supported, then install a supported one. b Print the document. Does gray background appear on prints? Step 3 Go to step 4. a Depending on your operating system, specify the paper type from the Printing Preferences or Print dialog. Notes: • Make sure that the setting matches the paper loaded. • You can also change the setting from the printer control panel. b Print the document. Does gray background appear on prints? Step 4 Go to step 5. Check the status of the toner cartridge, and replace if necessary. a From the control panel, navigate to: Status/Supplies > Supplies b Print the document. Does gray background appear on prints? 106 No The problem is solved. The problem is solved. The problem is solved.