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Lexmark MS621 Users Guide PDF - Page 125

The printer is not responding, Step 2, CAUTION-POTENTIAL INJURY

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Troubleshooting 125 Action Step 2 a Check if the printer is on. b Resolve any error messages that appear on the display. c Print the document. Yes The problem is solved. Is the document printed? Step 3 a Check if the ports are working and if the cables are securely connected to the computer and the printer. The problem is solved. For more information, see the setup documentation that came with the printer. b Print the document. Is the document printed? Step 4 The problem is a Turn off the printer, wait for about 10 seconds, and then turn on solved. the printer. b Print the document. Is the document printed? Step 5 a Remove, and then reinstall the print driver. b Print the document. The problem is solved. Is the document printed? No Go to step 3. Go to step 4. Go to step 5. Contact customer support. The printer is not responding Action Step 1 Check if the power cord is connected to the electrical outlet. Yes The problem is solved. CAUTION-POTENTIAL INJURY: To avoid the risk of ﬁre or electrical shock, connect the power cord to an appropriately rated and properly grounded electrical outlet that is near the product and easily accessible. No Go to step 2. Is the printer responding? Step 2 Check if the electrical outlet is turned off by a switch or breaker. Turn on the switch or Go to step 3. reset the breaker. Is the electrical outlet turned off by a switch or breaker?

Section	Page
Contents	2
Safety information	5
Conventions	5
Product statements	5
Learning about the printer	8
Finding information about the printer	8
Selecting a location for the printer	9
Printer configurations	11
Attaching cables	11
Using the control panel	12
Understanding the status of the power button and indicator light	13
Loading paper and specialty media	14
Setting the size and type of the specialty media	14
Configuring Universal paper settings	14
Loading trays	14
Loading the multipurpose feeder	16
Linking trays	17
Paper support	18
Supported paper sizes	18
Supported paper types	19
Supported paper weights	20
Printing	21
Printing from a computer	21
Printing from a mobile device	21
Printing from a mobile device using Lexmark Mobile Print	21
Printing from a mobile device using Google Cloud Print	21
Printing from a mobile device using Mopria Print Service	21
Printing from a mobile device using AirPrint	22
Printing from a flash drive	22
Supported flash drives and file types	23
Printing a font sample list	24
Printing a directory list	24
Understanding the printer menus	25
Menu map	25
Device	26
Preferences	26
Remote Operator Panel	27
Notifications	27
Power Management	29
Restore Factory Defaults	29
Information Sent to Lexmark	30
Maintenance	30
Config Menu	30
Out of Service Erase	32
Visible Home Screen Icons	32
About this Printer	33
Print	33
Layout	33
Setup	34
Quality	35
Job Accounting	36
XPS	37
PDF	37
PostScript	37
PCL	38
HTML	39
Image	40
Paper	40
Tray Configuration	40
Media Configuration menu	41
Universal Setup	41
Media Types	42
Network/Ports	42
Network Overview	42
Wireless	43
Ethernet	45
TCP/IP	47
SNMP	49
802.1x	50
IPSec	50
LPD Configuration	51
HTTP/FTP Settings	52
ThinPrint	53
USB	53
Google Cloud Print	54
Wi-Fi Direct	54
USB Drive	55
Flash Drive Print	55
Security	56
Security Audit Log	56
Login Restrictions	58
Confidential Print Setup	58
Solutions LDAP Settings	59
Erase Temporary Data Files	59
Mobile Services Management	59
Miscellaneous	60
Reports	60
Menu Settings Page	60
Device	60
Print	60
Network	61
Help	61
Troubleshooting	61
Troubleshooting	61
Printing the Menu Settings Page	61
Securing the printer	62
Locating the security slot	62
Erasing printer memory	62
Restoring factory default settings	63
Statement of Volatility	63
Maintaining the printer	64
Networking	64
Connecting the printer to a Wi-Fi network	64
Connecting the printer to a wireless network using Wi-Fi Protected Setup (WPS)	64
Deactivating the Wi-Fi network	65
Cleaning the printer	66
Ordering parts and supplies	66
Checking the status of parts and supplies	66
Using genuine Lexmark parts and supplies	66
Ordering a toner cartridge	67
Ordering an imaging unit	68
Ordering a maintenance kit	69
Configuring supply notifications	69
Replacing parts and supplies	70
Replacing the toner cartridge	70
Replacing the imaging unit	72
Replacing the pick tires	74
Replacing the pick roller assembly	76
Moving the printer	80
Moving the printer to another location	80
Shipping the printer	81
Saving energy and paper	81
Configuring power save mode settings	81
Conserving supplies	82
Recycling	82
Recycling Lexmark products	82
Recycling Lexmark packaging	82
Returning Lexmark cartridges for reuse or recycling	83
Clearing jams	84
Avoiding jams	84
Identifying jam locations	85
Paper jam in door A	86
Paper jam in the rear door	89
Paper jam in the standard bin	90
Paper jam in the duplex unit	91
Paper jam in trays	92
Paper jam in the multipurpose feeder	92
Troubleshooting	94
Network connection problems	94
Cannot open Embedded Web Server	94
Unable to read flash drive	95
Enabling the USB port	95
Checking the printer connectivity	96
Issues with supplies	96
Replace cartridge, printer region mismatch	96
Non-Lexmark supply	96
Paper feed problems	97
Envelope seals when printing	97
Collated printing does not work	98
Tray linking does not work	99
Paper frequently jams	99
Jammed pages are not reprinted	100
Printing problems	100
Print quality is poor	100
Blank or white pages	100
Dark print	102
Fine lines are not printed correctly	103
Folded or wrinkled paper	104
Gray background	105
Horizontal light bands	107
Incorrect margins	108
Light print	109
Mottled print and dots	111
Paper curl	112
Print crooked or skewed	113
Repeating defects	114
Solid black pages	115
Text or images cut off	116
Toner easily rubs off	118
Vertical dark bands	118
Vertical dark lines or streaks	120
Vertical dark streaks with print missing	121
Vertical light bands	122
Vertical white lines	122
Slow printing	123
Print jobs do not print	124
The printer is not responding	125
Adjusting toner darkness	126
Job prints from the wrong tray or on the wrong paper	127
Contacting customer support	127
Upgrading and migrating	128
Hardware	128
Available internal options	128
Accessing the controller board	128
Installing a memory card	129
Installing an optional card	131
Installing optional trays	132
Software	133
Installing the printer software	133
Adding available options in the print driver	134
Firmware	134
Exporting or importing a configuration file	134
Updating firmware	134
Notices	136
Product information	136
Edition notice	136
GOVERNMENT END USERS	136
Trademarks	137
Licensing notices	137
Noise emission levels	137
Waste from Electrical and Electronic Equipment (WEEE) directive	138
India E-Waste notice	138
Product disposal	138
Static sensitivity notice	138
ENERGY STAR	139
Temperature information	139
Laser notice	139
Power consumption	139
Product power consumption	139
Sleep Mode	140
Hibernate Mode	140
Off mode	141
Total energy usage	141
Regulatory notices for wireless products	141
Modular component notice	141
Exposure to radio frequency radiation	141
Industry Canada (Canada)	141
Federal Communications Commission (FCC) compliance information statement	142
日本の VCCI 規定	143
European Community (EC) directives conformity	143
European Community (EC) directives conformity	143
STATEMENT OF LIMITED WARRANTY FOR LEXMARK LASER PRINTERS, LEXMARK LED PRINTERS, AND LEXMARK MULTIFUN ...	144