Lexmark MS621 Users Guide PDF - Page 97

Paper feed problems, Envelope seals when printing

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Troubleshooting 97 All life indicators are designed to function with Lexmark supplies and parts and may deliver unpredictable results if third-party supplies or parts are used. Imaging component usage beyond the intended life may damage your Lexmark printer or associated components. Warning-Potential Damage: Use of third-party supplies or parts can affect warranty coverage. Damage caused by the use of third-party supplies or parts may not be covered by the warranty. To accept any and all of these risks and to proceed with the use of non-genuine supplies or parts in your printer, from the control panel, press and hold X and simultaneously for 15 seconds. If you do not want to accept these risks, then remove the third-party supply or part from your printer and install a genuine Lexmark supply or part. For more information, see "Using genuine Lexmark parts and supplies" on page 66. If the printer does not print after pressing and holding X and the supply usage counter. 1 From the control panel, navigate to: simultaneously for 15 seconds, then reset Settings > > Device > > Maintenance > > Config Menu > Counters > 2 Select the part or supply that you want to reset, and then select Start. 3 Read the warning message, and then select Continue. > Supply Usage And 4 Press and hold X and simultaneously for 15 seconds to clear the message. Note: If you are unable to reset the supply usage counters, then return the item to the place of purchase. Paper feed problems Envelope seals when printing Action Step 1 a Use an envelope that has been stored in a dry environment. Note: Printing on envelopes with high moisture content can seal the flaps. b Send the print job. Yes Go to step 2. Does the envelope seal when printing? No The problem is solved.

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All life indicators are designed to function with Lexmark supplies and parts and may deliver unpredictable
results if third-party supplies or parts are used. Imaging component usage beyond the intended life may
damage your Lexmark printer or associated components.
Warning—Potential Damage:
Use of third-party supplies or parts can affect warranty coverage.
Damage caused by the use of third-party supplies or parts may not be covered by the warranty.
To accept any and all of these risks and to proceed with the use of non-genuine supplies or parts in your
printer, from the control panel, press and hold
X
and
simultaneously for 15 seconds.
If you do not want to accept these risks, then remove the third-party supply or part from your printer and
install a genuine Lexmark supply or part. For more information, see
“Using genuine Lexmark parts and
supplies” on page
66
.
If the printer does not print after pressing and holding
X
and
simultaneously for 15 seconds, then reset
the supply usage counter.
1
From the control panel, navigate to:
Settings
>
>
Device
>
>
Maintenance
>
>
Config Menu
>
>
Supply Usage And
Counters
>
2
Select the part or supply that you want to reset, and then select
Start
.
3
Read the warning message, and then select
Continue
.
4
Press and hold
X
and
simultaneously for 15 seconds to clear the message.
Note:
If you are unable to reset the supply usage counters, then return the item to the place of
purchase.
Paper feed problems
Envelope seals when printing
Action
Yes
No
Step 1
a
Use an envelope that has been stored in a dry environment.
Note:
Printing on envelopes with high moisture content can
seal the flaps.
b
Send the print job.
Does the envelope seal when printing?
Go to step 2.
The problem is
solved.
Troubleshooting
97