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Lexmark Pro915 Quick Reference - Page 45

Troubleshooting, Before you troubleshoot, If Troubleshooting does not solve your problem - firmware update

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Troubleshooting Troubleshooting Before you troubleshoot Use this checklist to solve most printer problems: • Make sure the power cord is plugged into the printer and into a properly grounded, working electrical outlet. • Make sure the printer is turned on. • Make sure the printer is securely connected to the computer, print server, or network access point. • Check the printer for error messages, and resolve any errors. • Check for paper jam messages, and clear any jams. • Check the ink cartridges, and install new cartridges if necessary. • Turn the printer off, wait about 10 seconds, and then turn the printer back on. Note: Make sure the printer is not in Sleep mode. Press and hold for three seconds to turn off the printer. If Troubleshooting does not solve your problem Visit our Web site at http://support.lexmark.com to find the following: • Knowledgebase articles with the latest information and troubleshooting for your printer • Live online customer support • Contact numbers for telephone customer support • Firmware and software updates Setup troubleshooting • "Incorrect language appears on the display" on page 45 • "Software did not install" on page 45 • "Print job does not print or is missing pages" on page 46 • "Printer is printing blank pages" on page 47 • "Printer is busy or does not respond" on page 47 • "Cannot delete documents from the print queue" on page 47 • "Cannot print through USB" on page 47 45 Installation screen did not appear during installation If the "Before you troubleshoot" checklist does not solve the problem, then try the following: LAUNCH THE PRINTER CD MANUALLY For Windows users 1 Click , or click Start and then click Run. 2 In the Start Search or Run box, type D:\setup.exe, where D is the letter of your CD or DVD drive. 3 Press Enter, or click OK. 4 Click Install, and then follow the instructions on the computer screen. For Macintosh users 1 From the Finder desktop, click the CD icon. 2 Double-click the software installer package, and then follow the instructions on the computer screen. Incorrect language appears on the display If the "Before you troubleshoot" checklist does not solve the problem, then try the following: CHANGE THE LANGUAGE USING THE PRINTER MENUS 1 From the home screen, navigate to: > Device Setup > Language 2 Select a language, and then touch Accept. 3 Touch Yes to confirm this setting. Software did not install If you encountered problems while installing, or if your printer does not appear in the list in the printers folder or as a printer option when sending a print job, then try uninstalling and reinstalling the software. Before you reinstall the software, do the following: MAKE SURE THAT YOUR COMPUTER MEETS THE MINIMUM SYSTEM REQUIREMENTS TEMPORARILY DISABLE SECURITY PROGRAMS IN WINDOWS BEFORE INSTALLING THE SOFTWARE

Section	Page
Contents	3
About your printer	5
Finding information about the printer	5
Minimizing your printer's environmental impact	5
Printer models	6
Printer features	6
Setting up the printer	6
Understanding the parts of the printer	11
Using the printer control panel	13
Understanding the home screen	13
Navigating menus using the touch screen	14
Using memory cards and flash drives	15
Supported memory cards and file types	15
Using a memory card or flash drive with the printer	15
Ordering and replacing supplies	17
Ordering ink cartridges	17
Replacing ink cartridges	17
Maintaining ink cartridges	18
Aligning the printhead	18
Cleaning the printhead nozzles	19
Using the printer software	20
Minimum system requirements	20
Installing the printer software	20
Using the Windows printer software	20
Using the Macintosh printer software	21
Printing	23
Printing a document	23
Printing on both sides of the paper (duplexing) automatically	23
Printing photos using the printer control panel	24
Canceling print jobs	24
Printing from a mobile device	24
What is LexPrint?	24
Supported printers	24
Copying	26
Tips for copying	26
Making copies	26
Making a two-sided (duplex) copy automatically	26
Canceling copy jobs	26
Scanning	27
Tips for scanning	27
Scanning to a local computer	27
Scanning to a network computer	27
Scanning to a flash drive or memory card	27
Scanning directly to e-mail using the printer software	28
Scanning to a PDF	28
Canceling scan jobs	28
E-mailing	29
Sending e-mail	29
Tips for e-mailing	29
Scanning a document or photo to e-mail	29
Canceling an e-mail	29
Setting up the printer to fax	30
Step 1: Connect the printer to the telephone line	30
Scenario 1: Standard telephone line	30
Scenario 2: Digital Subscriber Line (DSL)	32
Scenario 3: VoIP telephone service	33
Scenario 4: Digital telephone service through a cable provider	34
Scenario 5: Country- or region-specific setup	35
Step 2: Check the dial tone	37
Step 3: Set your fax name and fax number	38
Step 4: Set the printer to receive faxes automatically or manually	38
Step 5: Set the number of rings	38
Step 6: Create a contact list	38
Faxing	40
Sending faxes	40
Tips for sending faxes	40
Sending faxes using the printer control panel	40
Sending faxes using the computer	40
Receiving faxes	41
Tips for receiving faxes	41
Receiving faxes automatically	41
Receiving faxes manually	41
Wireless networking	42
Information you will need to set up the printer on a wireless network	42
Installing the printer on a wireless network	42
What is Wi-Fi Protected Setup?	42
Configuring Wi-Fi Protected Setup manually	43
Use the Push Button Configuration (PBC) method	43
Use the Personal Identification Number (PIN) method	43
Using SmartSolutions	44
What are SmartSolutions?	44
Troubleshooting	45
Before you troubleshoot	45
If Troubleshooting does not solve your problem	45
Setup troubleshooting	45
Installation screen did not appear during installation	45
Launch the printer CD manually	45
Incorrect language appears on the display	45
Change the language using the printer menus	45
Software did not install	45
Make sure that your computer meets the minimum system requirements	45
Temporarily disable security programs in Windows before installing the software	45
Check the USB connection	46
Reconnect the printer power supply	46
Print job does not print or is missing pages	46
Make sure the ink cartridges are inserted correctly	46
Select your printer from the Print dialog before sending the print job	46
Make sure the print job is not paused	46
Make sure your printer is set as the default printer	46
Reconnect the printer power supply	46
Remove and reconnect the USB cable connected to your printer	46
Check the USB connection	46
Remove and reinstall the printer software	46
Printer is printing blank pages	47
Replace the ink cartridges	47
Clean the printhead nozzles	47
Align the printhead	47
Printer is busy or does not respond	47
Make sure the printer is not in Sleep mode	47
Reconnect the printer power supply	47
Cannot delete documents from the print queue	47
Restart the computer and try again	47
Remove and reconnect the USB cable connected to your printer	47
Cannot print through USB	47
Check the USB connection	47
Make sure the USB port is enabled in Windows	47
Remove and reinstall the printer software	48
Fax troubleshooting	48
Fax troubleshooting checklist	48
Cannot send faxes	48
Make sure to enter your user information in the printer	48
Reduce the transmission speed of the fax modem	48
Enable error correction	48
Enable automatic fax conversion	48
Make sure that the Dial Prefix setting is correct	49
Cannot receive faxes	49
Make sure that you have configured the correct settings for your setup	49
Make sure that the printer is connected to an analog port	49
Make sure to free up printer memory	49
Make sure that Fax Forwarding is disabled	49
Increase the ringer volume	49
Make sure that you have the correct manual answer code	49
Cannot run the fax software	49
Make sure a fax driver is installed	49
Make sure the printer is connected to a telephone line	49
Wireless network troubleshooting	49
Wireless troubleshooting checklist	49
Printing a network setup page	50
Locating IP addresses	50
Cannot print over wireless network	50
Turn the access point (wireless router) off and then back on	50
Disconnect from VPN session	50
Make sure Demo Mode is turned off	50
Check your WEP key or WPA passphrase	50
Check if your access point has an association/registration button	51
Move your access point away from other electronic devices	51
Move the computer and/or printer closer to the access point	51
Check the wireless signal quality	51
Check your advanced security settings	51
Make sure your computer is connected to your access point	51
Make sure that your computer and printer are connected to the same wireless network	51
Make sure your OS is compatible with wireless printing through AirPort	52
“Communication not available” message displays when printing wirelessly	52
Make sure your computer and printer have valid IP addresses for the network	52
Make sure the wireless port is selected	53
Make sure bidirectional communication is enabled	53
Notices	54
Edition notice	54
UNITED STATES GOVERNMENT RIGHTS	54
Trademarks	54
Federal Communications Commission (FCC) compliance information statement	54
Federal Communications Commission (FCC) compliance information statement	54

Match case Limit results 1 per page

Troubleshooting

Before you troubleshoot

Use this checklist to solve most printer problems:

•

Make sure the power cord is plugged into the printer and into a properly grounded, working electrical

outlet.

•

Make sure the printer is turned on.

•

Make sure the printer is securely connected to the computer, print server, or network access point.

•

Check the printer for error messages, and resolve any errors.

•

Check for paper jam messages, and clear any jams.

•

Check the ink cartridges, and install new cartridges if necessary.

•

Turn the printer off, wait about 10 seconds, and then turn the printer back on.

Note:

Make sure the printer is not in Sleep mode. Press and hold

for three seconds to turn off

the printer.

If Troubleshooting does not solve your problem

Visit our Web site at

http://support.lexmark.com

to find the following:

•

Knowledgebase articles with the latest information and troubleshooting for your printer

•

Live online customer support

•

Contact numbers for telephone customer support

•

Firmware and software updates

Setup troubleshooting

•

“Incorrect language appears on the display” on page 45

•

“Software did not install” on page 45

•

“Print job does not print or is missing pages” on page 46

•

“Printer is printing blank pages” on page 47

•

“Printer is busy or does not respond” on page 47

•

“Cannot delete documents from the print queue” on page 47

•

“Cannot print through USB” on page 47

Installation screen did not appear during installation

If the "Before you troubleshoot" checklist does not solve the problem, then try the following:

AUNCH

THE

PRINTER

MANUALLY

For Windows users

Click

, or click

Start

and then click

Run

In the Start Search or Run box, type

D:\setup.exe

, where

is the letter of your CD or DVD

drive.

Press

Enter

, or click

Click

Install

, and then follow the instructions on the computer screen.

For Macintosh users

From the Finder desktop, click the CD icon.

Double-click the software installer package, and then follow the instructions on the computer

screen.

Incorrect language appears on the display

If the "Before you troubleshoot" checklist does not solve the problem, then try the following:

HANGE

THE

LANGUAGE

USING

THE

PRINTER

MENUS

From the home screen, navigate to:

Device Setup

Language

Select a language, and then touch

Touch

Yes

to confirm this setting.

Software did not install

If you encountered problems while installing, or if your printer does not appear in the list in the printers

folder or as a printer option when sending a print job, then try uninstalling and reinstalling the software.

Before you reinstall the software, do the following:

AKE

SURE

THAT

YOUR

COMPUTER

MEETS

THE

MINIMUM

SYSTEM

REQUIREMENTS

EMPORARILY

DISABLE

SECURITY

PROGRAMS

INDOWS

BEFORE

INSTALLING

THE

SOFTWARE

Troubleshooting