Lexmark MS621 Users Guide PDF - Page 96

Checking the printer connectivity, Issues with supplies, Replace cartridge, printer region mismatch

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Troubleshooting 96 Checking the printer connectivity 1 From the control panel, navigate to: > Settings > > Reports > > Network > 2 Select Network Setup Page, and then press . 3 Check the first section of the network setup page, and confirm that the status is connected. If the status is not connected, then the LAN drop may be inactive, or the network cable may be unplugged or malfunctioning. Contact your administrator for assistance. Issues with supplies Replace cartridge, printer region mismatch To correct this problem, purchase a cartridge with the correct region that matches the printer region, or purchase a worldwide cartridge. • The first number in the message after 42 indicates the region of the printer. • The second number in the message after 42 indicates the region of the cartridge. Printer and toner cartridge regions Region Worldwide or Undefined region North America (United States, Canada) European Economic Area, Western Europe, Nordic countries, Switzerland Asia Pacific Latin America Rest of Europe, Middle East, Africa Australia, New Zealand Invalid region Numeric code 0 1 2 3 4 5 6 9 Note: To find the region settings of the printer and toner cartridge, print the print quality test pages. From the control panel, navigate to: Settings > Troubleshooting > Print Quality Test Pages. Non‑Lexmark supply The printer has detected a non‑Lexmark supply or part installed in the printer. Your Lexmark printer is designed to function best with genuine Lexmark supplies and parts. Use of thirdparty supplies or parts may affect the performance, reliability, or life of the printer and its imaging components.

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Checking the printer connectivity
1
From the control panel, navigate to:
>
Settings
>
>
Reports
>
>
Network
>
2
Select
Network Setup Page
, and then press
.
3
Check the first section of the network setup page, and confirm that the status is connected.
If the status is not connected, then the LAN drop may be inactive, or the network cable may be unplugged
or malfunctioning. Contact your administrator for assistance.
Issues with supplies
Replace cartridge, printer region mismatch
To correct this problem, purchase a cartridge with the correct region that matches the printer region, or
purchase a worldwide cartridge.
•
The first number in the message after 42 indicates the region of the printer.
•
The second number in the message after 42 indicates the region of the cartridge.
Printer and toner cartridge regions
Region
Numeric code
Worldwide or Undefined region
0
North America (United States, Canada)
1
European Economic Area, Western Europe, Nordic countries, Switzerland
2
Asia Pacific
3
Latin America
4
Rest of Europe, Middle East, Africa
5
Australia, New Zealand
6
Invalid region
9
Note:
To find the region settings of the printer and toner cartridge, print the print quality test pages.
From the control panel, navigate to:
Settings
>
Troubleshooting
>
Print Quality Test Pages
.
Non
‑
Lexmark supply
The printer has detected a non
‑
Lexmark supply or part installed in the printer.
Your Lexmark printer is designed to function best with genuine Lexmark supplies and parts. Use of third-
party supplies or parts may affect the performance, reliability, or life of the printer and its imaging
components.
Troubleshooting
96