Lexmark MX6500e 6500e Scan to Sharepoint Administrator's Guide - Page 13

Make sure scanner authentication is con d

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Troubleshooting 13 MAKE SURE SCANNER AUTHENTICATION IS CONFIGURED If the application is configured to use scanner authentication credentials, then the scanner authentication settings must be configured from the Embedded Web Server. For more information on configuring the scanner authentication settings, see the Embedded Web Server Administrator's Guide available at www.lexmark.com. MAKE SURE YOU SPECIFY THE CORRECT USER NAME AND PASSWORD If the application is configured to use SharePoint credentials to authenticate users, make sure to type the correct user name and password combination from the application configuration settings. CONTACT YOUR SOLUTIONS PROVIDER If you still cannot isolate the problem, then contact your solutions provider representative for additional help. Application cannot connect to SharePoint server Try one or more of the following: CHECK THE APPLICATION SETTINGS Make sure the application settings match the settings for the SharePoint server. For more information on configuring Scan to SharePoint settings, see "Configuring SharePoint settings" on page 5. MAKE SURE THE SCANNER IS CONNECTED TO THE NETWORK Make sure all appropriate network cables are securely connected and the network settings of the scanner are correctly configured. For information on networking the scanner, see the scanner User's Guide or the Software and Documentation CD that came with the scanner. CHECK THE SYSTEM LOG 1 Obtain the scanner IP address: • From the scanner home screen • From the TCP/IP section in the Network/Ports menu • By printing a network setup page or menu settings page, and then finding the TCP/IP section Note: An IP address appears as four sets of numbers separated by periods, such as 123.123.123.123. 2 Open a Web browser, and then type the scanner IP address in the address field. The Embedded Web Server appears. 3 From the navigation menu on the left, click Settings > Apps > Apps Management. 4 Click the System tab > Log. 5 From the Filter menu, select an application status. 6 From the application menu, select an application, and then click Submit.

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M
AKE
SURE
SCANNER
AUTHENTICATION
IS
CONFIGURED
If the application is configured to use scanner authentication credentials, then the scanner authentication settings
must be configured from the Embedded Web Server. For more information on configuring the scanner authentication
settings, see the
Embedded Web Server Administrator's Guide
available at www.lexmark.com.
M
AKE
SURE
YOU
SPECIFY
THE
CORRECT
USER
NAME
AND
PASSWORD
If the application is configured to use SharePoint credentials to authenticate users, make sure to type the correct
user name and password combination from the application configuration settings.
C
ONTACT
YOUR
SOLUTIONS
PROVIDER
If you still cannot isolate the problem, then contact your solutions provider representative for additional help.
Application cannot connect to SharePoint server
Try one or more of the following:
C
HECK
THE
APPLICATION
SETTINGS
Make sure the application settings match the settings for the SharePoint server. For more information on configuring
Scan to SharePoint settings, see “Configuring SharePoint settings” on page 5.
M
AKE
SURE
THE
SCANNER
IS
CONNECTED
TO
THE
NETWORK
Make sure all appropriate network cables are securely connected and the network settings of the scanner are
correctly configured. For information on networking the scanner, see the scanner
User's Guide
or the
Software and
Documentation
CD that came with the scanner.
C
HECK
THE
SYSTEM
LOG
1
Obtain the scanner IP address:
•
From the scanner home screen
•
From the TCP/IP section in the Network/Ports menu
•
By printing a network setup page or menu settings page, and then finding the TCP/IP section
Note:
An IP address appears as four sets of numbers separated by periods, such as 123.123.123.123.
2
Open a Web browser, and then type the scanner IP address in the address field.
The Embedded Web Server appears.
3
From the navigation menu on the left, click
Settings
>
Apps
>
Apps Management
.
4
Click the
System
tab >
Log
.
5
From the Filter menu, select an application status.
6
From the application menu, select an application, and then click
Submit
.
Troubleshooting
13