Lexmark MX6500e 6500e Scan to Sharepoint Administrator's Guide - Page 14

Troubleshooting 14 Users cannot access a site or site does not appear on the list Try one or more of the following: CHECK THE APPLICATION SETTINGS Make sure that the application settings match the settings for the SharePoint server. For more information about configuring Scan to SharePoint settings, see "Configuring SharePoint settings" on page 5. MAKE SURE THE SITE IS VALID Check that the site or folder was created properly, and that users are able to scan and view documents for this folder from the server Web site. If users cannot scan or view files from the server Web site, then make sure they have appropriate access to the site or folder. MAKE SURE USERS HAVE APPROPRIATE ACCESS TO THE SITE Make sure users have privileges to scan to the SharePoint server, print files, view file information, or create folders within a site. CONTACT YOUR SOLUTIONS PROVIDER If you cannot isolate the problem, then contact your solutions provider representative for additional help. Cannot scan or print documents MAKE SURE SCANNING OR PRINTING IS ENABLED Select the Enable Scan or Enable Print check box from the SharePoint settings on the EWS application configuration page. For more information, see "Configuring SharePoint settings" on page 5. IF YOU CANNOT PRINT A PDF FILE, THEN MAKE SURE IT IS NOT ENCRYPTED Secure PDF files or PDF files with passwords cannot be printed using the application. These are not supported on devices running the Embedded Solutions Framework. To print PDF files using the application, make sure the files can be opened without the need for passwords. MAKE SURE USERS HAVE APPROPRIATE ACCESS TO THE SITE Make sure users can scan to the SharePoint server or print files saved on SharePoint.